Bird Voyage Reviews 223

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and exceptional customer service, often highlighting specific agents for their dedication and knowledge. People found the booking process to be smooth and efficient, with many appreciating the personalized assistance and the ability to find good deals. The overall service is frequently described as excellent, making travel arrangements stress-free for many. However, some customers were dissatisfied with specific issues, such as unexpected charges for check-in baggage, difficulties with seat allocations on long-haul flights, and in a few instances, concerns about the handling of flight cancellations and refunds. There were also occasional mentions of slow responses from the ticketing team and a perception that prices were sometimes higher compared to other agents.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Service

People report positive experiences with service, often highlighting the outstanding, efficient, and... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the helpfulness and efficiency of... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of... See more

Price

Users describe positive interactions with price, often finding affordable options and good deals. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kevin booked our Tenerife holiday which was excellent. 1st class service, no worries all arranged for us. The only thing we had to worry about was what clothes to take. Kevin sorted everything down... See more

Rated 5 out of 5 stars

We were given a good discounted price for our tickets to Canada. However, the Airline charged us for our check-in baggage which came to around £240 each way. We had to pay the money at the airport. Ho... See more

Rated 5 out of 5 stars

5 stars to Russell who personally not only gave me great unbiased advice on tickets...but also worked late to ensure changes I required to the dates were also incorporated. Can't thank him enough for... See more

Rated 5 out of 5 stars

I would like to commend Bird Voyage for their efficient handling of our flight booking London-Kolkata return earlier this year. Jay who did our booking deserves special recognition. I would also like... See more


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Cruise Travel Agency
  4. Tour Operator

Written by the company

Bird Voyage is a UK-based Travel company specializing in Holidays & Global flight bookings. We aim to simplify your journey by offering affordable Holidays, real-time booking systems, and personalized support. We at Travel Miles With Us LTD T/A Bird Voyage are registered at Suite 206, Legacy Centre Hanworth Trading Estates, Hampton Road West, Feltham, England, TW13 6D


Contact info

4.8

Excellent

TrustScore 5 out of 5

223 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Jay was fantastic booking my parents an…

Jay was fantastic booking my parents an urgent flight home from Australia. He was super quick and efficient and did everything for us even sorted out boarding passes. Will highly recommend and definitely use you guys in future. Thanks again for everything. You went above and beyond for us

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

A Brilliant Service

While I was doing research on travel arrangements I contacted a number of different agencies. Bird Voyage (Rav) took minutes to respond to my query. Through the whole process I had so many questions and he was so incredibly helpful. Rav even went out of his way to help me find my way to the place I needed to go and sent me details of the transport I would have to take. I really appreciated this as I found the whole procedure overwhelming. He was truly so helpful and helped keep mu nerves at an all time low. I felt that I was in good hands and had excellent support. I will definitely be using Rav (Bird Voyage) again. This is not the last time I will bug Rav with my millions of questions :) If you are an anxious traveller like me Rav is definitely the guy for you!

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Sam made the whole process easy and stress free

We had such a great experience with Bird Voyage. Sam was incredibly helpful from start to finish — always quick to respond and happy to assist with anything we needed. Whether it was flight changes, upgrade options, or general questions, nothing ever felt like too much trouble.

What really stood out was the peace of mind he gave us. With concerns around flight disruptions in the Middle East, it was so reassuring to have someone we could contact at any time. It made our whole trip feel completely stress-free.

I usually book flights myself online, but after this experience, I’ll always use Sam. Having that level of support makes such a difference.

Highly recommend!

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

The agents are very polite

The agents are very polite, understand my query before responding and provided me options as per my needs.
After sales experience has been very great as well to accommodate my request.
Overall I had best experience for the booking with the agency.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

On board with what was required and…

On board with what was required and quick to respond to queries and made sure all trips and journeys went smooth. Rav dealt with all things appropriately during booking and post booking till return travel. I would go back to him if needed again in future. I also dealt with couple of other people in booking team and all were good.
It looks like it’s a dynamic group and more bookings means more experience and even more better service.
Ticketing team definitely needs some extra pair of hands as they seem to be a bit behind in everything and needed repeated prompts and corrections. All in all would recommend to others .

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Viktor was great at responding and…

Viktor was great at responding and assisting
Great customer service

Just felt the prices were a bit too high compared to some other agents but his service is the reason stayed with you

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

My booking agent was extremely good

My booking agent was polite and helpful from start to finish.
I had to book an emergency flight back home, and he helped me book it quickly and efficiently. Leo also completed my online check-in, API and created my boarding pass, whilst I was en route to the airport. So my airport experience was smooth and straightforward, no glitches.
Thank you Leo

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

I received excellent service from…victor

I received excellent service from Victor. I was extremely stressed due to the troubles in the Middle East. He helped me book a safer route to my dream holiday to Thailand. Thanks again Victor for your patience and helpfulness

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Ones more I have had Experience…

Ones more I have had Experience service.
I would Give Brad 100/1 for all his hard work finding me a flight home to Uk from Jamaica on an emergency thank you so Much Brad and when i travel again I will be coming Back here .
Wish all the Best for the future Brad 👍

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

The person who took my call was Steve…

The person who took my call was Steve and he was very helpful and patient when dealing with my query. What he did for me about booking the flight for me was exactly what I needed. It was very fast and efficient and very easy for me to understand. Thank you Steve. Well done 👍

February 26, 2026
Unprompted review

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