I have had a very positive and supportive experience working with Lisa. She is patient, professional, and extremely knowledgeable. Lisa took the time to explain everything clearly and in detail, ens... See more
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One of the best all round systems in social care for recording and evidencing what you do and how you do it. The analytics provide you with everything you need for key performance indicators and CQC... See more
Company replied
List of clients at my finger tips, care plans, tasks and call logs to keep you informed and updated. Concerns are easily raised without having to speak to anybody. Would be super helpful if birdie... See more
Company replied
We have used 2 other CMS's. Birdie is incomparable. The support services are some of the most helpful people you will ever encounter. The system is CQC centred providing valuable insights into care de... See more
Company details
About Birdie
Written by the company
Birdie is the smart homecare technology partner.
We help homecare agencies work smarter – not just harder – by connecting every part of the business in one place. From care management and rostering to finance, auditing, and workforce planning, Birdie brings everything together on one intelligent platform.
Every minute matters in homecare. That’s why Birdie gives you the tools to act fast, prove quality, and plan with confidence. It automates time-consuming admin and surfaces the insights you need to deliver high-quality care, while supporting your bottom line.
Over 1,000 providers trust Birdie to power more than 60 million visits a year. Because when you have technology that works by your side, you can care more and worry less.
Contact info
4 Fulwood Place, WC1V 6HG, London, United Kingdom
- info@birdie.care
- birdie.care
4.5
Excellent
399 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Birdie
Hi Sheena,
Thank you for the review - it's really appreciated!
Frances from Birdie
A Very Useful App
Birdie is a helpful app and enables me to record most facets of my client's day concisely.
I do feel that, in places, it lacks flexibility. If one adds something in error ( e.g.PRN medication or drink volume )one cannot go back and edit it.
One can also not edit or add to comments under "mood" or "mental health"
Under " Incontinence" one cannot note that a pad was wet AND soiled. One has to add 2 separate entries, which appears 2 indicate that 2 pads have been changed.
Adding photos is not always possible at the time one notices something that should be highlighted. It is not possible to take a photo and add it later when updating Birdie
August 19, 2024
Unprompted review
Reply from Birdie
Hi Caren,
Thank you for the positive and thoughtful review!
I’m sorry to hear that you've found some aspects of the app to be inflexible. For tasks like PRN medication, drink volume, or mood, there is an option to discard and re-add these entries if something is entered incorrectly. If you'd like guidance on how to do this, please feel free to check out our Birdie Help Centre, or reach out to the support team directly—they’d be more than happy to help!
As for uploading photos, we understand this can be challenging. For privacy and data security reasons, we currently do not allow photos to be added later, but we appreciate your understanding on this.
Regarding the incontinence notes, thank you for bringing this to our attention. I’ve shared your feedback with the relevant team so we can look into how we might improve this in the future.
Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to share it. I hope these suggestions help, and please don’t hesitate to reach out if you have any more thoughts or questions!
Warmest wishes,
Frances from Birdie
It gives options on note taking
It gives options on note taking.
It calculates time accurately.
Sometimes birdie takes too much time when you want to log in.
August 18, 2024
Unprompted review
Reply from Birdie
Hi Rosemary,
Thank you for the positive feedback!
We’re sorry to hear about the delays - we often update the platform so we recommend always having the latest version of the app installed on your phone, this will help speed it up for you! We hope that helps!
Thanks again,
Frances from Birdie
Reply from Birdie
Hi Cynthia,
Thank you so much for your kind words - we're so pleased you're happy with the Birdie app!
Frances from Birdie
Amazing app
August 19, 2024
Unprompted review
Reply from Birdie
Hi Rumbidzai,
Thank you for sharing the positive review! We're so pleased you like the app.
Frances from Birdie
Ease of use clear content and easy to…
Ease of use clear content and easy to look on and back on tasks
August 15, 2024
Unprompted review
Reply from Birdie
Hi Pauline,
We're over the moon to hear of your positive experience with the Birdie platform. Thanks for your lovely review! - Frances from Birdie
Logging in and out is easy,Application…
Logging in and out is easy,Application is user friendly
August 18, 2024
Unprompted review
Reply from Birdie
Hi Daniel,
Thank you for the great review! We're so pleased you find the Birdie app user friendly and easy to use.
Frances from Birdie
Real time data easily accessible on…
Real time data easily accessible on phone to all stakeholders.
August 19, 2024
Unprompted review
Reply from Birdie
Hi Joan,
Thank you for the review! We really appreciate it.
Best wishes,
Frances from Birdie
It is very easy to use
It is very easy to use, my hours are always displayed on top and it can calculate my mileage
August 19, 2024
Unprompted review
Reply from Birdie
Hi Cathrine,
Thanks for taking the time to acknowledge Birdie. We're thrilled you're pleased! - Frances from Birdie
Too personal to go into on a reveiw!
August 19, 2024
Unprompted review
Reply from Birdie
Hi Patrick,
Thank you for sharing your feedback with us. If you feel comfortable, please reach out to our support team directly so we can address your concerns more privately and find a solution together. Your trust means a lot, and we're here to help in any way we can.
Best wishes,
Frances from Birdie
It is easy to use but you need to…
It is easy to use but you need to improve in other area like, we must know the next carer to that visit. It helps a lot in person centred care. The app can be force logged by unintentionally. Meaning it needs safeguards on this area. It does not include soup either on fluids or on food. It does not give the carer the flexibility to record other areas. On toilet it does not include urine bottle or bucket
August 14, 2024
Unprompted review
Reply from Birdie
Hi Peter,
Thank you so much for taking the time to share your feedback with us! We're glad to hear that you find the app easy to use, and we appreciate your suggestions on how we can improve.
Regarding your point about seeing the next carer for a visit, we actually do have this feature! If enabled by your care manager, you can view up to 7 days' worth of upcoming visits. You can find more details on the Birdie Help Centre.
It sounds like you're referring to the manual check-in feature. This feature is designed to ensure that carers can always access their visits without being blocked, and we do have safeguards in place to track these actions and maintain safety.
Your feedback about including soup in the fluids section and more options for recording toilet use, like urine bottles or buckets, is really valuable. I’ve shared this directly with our team so we can look into adding these features in the future.
Thanks again for your thoughtful comments,
Best wishes,
Frances from Birdie
Reply from Birdie
Hi Manpreet,
Thank you for the 5* review!
It's great to hear your positive feedback.
Frances from Birdie
Reply from Birdie
Hi Steven,
Thank you so much for the positive review! We really appreciate it.
Frances from Birdie
Effective and reliable and very very…
Effective and reliable and very very good
August 19, 2024
Unprompted review
Reply from Birdie
Hi Gina,
Thanks for taking the time to acknowledge Birdie. We're thrilled you're pleased! - Frances from Birdie
App is regularly updated
App is regularly updated. Easy software to use. Able to add lots of information within the easy layout of the app
August 19, 2024
Unprompted review
Reply from Birdie
Hi Victoria,
Thank you so much for the positive review!
Frances from Birdie
Birdie is excellently designed
Very easy to understand and it's helpful to understand more and make service easier to the clients
August 19, 2024
Unprompted review
Reply from Birdie
Hi Ola,
Thank you for this amazing review, we really appreciate your kind words. We're really glad to hear you like the design and it's making care delivery to clients easier.
Best wishes,
Frances from Birdie
Because it's working for me my company and the clients family.
Because it's working for me, my company and clients family
August 19, 2024
Unprompted review
Reply from Birdie
Hi Caroline,
Thank you for the great review - we really appreciate it.
Frances from Birdie
Excellent App
August 18, 2024
Unprompted review
Reply from Birdie
Hi there,
Thank you for the great review - we really appreciate it.
Frances from Birdie
Easy to use straightforward and…
Easy to use straightforward and detailed.
August 19, 2024
Unprompted review
Reply from Birdie
Hi Oluwatayo,
Thank you for the positive review! We're so pleased to hear you're finding the Birdie platform easy to use and straightforward.
Best wishes,
Frances from Birdie
The experience was very good
August 19, 2024
Unprompted review
Reply from Birdie
Hi Sunday,
Thank you for the positive review, we're so pleased to hear!
Best wishes,
Frances from Birdie
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