Bird Travel Reviews 

197
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

We have had 3 trips with Bird Travel. 1st trip was to Singapore and Malaysia. Package was put togather by Oscar. He suggested that we should go to Maldives and then to Singapore. This was not in our i... See more

Rated 4 out of 5 stars

Handy when you are busy and navigating booking flights at the last min, help with check in details, travel delays etc

Rated 5 out of 5 stars

I was helped by Victor B. He certainly knew his job. I was let down badly by another agency, but Victor rectified all their errors. Anyone who needs help booking their trips successfully should call t... See more

Rated 5 out of 5 stars

It's was wonderful in communicating with Mr Joy without any inconvenience caused. Mr Joy is very kind and respectable. May God bless him forever. I hope you're continuing the way he is/... See more

Company details

  1. Travel Agency

Written by the company

Based in the heart of London (124 City Road), Bird Travel is an established UK travel provider specialising in premium, stress-free travel management. We look after every aspect of your journey; from individual flights and boutique hotel reservations to intricate, bespoke itineraries and holiday packages. Our business is built entirely on customer satisfaction and long-term relationships. We believe that luxury lies in the details, which is why our dedicated team works tirelessly to ensure your travel is seamless from start to finish. Have you traveled with us recently? We invite you to share your experience below. Your feedback helps us maintain our exceptional standards and helps fellow travellers book with absolute confidence.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

197 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(197)

9 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with bird travel was…good

My experience with bird travel was good. There communication was always great and effective. They would respond quickly when I need help. Crystal specifically done a great job attending to me which I am grateful for. Crystal always was following up to see if I require any assistance or if I am satisfied with the solution provided.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Very professional

Vicky was very professional from day one. Took the time and effort to understand our travel needs, was able extremely patient with us and delivered as promised. Would not only use the service again but recommend them .

September 24, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!

DO NOT USE THIS COMPANY!
I got charged £900 extra to change flights and a name change. When arrived at airport this had not been done! I contacted the airline direct who confirmed they had no communication with the agent.
They have refused to refund me and I now have to take legal action as funds obtained under false pretences, which is illegal.
Please do not get conned like I did, it ruined my holiday which I had planned for 5 years. Has made me ill and I have lost all confidence in going on holiday ever again

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Booking tickets with bird travel

I have been using bird travel for the 3rd year running. I get the same agent Victor who is absolutely thorough with all the details of our flight and ticks all the boxes as far as politeness ,and professionalism. Can contact him any time with any queries.

July 14, 2024
Unprompted review
Rated 4 out of 5 stars

Highly recommend

I was very impressed with the service Rav provided. My original flight got cancelled but he managed to re- arrange an alternative to get me back in time for work commitments.

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
I booked flights from Doha to Manchester for my mother who needs support throughout travel due to a communication barrier and poor mobility. When I contacted Travels I spoke to a person called Victor who had excellent communication skills and advised me to book AL maha service to support my mother it was very helpful moreover he could understand my concerns and a real need for my mother
She travelled in 16 the morning from Doha to Manchester with no issues staff took her to the immigration process and baggage collection I am very grateful to Victor who promised to take care of my mother and make her journey very smooth. I would recommend anyone looking to bring their elderly parents southhall travels is the best.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with Bird…

I had an amazing experience with Bird Travel! Their customer service was top-notch, always available to answer my questions and provide support. They made my travel planning seamless and stress-free. Highly recommend them!

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service and always…

Great customer service and always willing to an extra mile.

I will definitely use their services again and again. I strongly recommend them to my friends, colleagues and all prospective international travellers.

Mr & Mrs Bhabha

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you to Joy

Joy at Bird travel has been a tremendous help in booking my flight.
He's always professional , helpful, and very thorough.
It's always a pleasure to speak and do business with him.

June 28, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look