The ordering process was easy, and the delivery was quick and without any issues. The bolting was great quality, delicious and packaged well.
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See what reviewers are saying
Biltong Chief is serving up some of the best droëwors (dried sausage) outside of South Africa. Their traditional beef variety nails the perfect spicy, beefy flavors and delightful chewy texture. But t... See more
Selection of meat was great, ordering was easy, and delivery was top notch - tracking, on time, and well packed in an insulated bag with dry ice. So far I've tried the tenderloin, original biltong chu... See more
I purchased sliced smoked BBQ biltong and chilli bites. I came across Biltong Chief on Facebook and decided to try it out after a long search for “real” biltong since relocating to Asia. I gave... See more
Company details
Information provided by various external sources
Your friendly online butcher and deli, taking the hassle out of quality meat shopping.
Contact info
Hong Kong, Hong Kong
- 59644418
- info@biltongchief.com
- biltongchief.com
4.6
Excellent
255 reviews
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Hasn’t replied to negative reviews
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Good meat & fast service
April 19, 2021
Great service and quality products!
April 15, 2021
Problem with delivery
Problem with delivery. The website is unclear in the purpose of the various delivery options mentioned so not possible to identify if any apply. Quality of product is fine.
April 15, 2021
Happy customer!
The ribeye, salmon burger and kudu droewors were excellent. Beef chilli chunks a bit tough. Very happy overall!
April 13, 2021
Very nice , will order some more a bit later...
Thanks enjoyed some of them , very nice..
April 10, 2021
Excellent service delivery and quality…
Excellent service delivery and quality products!
April 7, 2021
Reply from Biltong Chief Hong Kong
We are delighted with your review. Thanks for taking the time to leave a review. We look forward to delivering to you again soon.
A slice of home
As South Africans living in HK, we are super impressed with your chilli bites and sticks
April 5, 2021
Reply from Biltong Chief Hong Kong
Thanks so much for the review Nicolette!
Was not aware our area is deemed hard…
Was not aware our area is deemed hard to reach even though it is classed under Hong Kong Island. I was unable to track delivery and because of busyness over this Easter period the delivery company Cool Express did not answer any calls for information.
Otherwise my order arrived well packed and much appreciated.
April 4, 2021
Reply from Biltong Chief Hong Kong
Hi May, Thank you for leaving feedback and I am sorry that you experienced a few issues with our courier company, we will chat to them about how we can put better systems in place over the busy holiday period. I am glad to hear that you were happy with what you did receive. Thank you for the support and we look forward to serving you again.
Reply from Biltong Chief Hong Kong
Thanks for the support and the review Andy.
Composition not matching actual product
Composition Description isn’t matching website. I ordered droewors, on website it doesn’t contain sugar. But on actual package there is dextrose..
April 1, 2021
Reply from Biltong Chief Hong Kong
Thank you for leaving the review and highlighting the error on our website. I have now added Dextrose to the product composition on the website. If this was an issue for you please send an email to info@biltongchief.com and I will be happy to issue you a refund on the droewors if you were unable to eat it due to the misinformation online.
Thank you for the support.
Always in time and always great product.
April 1, 2021
Reply from Biltong Chief Hong Kong
That is great to hear Jamie. Thanks for taking the time to leave a review and we look forward to serving your family again.
Would order again
Great next day delivery service. Ordered original beef, Kudu, Ostrich and wet chunks. The first 3 were great but the wet chunks contained a lot of fat and gristle which made it unpleasant to eat. Would definitely order the first 3 again.
March 25, 2021
Reply from Biltong Chief Hong Kong
Thank you for the review Terese. I am sorry to hear that the wet chunks were a bit gristley for you but I am glad that you enjoyed the other products and we look forward to serving you again.
Quality product
Quality product, fast and friendly online portal and efficient delivery in cool-truck. Will be using again without question.
March 16, 2021
Reply from Biltong Chief Hong Kong
Great to hear! We look forward to serving you again. Thanks for the support and review.
Reply from Biltong Chief Hong Kong
Great to hear Murray, Thanks for the review and your support.
Reply from Biltong Chief Hong Kong
Thanks for taking the time to leave a review Aron. Glad that it was a pleasant experience,
Excellent taste
March 13, 2021
Reply from Biltong Chief Hong Kong
Thanks for the review Horace. Delighted to see that you were satisfied
Managing customer expectations
This was my first order with Biltong Chief. I appreciate they just moved warehouses but the fact that I had to report I was missing items from my order only after the delivery in the afternoon when they were aware they could not locate the beef tenderloins in the morning reflects poor customer service. It is simple. Manage customer expectations. If they had communicated the issue in the morning when they found out, I would be more understanding.
Thanks Dylan for your response and I appreciate the manic circumstances which you and your team were under. Yes I will consider using your services again.
March 6, 2021
Reply from Biltong Chief Hong Kong
Thanks for taking the time to leave a review Sue. It is much appreciated and enables us to try and improve.
I am sorry about your experience and that you were one of the customers that were impacted by the warehouse complications that we had when moving. I agree with you that you received poor customer service. Unfortunatley, between moving warehouse, pick and pack and delivery team we did not know the impact and exactly which customers were going to be affected and with what products until in some cases it was too late.
This is without a doubt something that we should have had better control of and was an in-house issue which should not have been passed on to the customer, so I really I am sorry about this experience, especially because we pride ourselves on the customer service we provide.
I hope that you give us a second chance, not only to enjoy our products but to give you the customer service that you deserve.
Thanks again for the feedback, it really does help us put systems in place to address issues like this.
Regards,
Dylan
"The Chief"
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