BISSELL UK Reviews 

2,826
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers had a great experience with this company. Many customers are very satisfied with their product purchases, highlighting the quality and effectiveness of the machines for cleaning tasks. People appreciate the ease of use, with features like simple bin removal and quiet operation, finding the machines brilliant and long-lasting. However, some customers noted significant issues with order fulfillment and delivery, with products not arriving or being returned. Many also experienced poor customer service, describing it as unhelpful and unresponsive. A number of reviewers were dissatisfied with product durability, reporting machines failing prematurely or not performing as expected.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with many expressing significant dissatisfaction... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Order

People report negative experiences with order, with many customers expressing frustration over undelivered... See more

Delivery service

Customers had negative experiences with delivery service, citing issues such as missing tracking information,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing disappointment regarding product... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have the upright and pet pro spot clan carpet washers . Recently i had a small issue with the pet pro washer , contacted customer service who immediately arranged for the washer to be return... See more

Rated 5 out of 5 stars

I have had a couple of vax carpet cleaners and was not happy with them at all and was told when they band broke it was not replaceable so ended up throwing them away. I decided to try a bissell and th... See more

Rated 5 out of 5 stars

I have always had fabulous customer service if needed from Bissell over 44yrs using their products, always very satisfied products last years and do the job!!.My sweeper finally bit the dust recentl... See more

Rated 5 out of 5 stars

Excellent service, everything was great! Really happy with the purchase and product quality.

Company replied


Company details

  1. Appliance Store
  2. Cleaning Products Supplier
  3. Home Goods Store
  4. Upholstery Cleaning Service
  5. Vacuum Cleaner Store

About BISSELL UK

Written by the company

Home cleaning experts

BISSELL is a family owned company that has been a leader in the homecare business for over five generations. We're committed to researching and understanding the lives and cleaning needs of our customers.

Carpet Cleaners
Wet Cleaners
Spot Cleaners
Steam Cleaners
Vacuum Cleaners
Pet Cleaners
Accessories & Cleaning Formulas


The BISSELL foundation develops smart, innovative yet practical home cleaning solutions, inspired by real life. BISSELL's stockists and retailers are dedicated to providing superior service, because they're as passionate as we are. That's tradition, innovation and passion. This is our past, present and future

BISSELL have been keeping homes spotlessly clean since 1876. Children and pets bring a lot of joy to the home but they can also bring a lot of mess. Discover the complete range of BISSELL floor cleaners, carpet and multi-surface formulas, vacuums & accessories. Order today from direct from BISSELL for exclusive special offers, unrivalled customer service and super fast next-day delivery. Shop Now!

Free Next Day Delivery
5 days a week*

Up to 6-Year Warranty*
Trust in our design and craftsmanship

Hassle-free Returns
Free returns on main units

Pay-in-3
Shop now, pay later with PayPal Credit

SHOP NOW

* Europe's No.1 brand in combined upright and portable deep cleaner unit sales. Source: Independent Research Institute (based on number of products sold between Jan 2023 - May 2024).


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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4.0

All reviews

(2,826)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Disappointing

It was unclear how poor this machine is in terms of lifting dirt. What it does is simply scrub slowly around the floor. With a farmhouse floor to deal with all that happens is that you end up with a mop and bucket to rinse the floor..... Machine itself is fine, but it does nt do much tbh...cheaper to stick to a mop and bucket as you ll end up using it anyway !

December 16, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

I am sorry to hear that you have had issue with your machine. We offer a replacment within 30 days and after that we can offer a repair or replacment. If this is still within warranty (which if purchased within the last 6 months should be) please contact our consumer care team on 0344 888 66 44 who will be able to look into this to get this fixed for you.

Si- Customer Experience Team

Rated 5 out of 5 stars

Easy to assemble and effortless to use.

Easy to assemble and effortless to use.
After cleaning tiled floor, was pleased that rollers were clean and not dirty. Happy customer

December 7, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thank you for taking the time to leave a review. I'm glad you hear you are enjoying your BISSELL!

Jade - Customer Experience Team

Rated 5 out of 5 stars

Easy ordering experiences and the…

Easy ordering experiences and the discount was an added bonus. So far the machine is doing a great job

December 7, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

We’re so grateful that you took the time to leave us a 5-star review. Thank you!

Jade - Customer Experience Team

Rated 5 out of 5 stars

Fast and free delivery does exactly…

Fast and free delivery does exactly what it said on the bottle

December 13, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!

Jade - Customer Experience Team

Rated 5 out of 5 stars

Good customer service

Good customer service

December 6, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thanks for the review, glad we could help!

Jade - Customer Experience Team

Rated 5 out of 5 stars

Very Happy

Quick delivery and effective product

December 13, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!

Jade - Customer Experience Team

Rated 5 out of 5 stars

Arrived the next day at the beginning…

Arrived the next day at the beginning of time slot. Carpet looks brand new can't go wrong with a bissell very pleased 👍

December 13, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thank you for leaving us this feedback. I am glad to hear that you are getting impressive results with your BISSELL machine.

Jade - Customer Experience Team

Rated 5 out of 5 stars

Good communication

Good communication, very quick delivery.

December 13, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thanks for the review! We hope you enjoy using your BISSELL.

Jade - Customer Experience Team

Rated 5 out of 5 stars

Last bissel carpet shampoo M/c lasted…

Last bissel carpet shampoo M/c lasted 9yrs. I telephoned one day with the order and received it following morning.
It's actually better than the old one

December 12, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thank you for taking the time to leave this review. I'm glad to hear you are enjoying BISSELL products as much as we do!

Jade - Customer Experience Team

Rated 1 out of 5 stars

Received a faulty steam mop, still not sent replacement

Received a faulty steam mop, they had it picked up by courier a week ago today and I still haven’t received a replacement.

December 4, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thank you for getting in touch. We do state that all replacements can take up to 14 days from sending back. I can see that your replacement was delivered on the 17th and left in your safe place.

Regards

SI - Customer Experience Team

Rated 5 out of 5 stars

Simple & effortless

Simple & effortless. Good 3 for 2 offer on at time of ordering.

October 20, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thank you for taking the time to leave us this feedback!

Si- Customer Experience Team

Rated 5 out of 5 stars

Good job

Used on number of times now and works really well. Easy to use and clean.

December 2, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thanks for the review! We hope you enjoy using your BISSELL.

Si- Customer Experience Team

Rated 5 out of 5 stars

Good Purchase

Good price, quick delivery and works very well on carpets.

December 4, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thanks for the review! We hope you enjoy using your BISSELL.

Si- Customer Experience Team

Rated 1 out of 5 stars

I got a bissell crosswave pet pro.

I got a bissell crosswave pet pro, first the motor went in warranty so that got changed but I got a steamer while it was away getting fixed so I didn't use it for about 2 month then when I started using it the motor went again but it's now out of warranty so that was poor but the biggest drow back with this has just been the dirty water it leaves behind like after the first month where it was the best thing since sliced bread for my tile floors it just had niggles dirty water in small pools trials of dirt marks no matter how much I clean the wheels and the underneath , motors blowing , I'd say the price makes me think 3 to 5 years this should last but the reality is it's been poor quality in my own experience and that's annoying as I used to trust the brand now I don't.

December 29, 2023
Unprompted review
BISSELL UK logo

Reply from BISSELL UK

HI

Thank you for taking the time to leave this review. If the item is faulty the manufacturer can assist with an out of warranty repair. You can contact them on 0344 888 66 44.

I hope this helps

Si - Customer Experience Team

Rated 5 out of 5 stars

Excellent service

Excellent service, spoke to a very nice man, who listened and understood my problem, even though I had ordered my product in May, we never opened it till December and there was something missing, he totally understood and replaced the missing items and they arrived the very next day, as promised. So thumbs uop and a BIG THANK YOU. ********** 10 out of 10

December 9, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi Anthony,

I am glad to hear that our team was able to help. Thank you for taking the time to leave a review, we really appreciate it!

Si- Customer Experience Team

Rated 5 out of 5 stars

Alternative option

After receiving a Shark steamer (which had been used but sold as new), so looked for alternatives. Although the Bissell does not scrub, I felt a vacuum with steam was the next best choice.

Price was competitive, delivery timescale was good, which arrived slightly earlier and needed to try the steamer the day it arrived - what a good job done.

December 9, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi Chris,

Thankyou for taking the time to leave this feedback! It is greatly appreciated and we are glad your experience has been a positive one! All the best!

Si- Customer Experience Team

Rated 5 out of 5 stars

Great service

Great service, well packed, used some already. Does a really good job!

December 10, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thank you for the 5 stars! We really appreciate it.

Si- Customer Experience Team

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