Size was perfect and true to size as I had previously ordered a 17 which was more like a 15 due to acquiring an old man’s chicken neck 🤦🏻♂️ sent out speedily and GREAT SERVICE Thanks Guys
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Quickly delivered and I like the leg length as I always wear Bermuda socks for golf in shorts and am a 34 inch inside leg.
Ordered three pairs of trousers, delivery swift with no complaints. However, trying to return an item is problematic. Phone no provided is not answered. No email address despite return policy sayi... See more
Company replied
Birtchnells have supplied my company with branded work-wear for many years now. The quality and service delivery are excellent and i would highly recommend them. They have also sold me suits, shirts... See more
Company details
Written by the company
Birtchnells was established in 1938 trading on the high street in Berkhamsted and soon after in Princes Risborough, with 84 years trading on the hight street Birtchnells is now trading online. Birtchnells have put together the best quality menswear from the UK and Europe, delivered directly to your door. Our emphasis is on quality, and we are very proud of the range of products we can offer. All our products are personally vetted by us, so that we can be sure of offering our discerning customers the best possible products and services, at great Internet prices. We offer FREE DELIVERY on ALL UK (including the Channel Islands) orders valued at £75 or more. FREE RETURNS on non sale items.
Contact info
2 Moss Road, WD25 0EN, Watford, United Kingdom
- 01923 442956
- sales@birtchnells.co.uk
- birtchnells.co.uk
4.3
Excellent
170 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Highly efficient service
Highly efficient, with excellent and responsive customer service. Recommended!
May 22, 2023
Refund
Unfortunately, there was an IT glitch leading to a communication problem when I was trying to organise a refund. This caused a degree of anxiety however, once the systems were up and running all was well & the refund made promptly. I would use Birtchnells again!
May 14, 2023
Excellent product, prompt delivery
Excellent quality product, difficult to source elsewhere, delivered promptly.
March 27, 2023
Great service and garments as always…
Great service and garments as always Tony. Truly sorry to hear of your passing. Rest in Peace. Love Ben and family.
March 8, 2023
Efficient communications and very swift…
Efficient communications and very swift delivery
March 8, 2023
Brilliant all round.
Perfect! Very good service at a very good price. Fits perfectly. Now awaiting future birthday in April to use it properly!
March 23, 2023
Delivered on time
February 21, 2023
I ordered a couple of polo tops
I ordered a couple of polo tops, the ordering process was easy and straight forward, and the delivery was quick. The quality of the tops were first class, I've used Birtchnells before and would definitely use them again.
Pete.
January 24, 2023
This was my first ever order and it…
This was my first ever order and it won't be my last.
December 31, 2022
Great quality clothing at good prices
Great quality clothing at good prices, with excellent communication and quick reply to queries.
January 1, 2023
Superb service
Superb service, including a small alteration, and very speedy. Thank you
December 28, 2022
Lambs wool jumper made in Italy. The jumper fitted perfectly and now I'm…
The jumper fitted perfectly and now I'm on the mailing list I will buy more stuff from them.
January 2, 2023
Tony was very helpful I needed to…
Tony was very helpful I needed to return a pair of trousers for a alternative size he emailed me a free returns label and also as they didn't have the correct length offered a free alterations service the trousers arrived yesterday perfect fit carnt recommend them enough thankyou
December 7, 2022
Hassle-free shopping experience
The website was very easy to use. The order came very promptly and well packaged. And the item is also of very good quality. Highly recommended.
November 6, 2022
Competitive quality shirt
October 7, 2022
No problems
Ordered and item delivered - no problems, very straightforward transaction. Who could ask for more?
October 7, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.