U Select Flights Reviews 85

Not taken my flights yet but so far this company have booked me two sets of flights. They are always friendly on the phone and answer any questions I might have. Their prices have always been better than most and I will definitely be using them in the future. Thank you guys :)

Used this company a few times and can’t fault them! Great prices easy online booking! Instant email confirmation

Good and genuine company. thank you !

The interview with Steven proved highly beneficial due to his helpful nature. He helped me through the payment process by remaining on the phone until everything was properly settled. Because I struggle with technology I needed his patient assistance.

Clear pricing, excellent choices, and a user-friendly website.

During my support call Peter proved to be an excellent representative who provided friendly and efficient assistance with my questions. Flights booked with ease—highly recommend!

I found the company very easy to deal with. Their booking system runs smoothly, and they are accessible for any queries beyond the usual. The staff are friendly and have a proactive approach to resolving any issues.

The application process required only 15 minutes of time from start to finish.

I do actually like booking with these people. Just very easy to get on with, they listen to my requirements, find me the best deals.
All that online searching around stuff really confuses me, these people give it to me in plain and simple terms, so much more understandable for me, oh, and I find them much cheaper than skyscanner.

This was me first time buying my flights from U Select Flights.
I received a call from Geeta informing me that my stopover was quite long.
She proactively offered several options to reduce it, which I really appreciated. It gave me even more confidence that I chose the right travel company. Booking online was easy, and they also provided a generous baggage allowance.

I had trouble accessing my booking on the airline's website, so I called them, and Peter answered. He resolved the issue within few minutes.

After booking, I received a call from the wonderful agent Keith to confirm my details and secure my seats. I'm very pleased with the service I'll definitely be using this company again.

WARNING: AVOID THIS TRAVEL AGENT - THEY STEAL REFUNDS
I'm writing this with proof in hand - recordings, emails, and documentation from the airline. This isn't a fake review, and I can back up every word.
Let me explain: I booked a flight last April to visit a family member in hospital. Tragically, they passed away before I could fly. The airline immediately approved my refund and sent the money back to this agent, to then send back to me. That should have been the end of it.

Instead, it's been a year of:
• 100+ phone calls (me chasing them)
• Many emails
• 4 different reps (Keith, Sana, Peter, Craig) feeding me the same lies
• Weekly promises of "your refund is processing"
• No refund received from them

The airline has shown me proof they refunded this agent months ago. They've tried intervening on my behalf. But the agent ignores the airline too.
Let me be crystal clear: This agent is sitting on money that isn't theirs. They took my refund and hoped I'd give up chasing it.

I've now involved my credit card company because this has gone beyond poor service - it's straight-up theft. They've had my refund for a YEAR while I grieved my loved one's passing. They made me jump through hoops with death certificates and family trees, only to pocket the money themselves.

SAVE YOURSELF THE HEADACHE:
✗ Don't book with them
✗ Don't believe their excuses
✗ Don't trust their promises

I've never written a negative review before, but this company deserves every word. They're not just incompetent – they’re liars. Book directly with airlines and avoid these scammers at all costs.

P.S. I have all documentation ready when they inevitably try to claim this review is fake.

A genuine company so dont worry about that. I had to do a lot of chasing via emails, calls to get flight tickets confirmed but they did sort and give me better flight times for my family for
The same price. When you pay for your flights upfront then tickets should be paid for and released there and then and not just booking confirmation. Causes lots of unnecessary stress. Much better price than others but never had problems chasing for tickets before!

First time using them and first long haul flight for 20years and everything went very smoothly, made the booking process very easy

Hassle free booking, although I phoned next day to confirm, Haven't travelled long-haul for 15 years, the ease of doing everything online in my time made everything perfect.

Tobi was very helpful and solved my issue in a professional manner 10/10

Booking flights was easy and quick, which confirmation received promptly by email.

Excellent customer service from Steven —quick and responsive! For any questions, reach out via WhatsApp. I made the booking and received my ticket in just a few hours.

We have bad experienced with this travel agency and i swear i will not recommend (i already informed all friends) and never never used it again. We bought our return tickets to Philippines last February flying for June 27. 2024 for 2 families 5months of waiting and we are all excited. All packed and ready. When the day came(27.06.24) early went to airport and all excited. Check in smoothly and waiting for boarding. Our 1st leg of flight were Belfast City Airport to Frankfort Airport (3.5hrs flight and lay over 4hrs) 2nd flight Frankfurt to Singapore (13hrs flight) arrived at 6pm Singpore time our final leg will be 8.50pm to Cebu. Were checking for our gate in board information no details was showing so we asked the information desk they had said to us that our flight is cancelled but no further details so they referred us to go to Scoot airlines desk. Singapore Airport is huge running around to locate the airline desk takes us more than 40-55mins running around until we found out its in terminal 1 and were in terminal 2. When we arrived there the counter is closed and no staff available. We were told to go back to information desk again. We went same response from information desk to go to airlines desk back and fort no one css as n give us a correct and proper answer or assistance. We asked the others airlines beside the scoot airlines counter and told us that they have an office at Jewel Mall we have to go out and pass the immigration counter so went. 4 adults 3 kids we are all tired and exhausted. No Scoot Airlines office at that mall. So we go back inside the airport and binggo the sccot airlines check in counter were open. So we asked for assistance good thing the staff were helpful. Yes our flight were cancelled but the scoot airlines management circulated the memo for cancellation May 2024 to their 3rd party travel agents and our Uselect agent Craig never inforned us that our flights was change to June 29, 2024 at 9.30am. The Scoot Airlines didnt give us any compensation or even free accommodation since they did their part in advance. We contancted the Uselect Craig were very very disappointed of his responsed and the way he handle our situation. So ended up we stayed overnight at Changi Singapore Airport waiting for our next day flight June 29, 2024 at 9.30am flight. So both families swearing not used and even recommend this travel agent.