bipicar.com Reviews 

What a wonderful car scheme!! I ordered a Vitara, paid a deposit, got given a delivery date and between those times, Bipi always replied to any questions I emailed them.
A week before delivery, I was offered delivery 4 days early if I wanted!!!! Sadly I messed it up but delivery was completed today on the date first given.
Delivery driver was so friendly, kept me updated on his arrival etc. car is brand spanking new, only got delivery milage on it. So far, I'd say if anything it feels too good to be true!! Happy customer

Service has been great , cars are also in great condition

Fraud company do not use
Called me from a mobile number within 30 minutes of online application asking to provide them with my open banking consent which was not mentioned anywhere on the website when i challenged them about why they calling from a mobile number and why asking foru open banking details which was not mentioned anywhere on their site the guy hanged up

I was a little sceptical due to reviews but I am so happy that I went with bipi! Whole process smooth from start to finish and it came on the agreed delivery date! I had a personal salesman Luis who I cannot thank enough he has been wonderful the whole time and very helpful! The car is clean and tidy and in a very good condition!

DELIVERY PUSHED BACK YET AGAIN!!! DO NOT WASTE YOUR HARD EARNED MONEY!!! 4 MONTHS OF LIES FROM THEM!!!! ABSOLUTELY RAGING!!! Was so happy with Bipi but now unfortunately I have been left very disappointed. Part of the reason for having the bipi subscription was that I was told I could upgrade every 6 months. Applied for the upgrade in January and have had delivery pushed back yet again. Spoke to someone last week and was told the car was at the dealers and being inspected and delivery would be next week. Voicemail left today saying there is no car and it’s been pushed back to mid April. How can it take another whole month! Luckily I have a car and am not without wheels but it is very disheartening when they promise one thing and don’t deliver. Feeling extremely let down now

Great customer services until you get your car delivered.

My car arrived stinking of cigarette smoke. I complained twice and waited for a response which they promised by return, it never came.

I asked for two keys before the subscription started, they told me they would do this, but it never happened. I am unable to use the mobile app for my car because you need both keys to program it.

I asked to receive an invoice every month as I need it to reclaim vat on subscription, never received it.

Complained many times and am told that they need more time to look into it. An hour ago they said they would phone back in 20 minutes… coincidentally that was 20 minutes before they close for evening… guess what no call back.

Avoid these cowboys at all cost….

This service is a god send,, super easy and quick to register and have all checks done to start subscription,, was contact with my own personal rep “Jake” he was on had to answer any questions I had a complete the process,, the delivery was on time and super efficient in ever way,, I would gladly recommend this to anyone that asks,, 100% satisfied from start to car delivery and the car is fantastic as well,, well done bipi another satisfied customer on the books..

First they want me to pass the technical check, which should not happen in the first place when you rent a car. Then they forced me to return a car because they change the fleet. Afterwards, they find some minor things inside that they classify as burns and charge me 273 for two holes that are smaller than 5mm which I didn't even made! Don't ever trust them as they are fraudsters!

Complete waste of time as expected after losing out on a few cars the price increased and then the car I ordered was as expected not available for delivery.

If you want to pay a deposit for a car to be not be told the reg or even colour whilst they try to source one on a signed contract then feel free to sign up.

Please be careful service is non existent unless you pay high and they manage to source you a car!!

The car I have from Bipi is lovely and in excellent condition. The sales team (specifically Henry) has been very friendly and helpful. Where the company falls down a little is on ETAs. I advise don't make plans around the ETA they give you, expect it to be late to avoid disappointment and then if it does come on time, bonus! My experience with this was much improved on others I have read on here. there was only a 3 week delay for me. Other than that, thus far, it's been a good experience.

I was given a delivery date when ordering which was changed once. Now received an update that the second confirmed date has been delayed further.

UPDATE: My vehicle has been delayed AGAIN to the end of April.

At first I was sceptical after reading the reviews but after 2 failed subscriptions with Onto and Elmo (due to both companies having financial issues and them taking my car mid way through subscription) I was worried anyway!
I needed a new car for my new job and ordered a Kia Niro, paid my deposit and accepted a delivery date. This was changed however to a March delivery and I needed it before then so called to go through my options. Today I received my new car. Made up with it and although will only keep for 6 months as I will need a family car at some point I am happy with the service I received. Car is brand new and is immaculate.
Bipi thank you for restoring my faith in car leasing 🙏

I came across Bipi when I was looking for a car the process went very smoothly kept me updated and received my car today. Honestly I am speechless. Will definitely recommend to family and friends. Thank you so much :)

The process was very smooth and easy . However the car delivered was the wrong spec of the car was not what was advertised. The car was also delivered with numerous scratches on the bodywork of which has been reported. No response to the issues very dissapointed with customer service. Update 3 months later still waiting on a replacement car. Never any cars in stock. Always need to wait months on a car. That is if you ever get one

I have recently just signed up with Bipi and they have given me a faulty car, the battery range of the Mercedes EQA 2023 keeps going down after every charge, I'll be pushing the car around in this rate. I'm literally having to charge every time I plan a journey. I was also told on the phone when I first signed up the Mercedes was a 2024 version and its not. The difference is the 2024 version has a better range than the 2023 version.

Very poor start and I've had to contact customer services on numerous occasions with no resolution.

I was sceptical at first about this subscription! So I have done my research and found out that Bipi Cars owned by Renault a multimillionaire company and another bank. So I thought I give a try!

I just received my brand new car and I love it! I was not able to get a brand new lease but with Bipi was very easy and received the car within a week!

Very happy with the service and Alvaro helped a lot!

Thank you and I highly recommend this company especially in The UK.

This is the worst company I think I've ever had to deal with in my entire life. Everyone, at every stage, has been incompetent and an utter waste of space. Delivery of my car was a joke as it turned up dirty inside and out with no floor mats. Was also a different colour car to what I was advised I would be getting! Then we started experiencing issues with the car in that the alarm constantly went off day and night! Reported issue but the company continually failed to act or offer any options to fix or repair. Then more serious system issues started happening (it was a Renault Electric Car) that were concerning, as at times all controls became unresponsive, radio went full blast without being able to turn down, the instrument panel would go on off all the time and key wasn't always recognized by the car so you couldn't get in or lock it! I thought with it being a subscription service they would just replace the car with a new one without faults but I was encouraged to just call a dealership myself to arrange a fix for all the faults! They said they tried to arrange an appointment but they couldn't get through so I should just do it myself! When I called the dealership they recommended the next appointment was 6 weeks later which was way too long to wait to have these faults looked at and I explained to BIPI given the faults the car might be dangerous to drive. They couldn't care less and simply said if it was unsafe to drive then I should call RAC! So I did, but when they arrived they said they couldn't do anything and didn't even have this car on their diagnostic tool! Another wasted afternoon. WIth no options I had to make the appointment with this dealer for 6 weeks time and just put up with all the issues! Why? The car then had some damage after clipping a wall so we contacted BIPI regarding this and asked them what we needed to do and provide details regarding making an insurance claim. They then sent a link which didn't work. I respnded to say link didn't work and they just said 'Check your contract'! I did but this had same dud link. I continued to go round and round constantly for weeks on phone and email and then the appointment at the dealership that took 6 weeks to wait for finally came up! But low and behold, when I went down they said they didn't deal with issues like this and would have to take car to a Ranault Main dealer (As this was a Nissan Garage that they advised me to go to)!!! You couldn't make this stuff up! Many weeks later they then said they would swap car (which also arrived dirty with no floor mats) but then also sent me a bill for nearly £1,000 for the damage to it and when I called they said I didn't follow the procedure with insurance! It's an utter joke of a company. Even when I put in an official complaint the response was a total sham and made no sense or correct correlation to actual events or my original very detailed complaint letter. It's an absolute joke of a company with horrific customer support (if you can call it support at all) and should be struck off trading here in the U.K. Do youself a favor and Avoid Avoid Avoid at all costs or you will pay!!!

Do not use this company if you ever want to get a car. I ordered a Renault Clio in October and was promised it'd arrive within a month but then a week before I was told it would be delayed until January then again twice till February and then a week before I was told it still wouldn't arrive, even though I was told previously it had arrived and needed inspecting. Lies all around. DO NOT TRUST BIPI!

My partner and I were very sceptical about getting a car with Bipi as I seen quite a lot of 1 star reviews however I am so glad I didn’t listen, within a week I have had my car it was delivered today and it’s absolutely outstanding! Every member of staff I have spoke to has been brilliant and our car wasn’t due to be delivered until the 2nd of feb so it’s so very early! Please don’t let the poor ratings put you off because I’m so glad we didn’t! Thank you Bipi from saskia and liam

Really easy pickup from the helpful staff. Car as expected and said. Got to pick it up early as well!