Biscuit Boutique Reviews 

Like many others, I ordered biscuits for Xmas presents and no sign of them yet. I had previously used them and the biscuits were wonderful (although delivery was 3 weeks late and little customer services). A pity.

Ordered previously and excellent product so ordered again and paid as Christmas presents. The first order is now passed its delivery date and no response from company! Really disappointed, especially as gifts, paid and no response.

So where are the biscuits I ordered in August for deliver on 11 November!!!!! How do I contact this bunch of charlatans. They do not answer emails and what phone numbers you can find are message only or don't even ring. I want my £148 back and if I have to I will go to court!!!!!

Placed order over £100 worth. Not delivered and zero communication at all from this company. Fuming.

Biscuit delivery never arrived, no dispatch notification and no customer service following multiple emails and attempted phone call which would not connect. And no refund! Worried for my Christmas order.

For a company that I have happily given my money to in the past, the contrast to now is absolutely unbelievable. My orders haven't been sent and all correspondence has been ignored. No refunds issued. They updated their email subscriptions to make us all aware they are moving on from the company and good riddance!! You are such a disgrace, taking people's hard earned money and offering nothing in return. Absolute cowboys!

Don’t bother ordering anything from Biscuit Boutique. Their customer service is useless, they don’t respond to any emails. My order has not been delivered despite them taking my money.
I can’t comment on their products as my order was not delivered.
I’ve asked for a refund, but won’t be holding my breath.
My advice, be careful where you spend your money, I would not recommend spending it at Biscuit Boutique they will leave you disappointed and poorer.

Like many people my biscuits have not arrived. Absolutely nobody to contact.

I’ve used these guys for years for presents for a few friends of mine and never had any complaints. This year I placed an order on the 12th of August for delivery on the 2nd of September. As so many others here are saying too, it was not delivered. I’ve contacted them four times via email or their own contact form and have had no response. I had to eventually instigate a charge back on my credit card. Unfortunately I had already purchased a pre-order for Christmas but have found I can’t cancel it because there’s no option to cancel the order either via their website nor the Shop app. So I guess I’ll have to go through the same rigmarole in December when it inevitably doesn’t arrive. Shocking service from a formerly good company.

I don’t know why AI is still saying this company is bona fide. It was a good company but is no longer judging by recent reviews and my own experience of failed delivery and zero customer support. I’ve applied for a refund from my credit card. Wish I’d read the recent reviews.

They seem to have stopped trading..I've had orders not turn up and all requests for help not answered and recent email chasers have all bounced back over the last few weeks.....avoid

I placed an order on the 7t August to be delivered on the 16th September. Not only didn't receive the order but after sending several emails, they never answered to me. Not even refunded. DON'T BUY !!!!!

If I could give them minus stars I would!
Don't touch this company. They took my money on 11th Sept for an order to be delivered on 20th Sept. Still hasn't arrived. Have sent several emails of complaint but no reply.
They also have the cheek to send me several marketing emails of other products they would like me to order.
Unbelievable !!!

I had a great experience with them beforeso I wasn't expecting to have a bad one this time. I ordered a gift for my friend set last 04/05/2025 to be delivered on 13/09/2025 but it was never delivered. I've sent them multiple emails but only auto-replies. I know they're busy but they should have someone on their customer service line who should be able to reach back and answer the concerns of their customers.

Do not use this company .
I did not receive the biscuits and raised 5 complaints - 4 weeks no response . I like many customers here had to get a refund via the bank .
I also tried using the phone number and it’s Axa health insurance .
This company feels like it’s heading to bankruptcy- the reputation and commitment to customer services near zero

Still no refund. This company has been reported to trading standards.

DO NOT USE THIS COMPANY!!!
I placed an order mid August and was told delivery would be on 2nd September. Sent them an email on 8th September asking if the order had been sent out. They replied saying it had been delayed as they were waiting for packaging and it would be sent out in the next few days. The order has still not arrived and no communication from them since even though I have sent countless emails.

I ordered a birthday present in May for August, so 3 months ahead of time. It did not arrive and they did not contact me or reply to my emails asking what was happening and left me without a birthday present. They finally emailed on 22 August saying there was a machine problem and did I want to upgrade my order, have a store credit or a refund. I asked for a refund as my trust had gone, despite previous good experiences with this company. I have chased them a few times as they have still not refunded me. I will now have to claim the money back from my credit card company. They have had my money since May and are ignoring all attempts to contact them now. It’s such a shame as if they had handled this properly I would have bought from them again.

I placed an order in August for early September delivery. Delivery date came and went and having sent numerous emails to the company, I’ve heard nothing back. No communication, no order and no refund received. I ended up contacting my bank who have refunded the amount. Shocking customer service, I have previously used this company without issue so no idea what has changed but I definitely won’t be using them again and would recommend others to not waste their time and money. Would have given zero stars if I could.

My order said it would take a few days. Paid four pounds for delivery and the biscuits did not turn up. Almost three weeks now.
I have sent five emails with no reply other than my first email saying they had received my email. I’ve also sent a message on their website, no reply, very disappointing.