Citygate Reviews 2,978

Excellent service from Charlotte. Very helpful and efficient throughout. In fact my daughter also mentioned her with her dealings when her car was services.
Great to get a helpful video (although too much music blaring out to hear the guy properly😬😬) and nice to have car cleaned. Overall very satisfied on this occasion. HK25FGV

Was having my Kia serviced whilst waiting. Was contacted by phone previous day to confirm timings and price , on arrival was kept well informed by the team of what was happening to the car and the time schedule, very nice area to wait , nice and bright with tea/coffee and water available, and lovely clean rest rooms , very impressed 👍

The customer service leading up to the purchase of our VW Golf was exemplary. However, a couple of issues in the subsequent 2 years have shown the aftercare service to be indifferent at best. We have purchased 5 VW cars over the years, but because of ongoing issues and non-existent aftercare service, it will be our last. Very disappointing.

St Albans Citygate an absolute pleasure to do business with. Our sales no 1 Anil Masand is an asset to VW- he is so knowledgeable and enthusiastic. Anil is attentive, he is in tune with our needs and requirements and is able to deliver above and beyond our requests.

The service and MOT were completed on time, which was very important as I had a medical appointment to keep. The staff were very helpful, and importantly the car ran better after it was serviced.

Got taken to the garage by the AA and was met with helpful staff who organised next day repairs for me

I have a few vw van and minibus always great service with Pedro

The booking process, drop off and collection were all quick and easy. Nas was very helpful, sent through a video and gave me some great advice. Thank you Cirygate High Wycombe!

Very nice service man and very good at his job

Amazing service kept you well informed throughout whole process

Poor service from the Kia Citygate Watford Branch. 2 months on and still waiting for a response from a complaint...Very poor customer service

Although it is some distance away we would not choose to get our car serviced anywhere other than Citygate at Little Chalfont . This is due to the care, professionalism and attention to fine detail shown by the staff. Wayne Matt and other members of the team have been really helpful over the past few years.

Great experience at CityGate Ruislip. Very quick, efficient & got my MOT completed within a short timely manner.

Staff are welcoming, helpful and friendly.

Sam and the team did amazing once again, can’t recommend Sam enough!
Thank you x

I took my car into Citygate VE for an MOT in Feb 2026
They told me that in addition to the MOT, there was a Safety Recall which would take 2 days. I had no communications from them until 10 Apr 2026v when I had a text stating that my vehicle could be collected from 11:00 on 13 Apr.
I have been unable to speak to the service manager who has been on leave with nobody else standing in.
Better communications would have been nice.
This was the second time my vehicle has had a problem. The previous time, it was in the workshop for 9 weeks.

I recently had an excellent experience at Citygate cupra Slough, thanks to Amy and Nick. From the moment I walked in, they were both welcoming, professional, and genuinely committed to helping me find the right car.

Amy was incredibly knowledgeable and took the time to understand exactly what I was looking for. She answered all my questions with patience and made the whole process feel easy and stress-free. Nick was equally helpful, ensuring everything ran smoothly from start to finish and going above and beyond to make sure I was comfortable with my decision.

What really stood out was their honesty, attention to detail, and dedication to customer satisfaction. There was no pressure at any point—just great advice and support throughout.

I couldn’t be happier with the service I received and would highly recommend Amy and Nick to anyone looking for a seamless and enjoyable car-buying experience.

From start to end a lovely experience, Cliff (the service advisor) was brilliant, from asking if I wanted a coffee to making the time effortless & painless. Thank you

Charlotte was a brilliant service advisor and was able to ensure my end to end experience went smoothly. She handled my enquiries professionally and even went beyond by coming back with a quote for additional work. Thanks again, will be back soon.

Overall excellent customer service delivered by Skoda Watford team. They were very welcoming and cooperative to deliver specific requirements for my service at service and maintenance.

Reliable, efficient service lovely team and pleasant atmosphere. No question was to much fitting in with timeframes during my working day and a great service/MOT for my vehicle