Bishop Plumbing and Heating  Reviews 

277
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional service, noting that the team is prompt, highly knowledgeable, and extremely polite when handling urgent boiler installations and routine maintenance. Many people also appreciate the clear explanations provided regarding available options, ensuring complete transparency and confidence in the work being carried out. Some reviewers were happy with the ability to rely on the business for repeat visits, smoothly scheduling annual services and additional home improvement projects. Consumers consistently mention that the overall pricing remains fair and competitive, making it very easy to recommend these services to family and friends.

What people talk about most

Service

Users describe complete satisfaction with the service, highlighting professional, timely, and well-priced... See more

Staff

Reviewers highlight positive aspects of staff, describing them as extremely helpful, knowledgeable, and... See more

Price

Clients share positive opinions on price, consistently highlighting reasonable and fair rates for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed a number of quotes to replace our central heating boiler quickly (declared unsafe). Bishop provided a good price and lead time and explained in detail how they would carry out the work whi... See more

Rated 5 out of 5 stars

Paul and his whole team were amazing! It was a simple process for us from start to finish. Thanks to great communication from the team Not so easy for Paul, as in the current situation with the... See more

Rated 5 out of 5 stars

From start to finish Bishop Plumbing & Heating provided a competitive, professional and friendlky service. Our CH boiler was declared unsafe leaving us without hot water and warmth. Paul reacted quic... See more

Company replied

Rated 5 out of 5 stars

Amazing company, had them out a few times from having a new boiler, they service our boiler yearly with no issues and just fixed my toilet. Took a while but that's because I had a system that wasn't e... See more


Company details

  1. Heating Contractor
  2. Plumber

Written by the company

As an accredited Heating company, Bishop Plumbing & Heating specialise in a variety of plumbing services as well as boiler repairs and installations. With over 30 years of experience, Bishop Plumbing And Heating Ltd is proud to have earned a reputation for fast and efficient turnaround reliability, transparency and professionalism with a team of gas safe engineers. Bishop Plumbing And Heating Ltd are expert Plumbing & Heating Contractors based in Emerson Valley, Milton Keynes we cover all of Milton Keynes, with many years of experience specialising in the following services: Plumber, Boiler Installations, Boiler Repairs, Boiler Servicing, Gas Safety Check. We pride ourselves in providing quality services to customers across Milton Keynes and the surrounding areas


Contact info

4.8

Excellent

TrustScore 5 out of 5

277 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(277)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New boiler

Had new boiler and additional radiator and pipe work added. Anything was explained during the first visit and quote. The guys came and worked non-stop .

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Efficient and Honest.

I phoned Bishop Plumbing and Heating around 09.30, regarding a fault with our heating. The lady on the phone was extremely friendly and very helpful, and perfect as your 1st point of contact.
Paul arrived just after lunch, and quickly diagnosed the fault, and sorted it out very quickly. He also found that the system, which was installed 5 years previously, was missing vital filters, and gave us a rough breakdown of the costs. He advised us to contact the installer, and if they were unhelpful, to contact Gas Safe.
Unfortunately, the installer had ceased trading, and Gas Safe were unable to help, due to the ceased trading.
However, we will be contacting Bishop Plumbing and Heating to rectify the problem in the near future, as we can't rate them highly enough.

March 15, 2024
Unprompted review
Rated 2 out of 5 stars

Not happy!

Called Bishops in November as my boiler kept cutting out with red light flashing and had to be reset very many times a day and heating did not come on most mornings. Paid £195 for the call out and he did tests and cleaning but the problem persisted so he had to come back a couple of days later. The problem remained, I had been keeping a log and took a video of the flashing lights so these I sent to the office on 30 November when I was told by Kelly she would pass to Paul (Bishop). I heard nothing throughout December but as this would be a busy month for them, then it was the Xmas break, I didn't chase until the New Year when I returned from a trip. I contacted them twice in January, sending an updated log and further video but still heard nothing back from them. Finally I spoke to Jodie in February who told me I had left it too long to revert - yet I had been waiting for them to contact me as I'd been told they would and gave them extra time because of the time of year! Jodie informed me I'd have to pay another £195. She also insisted that the engineer had fixed the fault so this must be something else that has gone wrong. Really? When it's the exact same fault that has been ongoing since I first called in November? Admittedly, after I challenged this notion, Jodie passed on a message to me from Paul that if he found it to be the same problem that they hadn't fixed, then he would refund the second £195. By now I was disillusioned with this company and had no confidence that they would admit it even if there was evidence to prove they were wrong. On top of that I cannot cancel my service contract without paying over £97 as I was advised by Kelly that the service contract had recently automatically renewed, so I'm locked into my direct debit continuin to pay out monthly until 3rd January unless I pay the lump sum figure. Not happy.

February 5, 2024
Unprompted review
Bishop Plumbing and Heating  logo

Reply from Bishop Plumbing and Heating

Hi Wendy,

I'm so sorry that you have encountered this experience with us. Not to make excuses but with November and December being our busiest months we had found ourselves in a situation in which I (Paul) had to jump back onto the tools and I struggled spinning the plates. It genuinely upsets me to hear your feedback as we offer a service that our customers return for year on year.

Rest assure that we are implementing procedures to make sure that no customer experiences this again.

We are a family run company and so the admin can get on top of us sometimes and we are all genuinely sorry for your experience.

If you would like to reach out to me to discuss this any further please don't hesitate to contact me.

Regards
Paul Bishop

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always, happily recommend.
Thanks to Paul for another thorough service of my boiler and cylinder set up. Paul explained what and why he was doing each service point check, giving great advice/recommendations along the way. Thanks again

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

First rate experience

I had been impressed by Paul’s technical knowledge and candour when we first met, as well as his forward thinking approach to his business. I have no hesitation in recommending, based on my experience of having boiler service and new thermostats fitted. David from the team was professional, knowledgeable and helpful and did a first rate job, ensuring I got all the information I needed throughout and an offer of follow-up support if required. Very happy with the outcome.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Reliable service year on year

I use Bishop Plumbing every year (and for any emergency call outs) to service my flat's Megaflo unvented cylinder. Their engineers are always professional, friendly, informative and timely.
I also like that they give you a call shortly before their arrival. Wish other services would offer the same!

November 8, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from Paul…

Excellent customer service from Paul and Kelly. Explained the process step by step. The install was excellent helpful team and answered all questions. I cannot fault the professionalism and helpful manner that bishop plumbing and heating has given.

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

Superb service

Paul and his team were timely and courteous. When a problem was encountered ( which wasn't of their making), options were carefully and explained and the problem fixed. A very efficient team who I would recommend.

October 16, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

Really pleased with the work carried out by Paul and his team. We had our heating system converted from an open vented system to a combi boiler, relocated from the kitchen to the loft. The quote was competitive and we were well informed about everything from start to finish. The engineers were considerate and clean and tidy and we were really pleased with their work. We thoroughly recommend using Bishop Plumbing and Heating.

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

I changed the cylinder with a combi…

I changed the cylinder with a combi boiler, it's an expensive job, a £5000 job that you think about many times before you make this decision to do it. This team of plumbers made everything easier for me.
On Thursday,Paul came to my house and give me a quote, on Friday they got everything they needed and on Monday they changed the old boiler and the cylinder with a combi boiler. They were very professional, punctual, clean and had the patience to explain everything I need.
I would definitely give them 10 stars if I could.
I highly recommend this company and this team.
Laszlo

October 2, 2023
Unprompted review

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