Birdy Grey Reviews 339

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the suits, describing them as premium and well-fitting. Many people highlight the exceptional customer service, noting prompt, helpful, and understanding interactions, especially when resolving issues with orders or shipping. The efficiency of delivery is also frequently mentioned, with many orders arriving quickly and on time. However, some customers expressed dissatisfaction with the product quality, particularly regarding certain dresses, describing them as thin, flimsy, or poorly sewn. There were also occasional issues with delivery services, with some packages being mishandled or delayed. A few other people also felt that sizing could be inconsistent, especially in the bust area of some dresses, or that certain items required significant steaming or alterations upon arrival.

What people talk about most

Product

Consumers have mixed feelings about the product quality. While some reviewers praise the tasteful colors,... See more

Quality

Users describe positive interactions with quality. Many customers are impressed with the high quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, often praising fast shipping and... See more

Order

Reviewers mention ambiguous feedback about order. While some customers praise the easy ordering process,... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the exceptional, prompt, and... See more

Based on these reviews

Rated 4 out of 5 stars

The fabric samples are beautiful, I am planing to use Birdy Grey for my bridal part, the groom's party as well as out flower girl and ring berer. I do have to ensure that Birdy Grey has the size for y... See more

Company replied

Rated 4 out of 5 stars

The customer service was prompt and helpful. The dress got lost initially and took over 2 months to come in, however, after contacting customer support they were able to correct the address and send a... See more

Company replied

Rated 5 out of 5 stars

Exceptional service! I cannot say enough good things about this company. Suit was great fitting and premium quality. All came quickly and their customer service tops any company I’ve ever worked with!... See more

Rated 5 out of 5 stars

I'm super impressed by the quality of the suits. I wasn't expecting them to feel as high quality as they do. The "find your perfect fit" ai metrics were insanely accurate and I love how it explained h... See more

Company replied


Company details

  1. Bridal Shop
  2. Wedding Store

Written by the company

Shop fresh, affordable bridesmaid dresses online that pop in pictures in colors that complement the wedding palette, starting at $89. Birdy Grey is a direct-to-consumer bridal brand focusing on affordable, on-trend bridesmaid dresses, gifts & accessories for the marrying generation. Solving the age-old pain point around bridesmaid dresses, Birdy Grey helps bridal parties find the perfect bridesmaid dresses that pop in pictures, at prices that make everyone happy. The company was founded in Fall 2017 in Los Angeles by branding and fashion expert, Grace Lee, who brings experience working for top female brands in fashion and beauty, along with Monica Ashauer, Co-Founder and President.


Contact info

4.1

Great

TrustScore 4 out of 5

339 reviews

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Replied to 59% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great options and nice product!

Birdy Grey got me what I needed even with an intense timeline. The dresses came as they were shown online. I was happy to find a variety of modest dresses on their website. THANK YOU Birdy Grey!

February 9, 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I have two kids getting married this summer and ordered both dresses from your site. The first one has already arrived - I love it, so I ordered the second!

February 2, 2026
Rated 5 out of 5 stars

The customer service is top notch

The customer service is top notch! I had many questions and all were answered, dealt with 2 different team members and they were truly helpful, made my shopping experience super easy!

February 5, 2026

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