Biscuit Boutique Reviews 

Easy website to use clear images. The deliveries are superb. Makes a perfect gift.

I cannot stress enough that you should not buy from Biscuit Boutique. I, too, ordered birthday biscuits to be delivered to a friend who lives on the Isle of Wight. On the day they should have been delivered I received an email to say there had been technical difficulties and production was temporarily put on hold. The good news, apparently, was that they were up and running and that whilst a 2-3 day delay may occur the team was working hard to process and deliver orders. The biscuits should have been delivered on 26 June and a week later I am none the wiser. Numerous emails have been ignored and my friends birthday has come and gone. I have had to apologise to her, spoil what was supposed to be a surprise and she is left without a gift. The worst thing is that I have no idea what is going on. Customer service is non existent. A £5.00 voucher off another purchase is no compensation for missing a birthday. Why would I want to buy anything else? They have my money, taken at the point of order, and I have no goods. I WILL NEVER USE AGAIN. If it was possible I wouldn't have given any stars.

Update: On 7th July I finally received a response to my numerous emails apologising for the system error and confirming that as my order was time sensitive it had been cancelled and a refund would be made. No refund though! I emailed again on 14th July to ask when the refund would be made but apart from the automatic acknowledgement of receipt I have not heard another word and still do not have my money back on 17th July. It is compounding an already dreadful experience.
Update: After numerous emails I finally received a refund on 1st August.

Never placed an order before but unlikely to again. Placed an order for birthday biscuits to be delivered on the 3rd (today). An email said they would be dispatched 1 day before delivery day. Instead they have been dispatched at 14:00 on the day of delivery meaning they will not arrive on the delivery date.

I ordered on 8 June for delivery on 25 June - over 2 weeks in advance, for a friend's birthday. My order was acknowledged and my money taken. By 24 June, I hadn't heard anything, so I emailed to check if my order had been despatched - no reply. On the day delivery was due, the 25th, I emailed again. I was told there had been unexpected technical issues, and my order would be despatched in 2-3 days. I explained that this was of no use to me, as my friend's birthday was that day. I also asked why customers weren't told about the issues. I requested a full refund. I then received an email saying my order was on its way, with tracking details. My email had clearly been ignored. I requested a full refund again, and that email was also ignored. I haven't seen the product as it went to my friend, but I don't hold out high hopes based on the reviews on here. I certainly wouldn't order from BB again.

Disappointed and Misled Not Worth the Hype
I ordered from Biscuit Boutique expecting something elegant and special, based on the beautiful photos on their website. What I received looked nothing like what was advertised it felt like a poor-quality, leftover remnant thrown in a box. Presentation was messy and the product didn’t match the standard I paid for.

For the price point, this felt completely unacceptable. I contacted the company with photos but didn’t receive any communication or resolution. I wouldn’t recommend ordering from here unless they seriously improve both quality control and customer service.

I ordered a gift, to arrive at my parent's house the day before Father's Day.

Not only did the delivery date change, but the delivery address got reverted back to mine. Unfortunately, I did not realise this until after the 2 hours to change delivery details had passed.

The incorrect delivery date (a week after what I had picked) came and went, and no delivery, and no communication from Biscuit Boutique. When I did email, it took a few days to receive a response, and they claimed that there was an unexpected fault that put production on hold.

I can appreciate that things like this do happen, but an email to update me, would have been appreciated. They also offered a £5 voucher, which is valid for 30 days which I won't be using as all of their products are above this price, and I have doubts that they can actually deliver on time, so it doesn't really feel like a good will gesture.

Will be avoiding in the future.

Honestly so disappointed with this company.

I placed an order on the 12th of June for delivery 2 days later and I paid £4.50 for this. They changed the delivery date to the 21st of June. I emailed them to amend this back to which I received an email 3 days later with no apology or anything for this instead of just offering to amend my delivery… after I asked for it to be delivered 3 days prior.

You can’t contact them by phone or Facebook only email to which they don’t respond too until 3 days later and then you email back and 3 days later it goes round in circles.

I ordered on the 12th of June and it’s now the 23rd and I have no idea where my order is.

It just isn’t good enough!!

Ordered 2 items on 25 May for delivery on 18 June and 20 June so in plenty of time. I had an email to say first order has been despatched on 17 June. Since then the tracking on Royal Mail says 'Expecting item from Sender" and it's now 21 June! Still nothing has arrived. Second order, I received 'confirmation of order' email but nothing since. I've emailed several times but no reply whatsoever but money has been taken out. I've now missed 2 birthdays. Very annoyed and disappointed. I've used them once before and it arrived on time. I want to have a complete refund and won't be using this company again. I keep getting emails with offers but they cannot complete the orders they have! Also the Live Chat they mention says 'click on Icon in righthand corner' but there is no icon.

Dissatisfied with purchase. Contacted them 6 weeks ago and received no response. Won’t buy their products ever again.

I ordered the bonbons and the stroopwafels for my sister's 80th birthday today. They have arrived today and she is over the moon with them, she said they were beautifully wrapped and she had just tried a stroopwafel which was delicious.

Ordered a few lots of biscuits and cards for Eid, spending close to £100 which is a reasonable amount. Delivered the day after Eid which was an huge disappointment as they were now useless to me, and not that impressive. I emailed the customer service team and had zero response from them. I would not recommend and will most definitely not be ordering from them again. Overpriced and product not that great. There are competitors on the market that are better priced which I will try next time.

Straight up, I used the wrong postcode for my 2nd order of biscuits. My 1st order was fantastic but my problem is the total lack of communication by BB. I sent 3 emails to find out what will happen after Royal Mail sent my biscuits back to BB & got no reply. I was not expecting my money back - it was my initial error) but a voucher off my next order would have made me much happier & likely to order again & take more care. I went on Facebook & sent a message - the messages aren't monitored. I rang the number Goggle had for BB - it wasn't BB. The website said there was a chat button monitored 24 / 7 - it wasn't there. I had to order more biscuits as they were a special birthday present for my son but I will not be ordering anymore. They have taken my money & have not done me the courtesy of answering me when I reached out to them. This is the only way I might be able to get in touch with them. If they don't come back to me via Trustpilot, that tells you all you need to know about customer service or the lack of it. To add insult to injury, they keep sending me emails to buy more & to get a gift for writing review Lost order was #461, my replacement order was #5149. I have filed in their survey - let's see if they come back to me...
Edit - Someone from BB, Sophia, emailed me on Mon to ask about the emails I had sent them. I sent her the emails within a few hours. I have sent her more emails to ask wat is happening but it is now Thurs (10pm) & I haven't heard anything else from her... I haven't unsubscribed so would see her email if she sent one but I have a marketing email from them virtually every day. My son enjoyed the biscuits so I'm not complaining about them just the lack of communication & customer care. I have never been ignored by a company like this...
Edit 2 - I have left it over a month & they have never came back to me at all after Sophia's one & only email to me so that was just a sop to customer service. As a customer (who has now made 3 orders with them in 3 months) I obviously do not matter to them at all. Some kind of acknowledgement that they could do better would help. I shall instead go back to Little Cake Co for yummy birthday cupcakes & good customer service.

I ordered biscuits to be sent to family of a deceased relative and proceeded to use ApplePay. All details submitted including correct address - as I got to the end Shop took over and I saw no problem with that so proceeded. At the point I submitted I noticed the name and address was the last time I used biscuit boutique which was incorrect. I looked for the email but no confirmation til some time later in my junk folder. Order confirmed on 1.06.25 11:45 by BB, I emailed the recommended email for BB at11:46 and 11:50, and again 16:04. I emailed again on the 2.06.25 at 15:57 - I received generic email acknowledging my email. 03.06.25 email from BB saying it’s on its way and couldn’t change it, I emailed that day advising disappointment. Requested delivery date as 4.06.25 but did not arrive until 5.06.25 late in the day. I emailed again asking for complaints department and still no response - I even tried the chat function twice but no reply. I have used BB before and have recommended to others but am bitterly disappointed in the lack of engagement and because they advise high volume of orders we are made to feel guilty in complaining! Still no email 5 days later other than at least daily generic offers!

I bought this edible card, tea and gift bag for my cousin and she was very impressed , delivered on time and excellent communication, email updates and item was amazing . Value for money, would definitely use again

I used the company's scheduled day delivery because their items are perishable and the order was a birthday gift. However, the order didn't ship until the day after it was scheduled to arrive and didn't arrive for another 3 days. Biscuit Boutique said delivery delays happened and suggested it was my fault for scheduling the delivery close to a birthday. I demanded a refund, but instead I got offered a 50% off code for my next order and I haven't heard anything since. I urge everyone to think long and hard before placing an order with Biscuit Boutique. I won't be using them again.

My order was for a birthday gift which never arrived and it’s now nine days later and Royal Mail are still unable to track it. It’s very difficult to get a response from customer service, the responses I have got are sadly lacking - they finally offered me a credit towards a future purchase or they would be willing to send a replacement. A replacement is no use as the birthday has long passed and I don’t want a credit as I don’t wish to order from this company again due to their bad customer service contact. I have checked the legality of a refund and under the Consumer Contracts Regulations, the responsibility for ensuring delivery rests with the retailer, therefore the consumer is entitled to a full refund. I will now have to contact my bank. Unfortunately I don’t feel I can recommend this company.

Really disappointed ... placed my order on 11th May for delivery on the 23rd May ... for my Great-Aunt's birthday on the 25th. I received no notification that the item had been despatched/delivered so, after unsuccessfully trying to find a telephone number, I emailed to query whether my order had been sent. I received no response but on the 27th (4 days after the original delivery date) received one of the standard "your item has been despatched" emails ... yet still I received no notification from the courier that they have received the item for delivery and so I emailed again on the 28th and here we are today, the 29th, and I have received no response to my first email, no response to my 2nd email and still no notification from the courier. My Great-Aunt is in her 90's and lives in a care home. She has no children and very little family now that her brothers and sisters have all died ... she wants for very little and so the most important thing I can do is make sure she has her little gift in time for her birthday and so feel so sad that she has been let down (luckily I sent her a beautiful card, which she did have for her birthday). I have used this company a good number of times and never had a problem ... I guess it's fair to say that if you really want something to arrive on time then you can't rely on them ... if you don't care either way, when the biscuits will arrive, then yes, carry on as the product itself is great. Thanks Biscuit Boutique ... simply refusing to respond is a fair reflection of the extent of your customer service!!!

I placed an order on the 17th of May, and paid for it to be delivered on the 23rd of May. Item still hadn’t been dispatched! I’ve emailed them twice, and I’ve yet to have any response? This’s the second time they’ve failed to deliver on time. Why offer a scheduled delivery date, if you can’t adhere to it.? Definitely won’t be using them again…

I have missed 3 birthdays with my last 3 orders from this company. Complained 3 times without response. This time, I requested a refund as the order had not been dispatched but instead they sent me a “we’re making your order” email 2 days after the birthday and 4 days after the scheduled delivery date. I’ve had an order arrive over a week early, but 2 have been late. I don’t understand why this company offers a date scheduling service or birthday products if they can’t dispatch them to arrive anywhere near the scheduled date. Unfortunately I cannot recommend this company.