BIOHM Health Reviews 374

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

The operational aspects were fine, sample collection, processing time, etc. But the report has few details, is incorrect, and relied on brief survey questions. I make my own yogurt, sauerkraut, a... See more

Rated 1 out of 5 stars

My rating is for the microbiome test kit. I sent my sample March 24th and as for today, May 16th I'm still waiting for my results. Customer support got in touch with apologies and a mere 15% off... See more

Rated 1 out of 5 stars

The processing time was unusually lengthy. Weeks passed in between sample arrival, review etc. I received a notice that they were unable to obtain results from my first specimen so they sent... See more

Rated 1 out of 5 stars

I have contacted customer service three times to find out the status of my specimen. Receipt is not acknowledged on my account. Customer service email reply actually told me to find a chat icon. Wh... See more

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Company details

  1. Pharmacy

Written by the company

BIOHM is the next generation of probiotics that balances the total microbiome of bacteria and fungi in your gut. Think of BIOHM as Probiotics 2.0.


Contact info

1.2

Bad

TrustScore 1 out of 5

374 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

I got the breakdown of my biom but then...

I got the breakdown of my biom but then was told to wait up to 3 weeks for actionable results. The breakdown doesnt really mean anything to me aside from it confirming that my gut doesnt look like that of a so called normal person. I already knew that. .. which is why i took the test.

October 1, 2018
Unprompted review
Rated 1 out of 5 stars

Sent in sample for testing

Sent in sample for testing - the enrolment website was not working, had to email people multiple times - they assured me they fixed everything. Haven't received the report. I did get the box of probiotics, no idea if they are any good or not. Wondering if the whole thing is a scam to sell supplements. Where's my report??????

October 1, 2018
Unprompted review
Rated 1 out of 5 stars

So far I am underwhelmed

I really love the idea of having my gut analyzed. Have two issues though: #1, this service takes FAR TOO LONG!! #2, I am still waiting on feedback from a nutritionist. The scientific results on their own are useless, totally impossible to understand and apply to my body.

September 29, 2018
Unprompted review
Rated 2 out of 5 stars

Waste of money

I finally received a report that says I have no bacteria. In the report it says I will be contacted by a professional that will tell me what it all means and get recommendations To correct the obvious lack of flora I have After a week I’m still waiting. So at this time I have a $100 report that tells me nothing. Great

September 23, 2018
Unprompted review
Rated 3 out of 5 stars

Too long of a wait to get results and advice,,,

Wish it was stated in product review that it takes 6 weeks to get results. Never got an email stating my sample was received at lab. Only got information about anything was if I contacted Biohm. Then once I got my results after 6 weeks, I now have to wait another 2-3 weeks to hear back from Registered Nutritionist,, so over 2 months to get information on what products to take. It was too long of a time frame for me and I have already started on a different line of probiotics through a friend. Just by stating my issues I am on the right products to help with my issues. Sorry Biohm, I couldn't wait 2 months to relief for my symptoms.

September 19, 2018
Unprompted review
Rated 3 out of 5 stars

I'd love to chat with your marketing…

I'd love to chat with your marketing team about my experience. The initial sign up and receiving the package was great, the email sequence was all out of whack.

1. I'm confused as toy why you guys push your products on users before they even have a baseline of what they need.

2. Very sell forward vs. value added content. Maybe get users thinking about their gut and steps needed to take to correct. Social proof, examples etc.

3. At no point during the wait period have you guided me as a user what is going on. I think a step sequence would be appropriate. For example, Hey we received your package! (you did). 1 week later, our scientist are analyzing data. following week. We are transferring the data, did you know, blah blah. Week 4. Bingo! we have your results and here's what we recommend. A specialist will be following up with you shortly...

4. Personally I'm very interested in the results and the course of action I can take, but have felt a bit lost in where everything is at as a consumer.

September 17, 2018
Unprompted review
Rated 3 out of 5 stars

Disappointing..

Disappointing... I should wait to review because I haven’t gotten my personalized recommendations but honestly I am disappointed. First off, they don’t tell you that it will take 4-6 weeks to get your results, it just says your personalized recommendations will take 1-2 weeks to get to you. Secondly, I got my results but don’t really understand what they mean, I thought the site said they would provide a handbook with explanations but I didn’t get one. Maybe it will come with my recommendations. Lastly, there is no communication on if your sample is received, I finally emailed after 2 weeks to see if it was even received. I used Biohm at the recommendation of a friend but I can’t recommend them off of my own experience, I was disappointed.

September 16, 2018
Unprompted review
Rated 3 out of 5 stars

Next time I’ll go to the doctor...

If I could give the rating of 2.5 I would. Based off of my experience I would not recommend this company. At no point did I receive any update after I sent my results off. I had to reach out two separate times to verify that they actually received my sample. It also took over two months to receive any results which I also had to contact the company about. I’m not sure if that’s the average amount of time that it takes to process a test like this but honestly I would rather go to a doctor to get the results sooner. I will say that when I reached out, someone responded within 48 hours. It would’ve been nice to have some sort of tracking system to let people know when their sample is received, when it’s being processed, and when to expect results. I was also supposed to be contacted by a registered nurse within 2 weeks of recieving my results. It’s been two weeks and I have not been contacted. This has been more of a hassle than it’s worth having to chase down what I’ve spent money for.

September 15, 2018
Unprompted review
Rated 1 out of 5 stars

Horrible scam

I paid, sent my results back and months later I am still awaiting my results. You said you received them. Where are my results. I think this is a scam and I am appealing through Paypal for my money back.

September 14, 2018
Unprompted review
Rated 2 out of 5 stars

Expensive test and a waste of money ...

Received everything in the first mailing the gut analysis kit. I completed the sample and shipped it off. The results arrived by email two weeks later with this very complicated analysis and these fancy graphs. But I never heard anything back from BIOMH Health. I have no clue about how to interpret the meaning of the results and I have even less information about what, if anything I can be doing differently relative to the results. I didn't experience any friction; there was just no follow up so the testing was useless. Wouldn't recommend - waste of money

September 11, 2018
Unprompted review
Rated 1 out of 5 stars

I still haven't received my test results

I still haven't received my test results. The first sample was not enough and I had to do it again. The information that I received in the collection kit said that I would not have to wait. I ordered the first kit at the end of June. It is now September 10th and I still do not have the results.

September 10, 2018
Unprompted review
Rated 2 out of 5 stars

Honestly

Honestly, the taste of the product was so overwhelmingly bad that I dreaded drinking it every day. I think it was the sweetener they used, but it made me gag just smelling it. I just never got over the taste, so I'm currently trying a different greens product to test my luck!

September 10, 2018
Unprompted review

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