Biscuit Boutique Reviews 

PLEASE DONT PURCHASE FROM THIS COMPANY AS YOUR ORDER WILL NOT ARRIVE THEYVE TAKEN THE WEBSITE DOWN ALONG WITH CUSTOMERS MONEY

As lots of customers who have left reviews I've also been scammed! To my surprise I'm receiving emails from them saying order/purchase items.... what a absolute scam they are still trying to steal money from people!

Looks like they've gone bust and they haven't let cutoners know. I purchased sucessfully from Christmas 2024 so decided to treat 8 family and friends Christmas 2025. Not a cheap order. Expected delivery end November 2025. Sent email December, response was generic email apology and comment that they'd experienced difficulties but if they couldn't send order before Christmas would send comparable item after. They were going to honour orders. Email sent January no response. 12th February 2026 email bounced back address not valid. Really dissapointed.

Ordered biscuits on 2 September 2026 for delivery on 16 December 2025. Received generic email on 5 December 2025 stating they were having production problems and replied that I wanted a refund if goods not supplied. To date, no goods received, no reply to my email, telephone number relates to AXA Health and no refund. They are still trading as yesterday received an email giving me £5 off. NO STAR REVIEW AND DO NOT USE.

I ordered some biscuits as a Christmas present in October 2025, they never arrived and despite several emails, no response and no refund.

Do NOT order from this company, I see that they are still advertising, this should not be allowed

Truly terrible. Took our money, never delivered the product, impossible to contact, failed to respond to emails and messages.
No contact, no apology, no refund.
DO NOT USE

Ordered an item from this company in October as a Christmas gift. I later received an email explaining that they were experiencing major production issues and that there was a strong likelihood my order would not be fulfilled. I requested a refund but have heard nothing since.
I’m sympathetic towards a business facing difficulties outside of its control, but communication is key, and it has been sadly lacking in this instance. I have written to them again today to request a refund once more. I will update here in the future if anything changes.

Pre-ordered items to arrive late November as Christmas cards. They did not arrive and none of my messages have been answered.
Do not waste your money on this company. They have taken mine and have not provided a service. I would describe this as theft.

Ordered in August, for a Christmas delivery. Disappointed

Unfortunately, the system doesn't allow zero scores. I ordered in August for September delivery. Nothing arrived. I emailed them, contacted them on their contact form and discovered that the published phone number is for AXA Health. Luckily, my bank refunded me my £42 but said that should BB dispute that the biscuits hadn't been delivered then the bank would have to repay them. No response from BB to me. However recently I read that BB are now starting to claim that orders were received by customers, despite no evidence of delivery. Incensed that orders are not being honoured and discounts offered daily to suck in more people and to gather in more money, I set up a Facebook group to share experiences. People work hard for their money.
Company House shows financial difficulties going back a couple of years. One director left. There appeared to be difficulties paying suppliers according to a set of accounts seen on Company House. If suppliers aren't paid suppliers won't supply. No supplies of ingredients or packaging means no products to sell. Yet special offers and incentives to order keep appearing. The current owner's wife has set up a sister company called Canele Haus selling cakes. There are issues reported by customers relating to non delivery too. One customer said he received his biscuits but they were undercooked. BB have recently stated that due to operational difficulties they have had to dispense with most of their employees and are baking biscuits in a kitchen. Other reasons given include baking with a broken arm and delivery issues. Action Fraud have been approached. See the Facebook group Biscuit Boutique and Canele Haus complaints. See advice there and keep us updated with your progress. And finally, please spread the word to prevent more people being scammed.

Scam Company. Products not delivered from sister company Canele Haus or this one. Looks like the company accounts are overdue and the (assumably) married couple who own both companies have just taken all the money and disappeared.

Biscuits not arrived and zero response from several emails to customer services

It seems I am also one of many got no deliveries. I v ordered 5 Christmas biscuits few months ago and it never arrived. Customer service doesn't respond. I will be contacting my credit card company.

Didn’t receive my order, not happy!!! No communication whatsoever!!

I ordered Biscuits on 17th Oct, earliest delivery was for 14th Nov costing £23.40, you would think that would be enough time for the delivery to arrive but still nothing, it is now 1st Dec, I have sent three emails & still no reply, I’m sure this could be seen as theft if someone is taking your money but you are not receiving something in return…
Very unhappy customer

I ordered. Delivery for xmas and was told it would be delivered on 14/11 AND TODAY 23/11 it has not arrived, have tried emailing and telephoning today but no response I am not a happy customer

Like other people I have ordered from this company before with no problems, this time my order did not turn up. I have emailed them twice with no reply. I have gone to my credit card company who have refunded my money. I will not be ordering from this company again.

I have used BB quite a bit for birthdays and Christmas over the last few years with no problems. However, this summer I placed a few different orders. Three of four arrived (Jun/Jul) but the final one due for delivery for a 60th birthday in mid-Sep did not appear. I emailed them but no response. Emailed again today and the message bounced back. Very poor customer service and comms. You can't order from the site but it's still there with no statement on the status of the company or any apologies. Seriously unprofessional.

I placed quite a large order two months ago, I've not received it and I've sent two emails asking where my order is with no reply. I don't know what on earth is going on with this company as I'm a regular customer and I've not had issues with them in the past, but the company is obviously in trouble as I see other customers are having the same issues as me. Needless to say, I won't be ordering from them ever again!

One star is too high a rating for this band of SCAMMERS and CRIMINALS. I have reported them to Trading Standards.
They take your money and never deliver anything at all.
DO NOT BUY FROM THEM.