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Rated 1 out of 5 stars

I've had two of these Bio Wave units. Both failed within a year. They work for my back pain but do not last. Customer service does not honor warranty.

Rated 5 out of 5 stars

Our rep Sue was WONDERFUL. Getting everything set up was seamless (besides something with our unit having an issue, which she is handling to make sure we are satisfied). Answered all my family's quest... See more

Rated 5 out of 5 stars

Agnes so very helpful and gets things rolling Aguirre as well and so many more I can't remember names I have suggested Biowave products to so many people not just because how much they help me b... See more

Rated 5 out of 5 stars

Each step of the process was clear and concise. Sue was wonderful with explaining the key points of using the device. Warnings and cautions were also explained well and elaborated on to ensure that I... See more

Company details

  1. Medical Equipment Supplier

Written by the company

BioWave is a non-opioid, FDA cleared, professional​ athlete-proven, and trusted pain relief technology designed to deliver therapeutic electrical signals through the skin to prevent pain signals from reaching the brain relieving chronic, acute or post-operative pain.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

166 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Equipment is easy to use and the…

Equipment is easy to use and the customer service is excellent. The only recommendation I would offer is a left handed and right handed version of the foot wrap since it is difficult to attach foot strap without assistance.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent device!

The device is comfortable to use and easy to set up. Easy to travel with. Agnes was great in explaining the features of the device and how to use it. She answered the questions I had. CP

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Biowave goes above and beyond...

A Biowave rep contacted me by phone and went over valuable information about operating the unit and who to contact for more supplies with me as well as making sure that I was completely satisfied with their unit.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great System

Great System! Easy to use and charge. Customer service is also great; Sue made sure I was up to speed on the system, and focused on my pain management needs

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Simple to use, yet effective.

The Biowave device is simple to use and provides effective therapy for my arthritic joints. I have garnered results including decreased pain and improved range of motion. Great device!

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

I have to bulging discs in my lower…

I have to bulging discs in my lower back causing severe pain in both lower back and and legs and this makes it hard to walk with a pain level of 9 after using the BioWave for 30 min twice a day in the morning and at night my pain level drops to a 4 and able to sleep through the night

May 4, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience. Kevin was extremely helpful and knowledgeable. I use my machine three time a day and it's a great relief for me. I have four bulging disc's.

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

The representative Sue from Biowave was…

The representative Sue from Biowave was extremely knowledgeable about the product that was shipped to my residence. Made the process of having a new product less worrisome with her guided instructions, and took the time to answer every question I had pertaining to my new product.

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Finally, A system to help!!!!

Agnes did an awesome job training me on this machine! She is very knowledgeable and thorough, with explaining how to use this Biowave machine, during the training process! She also explained how to clean the electrodes, to extend the life of them! I can't wait for the wonderful and long awaited pain relieving experience!! Thank you Agnes and Biowave!!

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Biowave and Kevin have helped me with my pain!

Kevin was wonderful to work with. He explained everything from how to work it to who to contact at the VA for supplies. I have been using the machine to help with hip and low back pain caused by osteoporosis. I have also started using it on arthritic knees. It's the most relief that I have had without having to get an injection.
(5 stars)

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional

Agnes did an exceptional job helping me get started using the machine. The machine works great so far and I am so happy to be able to get some relief at home.

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

Works great

Kevin was very helpful in getting me familiar with my machine and is very knowledgeable about it answering all my questions. Works perfectly relieving my nerve pain

April 19, 2024
Unprompted review

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