BINIBAMBA Reviews 133

My delivery was scheduled with Royal Mail, they were appalling but the Bini customer service team, in particular Hannah, were exceptional in getting the parcel to us.

The puff muff and mitts were well worth the wait. They have exceeded our expectations. The quality of the product is outstanding it looks and feels sensational. I highly recommend this product.

Very good service from start to finish.
I have purchased a few items from Binibamba recently and I have been so happy with the quality of each item.

Such a lovely company - the quality of the clothing is second to none - true luxury for your bay.

To top it off customer service is impeccable - would thoroughly recommend to anyone and everyone!

Don’t use them if shipping abroad. Over a month has passed since I placed an order to Netherlands and the item has not turned up and they refuse to refund me.

Similar reviews on her seem to suggest same issue.

Appalling customer service.

Ordered a snugglesuit and realised after I had ordered that the colour I had ordered was on pre-order and going to be shipped after my babe would have arrived. I gave it a punt and emailed asking about the possibility of changing for a colour-way they’d be able to ship quicker and had a response from Hannah in Customer Service in just over an hour saying the order had been amended and would be shipped later today. Truly cannot fault it! It was my muck up and they rectified it so quickly and with no fuss at all. Also can’t speak highly enough of their products. I already have the sheepskin liner that I used with my first and it’s still in amazing condition to be used for my second. Cannot wait to receive the suit. 10/10!

I was disappointed when my item arrived with a defect - but Binibamba sent me a replacement in record time, and before the original had even got back to them! Fantastic service and lovely, lovely clothing. Thanks guys.

The best customer service I’ve had from a baby brand! One of the snugglers I had ordered had a slight mark on the back. I reached out and Hannah got back to me incredibly quickly, even on a Sunday. She ensured my return was processed quickly, and a replacement was sent. The quality is amazing, and Hannah even included free gifts for my little ones. I’ll be purchasing more!

I love this brand, it’s been my go to for ages for newborn gifts :)

My package didn’t arrive as scheduled, and it was Binibamba that sent an email wondering if I’d received it. When I confirmed I had not, Hannah at customer service provided tracking info and suggestions on how to proceed. The glitch was the USPS office just 80 miles away, where it was lost- not BINI’s fault. However, Binibamba sent a replacement via DHL which arrived an amazing 3 days later! Binibamba provides wonderful 5 star customer service, in addition to their high quality adorable products.

Amazing brand with great customer service - Hannah was really helpful. I ordered an item but it was out of stock and the contacted me immediately to explain and offered me a different colour and a free gift.

There seemed to be an issue with the website for me when I tried to order a product. I emailed them and they go back to me straight away. They went above and beyond to make sure I got my product and made thr experience so much easier for me. Will definitely order from them again.

Excellent customer service- quick response and help with an items out if stock. They went above and beyond ensuring I got the free gift which was a time limited offer. Very very pleased!

Really good. Returned part of the order I didn't need

Searching for a gift for my niece's new baby I tried the binibamba website but it was early in the morning. I forgot to put in her address and left mine as the delivery address. On emailing the company I was delighted to receive a reply within minutes, letting me know that they had changed the delivery address as I had requested. So sharp, on-the-ball and such gorgeous items to choose from.

Love Binibamba, ordering from Australia for my daughter in the Uk had the most wonderful customer experience with Hannah! Would definitely recommend ordering from their site again, such beautiful gifts for newborns ❤️

It's the second time that I'm purchasing with BINI and I'm completely in love with the whole experience, including the walking day at clissold park! The products are super high quality 👏🏻
Congratulations for the amazing job!!

Lovely helpful staff, went out their way to help me with a query. Iv brought 3 of the bini bears now as gifts, they’re wonderful

Love this brand! Great customer service, fab designed and durability, quick delivery and beautifully packaged.

Amazing experience with the brand in a stroll in the park :) love the vibes and the walk we had all together.
Also purchase for few product and the quality is amazing, love it !!

Excellent customer service when helping me change the snuggler I require for my pram

Very excited to receive my order