Biscuit Pet Care Reviews 2,225

I, the same as quite a few people on here recommended this app to other dog walkers...but no more. I have just sent an email to customer service to ask what had happened to the biscuits not believing that it could be a corporate decision! I will be using my vouchers and then deleting the app...just not worth the hassle any more...so sad!

Not worth it anymore since they introduced the subscription model where you have to pay to earn the same amount of ‘biscuits’ as you previously would have gotten for free each day after a walk. I’ll be surprised if people continue using it after this…

Used to be such a great app, earning 25 points a day and being able to convert them into vouchers was amazing, but now they have decided to start charging for 25 biscuits and you only get 5 for free which does not make the app worth it at all in my opinion. Also, the constant adds that appear now on the free version is pathetic. I will be cashing in my points and deleting the app because it is just not worth it at all anymore.

The new app subscription is terrible. I have two dogs and can only get points for the walks I do and not my partner as it is (we share the walking and you can't share the dogs across people in the household).

Getting occasional vouchers was fun and made getting the app out before walks worthwhile. But with the new free rate there is no point. With the paid option it doesn't make any sense. I'll just pay for the things I used vouchers for.

The introduction of a £3.99 monthly fee to receive the same benefits that were previously free is barking!!
Time to cash in and uninstall the Biscuit App.

Used to be such a good dog walking app,I used to get a £10 asda voucher maybe every 5 or 6 weeks with 2 dogs but now its going to cost £7.99 per month so I'm basically paying for my own voucher
Why not carry on giving 25 biscuits per dog on the free one, but give other incentives for those who want to pay per month

Used the points left in the account and deleted the account/app, it’s just a data mining and advertising app at this point unless you pay for it (and essentially pay for the vouchers). It was great, we would earn enough biscuits (points) for a £10 voucher roughly every 4-5 weeks with two dogs. To earn at the same rate now it would cost the same in subscription fees (£3.99 per dog), or to earn without paying would take 5x the time. It’s understandable for the developers/owners to want to generate more income but a sudden update to make it take 5x as long to earn the equivalent reward and be pushed adverts seems excessive. The new biscuits plus model is essentially buying your own vouchers and having an app without adverts to track dog walks unless you have specific insurance.

I've had the app for over a year and it used to be a great way of earning biscuits to convert to high street vouchers. I used to get 25 biscuits per day whilst walking my dogs but now they have changed it so you now have to pay £3.99 per dog per month for the same benefits or they have a free subscription but you can only earn 5 biscuits per day and you get bombarded with adverts! In my option it's now no longer worth the hassle so I shall be deleting the app once I've cashed out my last voucher.

245 walks to earn a ten pound Amazon voucher, ridiculous. Reinstate the 25 biscuits per walk for free or risk loosing all your customers. The app was good when free but I’m not paying to walk my dog for such a measly reward.

RIP BISCUT APP- NO LONGER WORTH THE PHONE BATTERY POWER!

What a shame!
Used to be a great little app, earning "biscuits" (tokens) for dog walks (essentially allowing the company to GPS track your walks and gather data-which I don't mind)
Used to get 25 "Biscuits" per walk, per day and a 50 Biscuit bonus at the end of the week. Get enough Biscuits and these were traded in for "Vouchers" for various retailers. Vouchers used to be around 800 Biscuits, but sadly increased 50% to around 1600, until i imagine the company received angry feedback from their customers and lowered them to around 1200. The company has now sold themselves out, making the free subscription not worth the bother. Customer on a not paid membership earn just 5 Biscuits a day, meaning it would take 240 days just to get a £10 retailer voucher! To gain what we used to get for free, you now have to pay a monthly subscription! Once I have used up my points I will be deleting my app as its not worth be using my phone battery power on!

Yes I totally agree with all the current complaints. I absolutely loved this app to record walks with my dog and save biscuit points, but the recent changes have made this pointless with no incentives—5 biscuits a day !! Ridiculous! It was bad enough when they removed the bonus 25 points after 3 consecutive walks, but this change has spoiled any value in this for me ... its such a shame the company has gotten greedy, and the advertising is so wearisome!

The developers have got too greedy. I understand that everybody wants to make money these days but at what cost? Is it seriously worth losing an awful lot of loyal customers
if it had been cheaper each month I’m sure a lot of people would have grumbled but paid it
If somebody has two dogs that is £8 a month, you are better off putting £8 in an envelope each month instead and spending it on whatever you want instead of the inflated voucher points.
Too many adverts on free one and the app still isnt working correctly , failing to record walks or distance some days

As so many have mentioned, the changes are beyond ridiculous. The ads after every activity and only 5 biscuits a day. It’d take 230 days to collect enough points for a voucher. Paid service doesn’t give enough incentive to consider paying for either as after a year your overall discount would amount to £20 a year. It’s not worth the effort. I get changes might be needed to make the app financially viable, but that’s where the ads come in. Paid subscription could have offered more to incentivise customers to upgrade, but reducing the free points to the point that one can claim one £10 voucher a year offers no value at all. I have some points accumulated so might use the app until I’ve got enough to get a voucher back but won’t be bothering after that.

Sold themselves out. Been using for years, but now only 5 points for a walk. will take me 230 walks for a coffee voucher! Got above themselves with a glitchy app too unreliable. Can't turn off ad preferences in settings, it auto turns them back on, which must be illegal! Will be deleting and making sure my data is deleted too. Feel this app cannot be trusted anymore, a money grabbing dodgy feel to it. Bad move will be the end of it. Shame

Been using the app for about 4 months. It kept the dog walks interesting and a small incentive of gift vouchers made it worthwhile.
Along comes Biscuit plus with 5 times the the biscuits for £3.99 per month. What it means in reality is 5 times less biscuits if you don’t pay!
Now, really not worth the effort, I’m out!

Have used this app for years but certainly won’t be paying £3.99 a month to continue. It just doesn’t add up financially. Whilst I’ve enjoyed getting the vouchers it started taking so long to earn them as they kept hiking up the amount of biscuits required. I’d rather pay Tesco/Amazon etc full price in the first place. Whilst I fully understand they need to make it work financially alienating the people who have been loyal to you for years is a guaranteed fast track to failure.

App updated on 12th May 2025 to a freemium model, to earn the same points you used to get before that date you now have to pay a premium each month.

For example, M&S voucher would cost 1165 biscuit points. When you were getting 75 a week plus bonuses it wasn't that bad. Now you can get 15 a week as you're capped to a 3 day streak. 5 times as long.

Pet insurance discount / free membership only applies if you have your insurance via their partner Waggel.

Basically just a data miner harvesting data on your beloved pets and your walking habits now.

I used to love this app, but the latest update has been a major letdown. The reduction of biscuits from 25 to just 5 is the last straw for me. As a loyal user of several years, I’ve already watched the biscuit count drop from 50 to 25, seen the removal of the 3-day bonus, and endured the addition of ads. Now, we’re expected to pay £3.99 a month just to keep the 25 biscuits we once had for free.

During a cost-of-living crisis, this feels like a tone-deaf move driven by greed. A better approach would have been to reward loyal users by keeping their biscuit count intact while incentivising subscriptions with additional benefits. Sadly, I’m deleting the app and requesting my data be removed.

Was really good, have used for two years. First the number of points from around 800 to 1200 went up you need for decent rewards. Now they have got greedy and are charging £3.99 a month for the same service you have had free for years. Now you only get 5 biscuits a day on the free plan, as oppose to the regular 25 a day. It would take months (242 days) now to get to 1210 biscuits just for £10 asda voucher. So app has been deleted

They changed the point system, and now you only get 5 points for one walk — unless you pay for the Plus version to get the old system back. That’s just awful.. Very disappointing