Cali was awesome! She was great at communicating and quick to respond to clarifying questions I had. And most importantly, she helped me save money & upgraded my internet service - all for less than... See more
Company replied
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My representative was awesome. I started off by being reluctant about the whole process but he won me over and truly made me feel good about what he was trying to accomplish as well as how I needed to... See more
Company replied
I Just (As Of Tonight) Went Online To Get Started w. This Company. However, I Am Now Discouraged Due to The Reviews Which Are 90% Negative. I Hope They Haven't Already Pushed The Fees Through On My... See more
Company replied
My service member Neil did an excellent job at finding me savings. He stayed persistent on finding me discounts that best suited my needs. Bill shark has definitely made a repeat customer out of me.
Company replied
Company details
Information provided by various external sources
We’re here to lower your bills. We call your service providers and negotiate the best price on your behalf. Signing up is easy and only takes minutes. The sea is transparent, and so are we. Our fee is 40% of your savings, earned only when we do our job effectively. That’s why our Sharks work so hard to get you results.
Contact info
35 PARKWOOD DRIVE, 01748, Hopkinton, United States
- 800-957-1710
- help@billshark.com
- billshark.com
4.3
Excellent
105 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
What a great Idea
What a great Idea! BILLSHARK helped me lower my wireless and cable bill. It was so simple and took less than 5 mins. Thank you BILLSHARK!
December 3, 2017
Unprompted review
Reply from Billshark
Never too late to say thank you! Thanks for the review! Sorry we are so late to respond :)
Absolute joke, don't waste your time or money.
This company is an absolute joke. They claimed they saved me $240 on my cable/internet bill which sounded great at first. But in reality they accomplished nothing. My statements from Comcast the 3 months following their "negotiations" were the same. If you added those 3 months statements up and compared it to what 3 months of the starting monthly bill they used to "negotiate" was, the TOTAL "savings" over those 3 months was around $3 which is negligible considering my monthly statements from Comcast always vary by a few dollars.
Original Price Negotiated: $149.89
First Month After: $144.07
Second Month: $146.17
Third Month: $154.11
That alone is no big deal, I tried it out and they claimed they saved me money but in reality they didn't - I wasn't upset about that part. However the point of this review is that after that happened they attempted to bill me $96 (40%) for the alleged $240 in savings. I informed them of the reality and they said they would "postpone" the invoice - okay, whatever. Today, I receive a threatening email from them with an agent from a collections agency CC'ed ("Collections Army"). I have again provided them MORE screenshots/images of my monthly statements as evidence to the lack of savings and technically an INCREASE over the negotiated amount this past month. So beware if you want to use this company - it seemed risk free so I tried it out, now I have to deal with this nonsense and collection threats over money they never saved me.
December 2, 2017
Unprompted review
Reply from Billshark
Hi Nicholas- Thank you for your feedback and we apologize for the delay in response to your review.
Looking back on your case, it was resolved to your satisfaction, however, we do understand your frustrations. Our company has made many changes since 2017 to not only our Negotiation Department but our Billing and Support Departments for more quality customer service. With the changes we've made, we've seen a huge increase in positive customer reviews across many platforms.
We do want to thank you, as your experience was one of those that were looked at for the changes that were made. If you do choose to utilize our services in the future, please give us a call at 800-957-1710 and our team will be more than happy to speak to you about our improved services!
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