Birchwood Group Reviews 

We had a really good service from Matthew. The whole process from test driving to buying the car was straightforward and went smoothly. This is our second car purchased from Birchwood Washington.

I have had two annual checks on my MG and found their service very good. Why not five stars?

In October I opted to include a "Platinum Wash" in my service. Everything was well-cleaned apart from the boot.

When I asked about this, I was told, "Included in a platinum is also the inside windows being cleaned, and the wheels plus a a more in depth vacuum than a basic complimentary." and "When you have a platinum wash it includes the inside of the vehicle but it does not include the boot. "

To my mind, "gold" let alone "platinum" suggests nothing is left out. And a Facebook comment about Birchwood seems to agree. "Pity your platinum wash isn't what it's made up to be."

Following the service I received an email invite to feeback about Birchwood via a third party website (Judge Service). When I followed the link, my anti-viral software warned me not to proceed. "Suspicious page blocked for your protection... Your connection to this web page is not safe due to an unmatching security certificate."

I sent Birchwood an email about the warning and had to prompt for a reply. What I got was, "As for the survey, I do not know who carries out the MG surveys for Birchwood as I know this is a new system and the manager is not in today to clarify."

That was on November 3rd and I am still waiting for a substantive reply.

So far I've had great customer service and I'm very happy that my new car offers great value for money

The customer service was exceptional in my case.. I could not have asked for more

Ashton was freindly, patient and professional. No high pressure tactics were used, she just took me through everything and helped me find my ideal car.

Mathew our salesman has provided us with excellent service on both our Kia purchases firstly our new Sportage last year and today with our new Picanto I would definitely recommend Birchwood Garage.

Matt kept us updated on progress and was very helpful when negotiating the system.

We recently had a great experience with Kia Washington! We were looking for a new car after a bad experience elsewhere. Matt our sales adviser was great, he was very knowledgeable and gave us all the information to make a decision on which level of the Sportage we wanted to go for. He wasn’t pushy at any point and was on hand to answer any questions. He was responsive to messages even outside of business hours. Matt even checked in after a few days to make sure everything was ok with the car. We are very impressed with the service and would recommend!

Matthew Hemmingway sold us two new Kia EV3s. It was a really positive experience – took us out on two test drives and spent a lot of time with us setting the cars up. Highly recommend dealing with Matthew at Birchwood Washington West Sussex. 

Tom made our experience of purchasing a car from Birchwood Kia delightful. He was very polite, courteous and very knowledgeable about the different cars. He took the time to really listen to our requirements and directed us to a car that ticked all the boxes for us. Thank you Tom. You are a great asset to your company

Helpful and polite staff.

+++ really smooth purchase from start to finish+++

Matthew from Birchwood helped us purchase our first electric vehicle and was really professional and informative throughout. He answered all of our questions, gave us a thorough home demo when delivering the car, and make all communication and paperwork as easy as can be for a transaction of this magnitude. Wouldn't hesitate to recommend Matthew or Birchwood to anyone else who is seeking a new vehicle based on our experience.

Initial email response was prompt. Although we didn't book an appointment, we were shown a suitable Stonic and did a test drive there and then. We also did the part exchange deal. Put down a £500 deposit and arranged for a convenient hand over day and time. All went to plan.
Thank you

Just a fantastic experience from walking in to collecting my car
Nothing was too much. Very professional throughout the sale and collection
Will strongly recommend, thank you MG

We saw a Sportage car online, it was easy to reserve and test drive. Matt was very helpful, even sending a video tour of the car before we could go to see it.

Bought a used car from birchwood ford, Eastbourne, unfortunately due to rushed sale and poor maintenance we have had nothing but trouble.
Luckily took out 3 years extended warranty.
Probably since purchase spent over £2.5k within 5 months
Tried on several times to book vehicle in for engineers diagnosis but wait is ridiculous; up to 3/4 weeks.
After sales very poor and dismissive.

Probably the best experience we've had at buying a car. The site was lovely as was the set up, the staff are great, we had Sean as our contact , who was excellent, so efficient and upfront, honest and friendly.

Brilliant from start to finish. Highly recommend Paul!