The operational aspects were fine, sample collection, processing time, etc. But the report has few details, is incorrect, and relied on brief survey questions. I make my own yogurt, sauerkraut, a... See more
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My rating is for the microbiome test kit. I sent my sample March 24th and as for today, May 16th I'm still waiting for my results. Customer support got in touch with apologies and a mere 15% off... See more
The processing time was unusually lengthy. Weeks passed in between sample arrival, review etc. I received a notice that they were unable to obtain results from my first specimen so they sent... See more
I have contacted customer service three times to find out the status of my specimen. Receipt is not acknowledged on my account. Customer service email reply actually told me to find a chat icon. Wh... See more
Company replied
Company details
Written by the company
BIOHM is the next generation of probiotics that balances the total microbiome of bacteria and fungi in your gut. Think of BIOHM as Probiotics 2.0.
Contact info
425 Literary Rd, Ste 100, 44113, Cleveland, United States
- 1-855-750-0424
- support@biohmhealth.com
- biohmhealth.com
1.2
Bad
374 reviews
Hasn’t replied to negative reviews
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Terrible follow up
Terrible follow up. Absolutely abysmal. Don't waste your money.
November 16, 2018
Unprompted review
Reply from BIOHM Health
Hi John,
My name is Melanie and I wanted to reach out & apologize for any negative experience you may have had with BIOHM Health.
Upon looking into these details, I can confirm that we sent an e-mail to the e-mail address associated with your order on 11/6/18 & also on 11/19/18 regarding your missing registration. These e-mails were sent from Support@BIOHMHealth.com but it is possible that it was filtered into your Spam/Junk folder. Did you, by chance, receive either of these e-mails?
If not, please reach out to us at Support@BIOHMHealth.com - we'd be happy to help!
Thank you,
Melanie
The BIOHM Health Team
BIOHM products are THE best on the…
BIOHM products are THE best on the market Please look at the INGREDIENTS and compare them to many others. 100% of the "good stuff".e.g royal bee, the musthrooms all the "super-food" things and it makes this THE best morning smoothie ever.
I subscribed of couse so that makes this VERY affordable.
and I hope to save up to do the ANNUAL subscription next year and save even more.
This has helped my GI issues a great deal and I am a SENIOR, and have tired tons of others that were just "so-so".
November 15, 2018
Unprompted review
I never received my results.
November 12, 2018
Unprompted review
Reply from BIOHM Health
Hi Anthony,
My name is Melanie and I wanted to reach out to you regarding your experience. I do apologize for any inconvenience regarding receiving your results.
Upon looking into these details, I can confirm that your results were sent to the e-mail address associated with your registration on 11/14/18. This e-mail was sent from Results@BIOHMHealth.com but it is possible that this message was filtered into your Spam/Junk folder by mistake. Were you, by chance, able to receive this e-mail? Please let me know me - I'd be happy to re-send.
I, again, do apologize for any inconvenience. If there's anything else I can help you with, please feel free to reach out to me at Support@BIOHMHealth.com.
Thank you,
Melanie
The BIOHM Health Team
responded to my email within the day
November 4, 2018
Unprompted review
I have yet to receive my report
I have yet to receive my report, and it has been well over 6 weeks since I got confirmation that it was received.
November 3, 2018
Unprompted review
I sent my sample back on 9/10/18
I sent my sample back on 9/10/18. I called customer service first part of October and representative said the results should be back by October 26th or in a total of 6 weeks. Its now been 7 weeks and nothing. Thinking this is a rip off. Very unhappy!!!!
November 2, 2018
Unprompted review
Reply from BIOHM Health
Hi Jane,
My name is Melanie & I just wanted to apologize for any inconvenience regarding your experience with BIOHM Health.
Upon looking into these details, I can confirm that our lab received your sample on 9/20/18 & that your results were sent to the e-mail address on file on 11/2/18. Were you, by chance, able to receive your results? This e-mail was sent from Results@BIOHMHealth.com but it is possible the message was filtered into your Spam/Junk folder, by mistake.
Processing typically does take 6 weeks to yield results from the time our lab receives a sample but I do apologize for any confusion or inconvenience.
If there's anything else I can help you with, please feel free to reach out to me at Support@BIOHMHealth.com - I'd be happy to help.
Thank you,
Melanie
The BIOHM Health Team
Horrible program
October 29, 2018
Unprompted review
This product feels more effective than…
This product feels more effective than many other products I’ve tried
October 26, 2018
Unprompted review
Mailed in my test months ago
Mailed in my test months ago. Never received any report.
October 26, 2018
Unprompted review
Money for nothing
I purchased the kit from BIOHM Health with high hopes. However, I sent the sample back more than two months ago and still haven't heard a thing. Very expensive for getting absolutely nothing back.
October 26, 2018
Unprompted review
Seems like a good company
Seems like a good company, I am just finishing my first order of probiotics and will likely be ordering again. Especially interested in the probiotics with vitamin c for the coming flu season!
October 23, 2018
Unprompted review
It’s been an incredibly long time
It’s been an incredibly long time, and I’m asked to rate before getting my results? There’s no way to even observe where in the process my sample is. I’ve never had to wait this long with any other lab company.
October 22, 2018
Unprompted review
It has been 2 months since I sent my…
It has been 2 months since I sent my sample into the lab. I received no confirmation that they received it and had to reach out to customer service via email (after my numerous phone calls were unanswered) to get a status report.
Still don't have my results.
October 22, 2018
Unprompted review
I could not love the BIOHM products…
I could not love the BIOHM products more! They help me with my digestion so much!
October 22, 2018
Unprompted review
Unacceptable.
October 21, 2018
Unprompted review
I purchased the super greens
I purchased the super greens. Awesome product.
October 21, 2018
Unprompted review
you have lost my test kit twice!
you have lost my test kit twice!! I think you should send me a new one and upgrade it
October 20, 2018
Unprompted review
Good products and good information.
October 20, 2018
Unprompted review
Amazing Product
Amazing Product! Been searching for something this effective for years - a real keep me clean formula - pleasant tasting - doesn’t mix so well, but who cares when it works this great! Thank you for your good work:)
October 20, 2018
Unprompted review
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