Used to be a lot better rewards. Has changed again not for the better .. knew what you were getting and build up of rewards. In last week the app has frozen every day .. seems to be not as reliable as... See more
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I’ve had the biscuit app a number of years, initially I thought it was great and the rewards were easy to reach, the app itself is useful to see how far you have walked with your dog. Last year it c... See more
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When I first got this app it was wonderful! You were rewarded 50 points a day for your walks. Then without warning it went down to 10! It now requests a walk AND subscription to receive 50 points.
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Unfortunately after using the app for a number of years I will be uninstalling the app. Removing the gift vouchers has removed any incentive to use it. It’s just not worth the hassle any longer. That... See more
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Company details
About Biscuit Pet Care
Written by the company
Biscuit is the pet care app that rewards you for helping your dog thrive.
Track your walks, build your Care Score, complete Quests, enter exciting competitions and earn Biscuits, as you make every step count. Unlock Treat Mode to enjoy everyday perks like tastecard dining out, Coffee Club and double competition entries.
From healthier routines to little rewards along the way, Biscuit helps you care for your dog with confidence while making every walk a little more rewarding.
Download the Biscuit app
Contact info
Cromwell Road, SW7 4AF, London, United Kingdom
- support@biscuitpetcare.com
- biscuitpetcare.com
3.2
Average
2K reviews
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Replied to 98% of negative reviews
Typically replies within 1 week
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Reply from Biscuit Pet Care
Hi Yvonne
Thank you so much for taking the time to leave us a 5-star review!
We’re thrilled to hear that Biscuit has made a positive impact on your pet care routine. Knowing we’ve added a bit of joy and ease to your daily life is exactly why we do what we do. Your feedback truly means the world to us. It inspires us to keep sniffing out ways to make Biscuit even better for you and your furry friend.
If there’s anything you’d love to see or suggest, drop us a line at support@biscuitpetcare.com—we’d be all ears! Here’s to many more rewarding moments with your four-legged companion.
Many thanks,
The Biscuit Team
It’s a good way to keep track of your…
It’s a good way to keep track of your dogs walking with rewards aswell
November 2, 2025
Reply from Biscuit Pet Care
Hello Marion
Wow! Your fantastic 5-star review has us wagging our tails in excitement! Knowing that Biscuit has become a helpful sidekick on your pet care journey fills us with joy. Our mission is to make every step count for you and your furry friend, and it’s heartwarming to know we’re hitting the mark.
Your glowing feedback keeps us motivated to add even more wag-worthy features and surprises to Biscuit. If you have any pawsome ideas or suggestions, we’d love to hear them! Feel free to email us at support@biscuitpetcare.com anytime.
Thank you for being part of the Biscuit family. Here’s to even more adventures with your best mate!
Warmest regards,
The Biscuit Team
Great help as always
At first I had a little trouble using the site as I couldn’t get it to work, but the biscuit team have been so helpful in my troubles with the internet.
I actually think it was my fault it wasn’t working but there help was fantastic so thank you
October 16, 2025
Reply from Biscuit Pet Care
Hi Dan
We’re over the moon about your 5-star review—thank you!
It’s such a delight to hear about your positive experience with Biscuit. Your kind words are the ultimate treat for our team! At Biscuit, we believe that every walk, treat, and little win matters. We’re so glad we’ve been able to make your journey with your furry friend even more special.
If there’s anything you’d like to see more of, please don’t hesitate to share your ideas at support@biscuitpetcare.com. We’re always listening and love hearing from you! Thanks again for your kind words and for being part of the Biscuit journey.
With gratitude,
The Biscuit Team
Really enjoying this app it’s increased…
Really enjoying this app it’s increased mine and my dogs fitness and I’ve just earned my first voucher.
October 21, 2025
Reply from Biscuit Pet Care
Hi Gemma
We’re over the moon about your 5-star review—thank you!
It’s such a delight to hear about your positive experience with Biscuit. Your kind words are the ultimate treat for our team! At Biscuit, we believe that every walk, treat, and little win matters. We’re so glad we’ve been able to make your journey with your furry friend even more special.
If there’s anything you’d like to see more of, please don’t hesitate to share your ideas at support@biscuitpetcare.com. We’re always listening and love hearing from you! Thanks again for your kind words and for being part of the Biscuit journey.
With gratitude,
The Biscuit Team
Great app though a few adverts which…
Great app though a few adverts which can be annoying but getting points while walking the dog is great fun
February 21, 2025
Reply from Biscuit Pet Care
Hi Stacey
Thank you so much for taking the time to leave us a 5-star review!
We’re thrilled to hear that Biscuit has made a positive impact on your pet care routine. Knowing we’ve added a bit of joy and ease to your daily life is exactly why we do what we do. Your feedback truly means the world to us. It inspires us to keep sniffing out ways to make Biscuit even better for you and your furry friend.
If there’s anything you’d love to see or suggest, drop us a line at support@biscuitpetcare.com—we’d be all ears! Here’s to many more rewarding moments with your four-legged companion.
Many thanks,
The Biscuit Team
Spoilt it now
Used to be really good and could get vouchers regularly but now takes ages to get enough points, shame
October 8, 2025
Unprompted review
Reply from Biscuit Pet Care
Hi Jane,
Thank you for taking the time to share your feedback. We completely understand how you feel. It can take a little longer to build up points now. The previous system simply was not sustainable, and these updates were needed to keep Biscuit going strong for the long run .
We are still here to make every walk worthwhile, and we will keep adding features and rewards that make caring for your dog fun and rewarding. Your feedback really helps us improve, so thank you for sharing.
Warm regards,
The Biscuit Team
Reply from Biscuit Pet Care
Hi Eileen,
Thanks for sharing your thoughts. Just to let you know, if you have Biscuit Plus, you will not see any adverts in the app, it is a completely ad-free experience. The free version still includes ads to help keep Biscuit running for everyone, but Plus removes them and unlocks higher biscuit earn rates and extra perks for you and your dog.
If you would like to find out more about Biscuit Plus, you can check your app store for details on upgrading.
Wishing you many more rewarding walks ahead,
The Biscuit Team
Easy to navigate
Easy to navigate, fun to use , lots of ways to earn biscuits for goodies .
Emailed and responded quickly- thanks
October 3, 2025
Getting rewards for walking your dog…
Getting rewards for walking your dog and also this app encourages you to walk more
January 27, 2025
Worth the upgrade!
Been using the Biscuit App for over a year now and love the fact I’m being rewarded for something I’d be doing anyway… walking my chocolate lab!
I was a bit disappointed when they announced a subscription service as it meant that those using the free option would take a long time to build up rewards and have access to less options.
After using the free option for a couple of weeks I decided to upgrade and paid the annual fee upfront which was slightly less than paying the monthly fee. I can honestly say I’m happy I did, after 3 months I’ve already made more in rewards than the subscription amount so anything now is a bonus
The team are also very helpful if you have any issues which is great
August 11, 2025
Not worth it now
Use to be good but not worth the effort now. Shame was good to get people motivated, after ive used what rewards I've got at xmas I wont bother again unless something changes
September 22, 2025
Unprompted review
Reply from Biscuit Pet Care
Hi Izzy,
Thank you for sharing your thoughts. We’re really glad Biscuit helped keep you motivated, and we completely understand your feelings about the recent changes. The old version of Biscuit wasn’t sustainable long term, so moving to subscriptions was the only way we could keep improving and supporting the app.
We’re still committed to making every step count for you and your dog, and we’ll keep working to add more value to the experience. Your feedback means a lot, and we’ll take it on board as we continue to grow.
Warm regards,
The Biscuit Team
Was a great app until the charges
This was a great app which I used daily however they decided to make changes and started charging. Such a shame!
September 26, 2025
Unprompted review
Reply from Biscuit Pet Care
Hi Kaherine,
We really appreciate you leaving your feedback. We know it’s frustrating when something you use daily changes, and we didn’t make the decision to introduce subscriptions lightly. The old model simply wasn’t sustainable, and this change allows us to keep Biscuit running, growing, and adding new features.
You can still use Biscuit for free on the Basic plan, and if you choose Premium, you’ll unlock faster earn rates and extra features. Either way, we’re here to make your walks and rewards more enjoyable.
Thank you for being part of the Biscuit journey.
All the best,
The Biscuit Team
app glitchy doesnt work all the time
September 13, 2025
Reply from Biscuit Pet Care
Hi Debbie,
Thank you for sharing your feedback. We’re really sorry to hear that your experience hasn’t been as smooth as it should be.
We know how frustrating glitches can be when you just want to enjoy the app with your dog. Our team is actively working on improvements to make Biscuit more reliable and enjoyable. If you’re happy to share more details with us at support@biscuitpetcare.com, it would help us get to the bottom of things faster. We’re committed to making every step count for you and your pup.
Warm regards,
The Biscuit Team
This site was brilliant.
This site was brilliant.. sadly they made changes 🤷🏻♀️ so not as good as it once was ☹️
March 6, 2025
Reply from Biscuit Pet Care
Hi Lar,
Thank you for leaving us a review and for being part of the Biscuit journey. We’re happy to hear you found Biscuit brilliant before, and we’re really sorry to learn that recent changes haven’t felt like an improvement for you.
The updates were made to help us keep building more features for the long run, but we completely understand it can take a little time to adjust. Your feedback is invaluable, and we’ll keep working hard to make Biscuit even better. If there’s something specific you’d love to see return or improve, please share it with us at support@biscuitpetcare.com. We’d love to listen and learn.
Best regards,
The Biscuit Team
Signed up and paid for subscriptionr
Signed up and paid for subscription, pitpat isn't compatible on my Samsung Android mobile,
Need to track walk on my mobile then link it to my tablet at end of day ,don't get all
Points this way I'm basically getting same points before subscription
February 9, 2025
Reply from Biscuit Pet Care
Hi Michelle,
Thanks for taking the time to share your feedback. We’re really glad you were able to get your PitPat device included with your Biscuit Plus subscription, and we hope it helps make tracking your dog’s activity even more rewarding.
That said, we completely understand your frustration with compatibility. PitPat is a partner product and while we work closely with them, we don’t have control over how their app runs on different devices or what Apple and Google allow in their app stores.
We’ll keep doing our best to make sure your Biscuit experience runs smoothly, and your walks keep counting towards more rewards. If you’d like a hand with anything specific, just drop us a line at support@biscuitpetcare.com and we’ll be happy to help.
Warm regards,
The Biscuit Team 🐾
Good offers,
Good offers, easy to navigate app once you get used to it use it for my 2 dogs
August 14, 2025
Reply from Biscuit Pet Care
Hi Julie,
Thanks so much for your lovely feedback. We’re really glad to hear you’re enjoying the offers and finding the app easy to use with your two dogs. It’s brilliant to know Biscuit is helping make life with your pups a bit simpler and more rewarding.
Here’s to many more walks, rewards, and tail-wagging moments together.
Warm regards,
The Biscuit Team 🐾
Used Biscuit for years
Used Biscuit for years but it's got progressively worse.
Very slow to save walks and often the GPS tracking doesn't show the route which never used to be the case. Lots of quality of life features still missing like starting a walk without signal (it's no use anywhere slightly remote), or recognising excessive speed (accidentally recorded plenty of motorway 'walks').
The introduction of a paid Premium subscription gives 5x the number of biscuits earned but they reduced the free amount by 5x too, and plagued it with ads.
The app simply isn't good enough to hold it's own without earning regular rewards anymore.
Response Edit: GPS and mobile signal are independent systems. It is possible to record GPS location data to a device and then sync the data later. Apps exist with this, you can view your location on Google Maps without any signal, and my watch can track my route to upload later.
Earning at a 'slower pace' is an understatement. 240 days to get many of the £10 vouchers. Having the app on likely costs more in power than that.
I don't disagree that the old way was unsustainable. I understand it is used to entice users, but I stand by my point that the app isn't good enough to stand alone.
August 19, 2025
Unprompted review
Reply from Biscuit Pet Care
Hi Mark,
Thanks for sharing your thoughts. We really value long-time Biscuit users, and we want to clear up a couple of things you’ve raised.
On the walk's side, all apps that rely on GPS, not just Biscuit, need some level of signal to record routes. That’s the nature of how location tracking works, so what you’re seeing in remote areas isn’t unique to us. We’ve also made improvements to speed up saving walks and make tracking more reliable, even in lower-signal spots.
As for ads, Biscuit on the free plan is not “plagued” with them. You’ll only see one ad after a walk is completed, so the core experience stays focused on you and your dog.
On biscuits, you can absolutely keep using Biscuit for free. You’ll still earn rewards on the Basic plan, just at a slower pace. Premium unlocks the full earning potential, along with extra features and no ads. That change helps us keep building and improving while still offering a solid free option.
You mentioned the old way, but how sustainable would that really have been? If everything had stayed the same, how would the Biscuit app still be around today? Subscriptions mean we can keep growing and improving for the long run, while still keeping a free version available to everyone.
We know change can feel like a step back, but Biscuit’s aim hasn’t shifted: making every walk count and turning healthy habits into real rewards. We’ll keep improving the app so that time out with your dog feels rewarding in every way.
Warm regards,
The Biscuit Team 🐾
---------------
Hi again,
Thanks for coming back to us and expanding on your points. You’re absolutely right that GPS and mobile signal are different systems. Google Maps does let you see your location without a signal because it downloads and stores map tiles in advance. But recording and syncing full walks in fitness and tracking apps is a different challenge, since that data needs to be processed, stored, and matched securely in real-time. Some smartwatches handle this offline because they’re built as dedicated activity trackers, but phone-based apps like Biscuit rely on continuous processing and background services, which need connectivity to work smoothly.
On rewards, even on Basic, you’re still earning for every walk, and with Biscuit Plus (Premium) the value is far higher than the cost of a subscription. For the price of a coffee a month, you can earn back much more in vouchers simply by walking your dog, something you’re already doing .
You mentioned that the app isn’t good enough to stand alone. We’d really love to hear what would make it “good enough” in your eyes. From our perspective, Biscuit already offers a lot of unique value; there’s no other app that rewards you for walking your dog, building habits, and giving back at the same time.
We know not every feature hits the mark for everyone, but our aim is always to add more value, not less. Your input genuinely helps us shape what comes next, so thank you for challenging us on this.
Warm regards,
The Biscuit Team 🐾
great app, even better customer service
This app is amazing! It encourages you to take good care of your pet and offers loads of great rewards. I made a mistake and ordered the wrong vouchers, but customer service was understanding and able to refund me. Thanks to the app, we are going to be able to have one last family meal out and make a special memory with our dog before he passes. couldn't recommend enough.
August 13, 2025
Unprompted review
Reply from Biscuit Pet Care
Hi Evie,
Thank you so much for your wonderful review. We’re over the moon to hear how much you’re enjoying Biscuit, and even more delighted that our team could help when your voucher order went a bit sideways.
It means the world to know Biscuit is helping you create such a special memory with your dog. Moments like these are exactly why we do what we do, and your kind words have truly made our day.
Warmest wishes,
The Biscuit Team 🐾
was a nice app, not anymore
It was a nice app, and I recommend to my friends and family. Now we all stop using altogether. Your greed has made this app not fun anymore. You could have make the free route like it used to be and premium gets premium perks, instead, you cut down the perks of free route. That is definitely pushing away existing client, Marketing 101 you know right? Of course there will be some willing to pay premium but they will walk out one by one due to not really worth it in the long run.
August 2, 2025
Unprompted review
Reply from Biscuit Pet Care
Hi SL,
Thanks for sharing your thoughts with us. We completely understand that changes to something you have enjoyed for a long time can be frustrating, especially if it feels like you are getting less for free.
Biscuit still works brilliantly on the free plan; you can track walks, earn biscuits, and enjoy healthy habits with your dog. The difference is that Premium now gives you a 5x faster biscuit earn rate, no ads, extra perks, and more frequent rewards. Many of our community members find that the small monthly cost more than pays for itself, with some earning back their subscription in vouchers and still coming out ahead .
This decision has nothing to do with greed. No app can remain sustainable the way we were running it before, and introducing a Premium option allows us to keep Biscuit growing and improving, while continuing to add features and rewards that people love.
We have also made sure there are still plenty of ways to enjoy Biscuit without paying, and if your pet is insured with Waggel, Premium is completely free .
We will keep listening, improving, and making sure Biscuit brings real value, whether you are on Basic or Premium.
Warm regards,
The Biscuit Team 🐾
This was a really good app
This was a really good app. Until the owner got greedy. Now it’s a paid app which does not work as well. It’s just not worth it. It was all about the dogs health.
Now it’s just about advertising. I thought it was a good idea to take the waggle insurance out. Which I’m going to cancel as it’s just not worth it. And I shall be deleting the app…
July 17, 2025
Unprompted review
Reply from Biscuit Pet Care
Hi Richard,
Thanks for sharing how you’re feeling. We completely understand how frustrating it can be when something you’ve loved seems to change. But we want to be really honest with you, because it’s important.
This shift has absolutely nothing to do with greed. We started Biscuit with one goal, to make caring for your dog feel simple, joyful, and rewarding. But over time, we realised that the way we were doing things just couldn’t carry on. The cost of delivering a free service with meaningful features for every dog, every day, became unsustainable.
Introducing Premium helps us keep building and supporting features that genuinely improve your dog’s wellbeing, like health reminders, enhanced rewards, and richer activity insights. And the free version of Biscuit still offers loads of value: biscuit earning, walk tracking, and a space to care for your dog, all at no cost .
We’re still all about your dog’s health. That hasn’t changed. It never will. What we have done is make sure the Premium plan delivers extra tools and benefits that go further, while the Basic plan stays useful and accessible to everyone .
As for Waggel, if your policy is active and properly linked, your pet will get Premium automatically. If that’s not showing, we’d love to help you sort it out. Just reach out to us at support@biscuitpetcare.com so we can check things on our end.
We really hope you’ll give it another look. Because we’re still here, making every step count, for you and your dog.
Warm regards,
The Biscuit Team.
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