BISSELL UK Reviews 

2,826
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers had a great experience with this company. Many customers are very satisfied with their product purchases, highlighting the quality and effectiveness of the machines for cleaning tasks. People appreciate the ease of use, with features like simple bin removal and quiet operation, finding the machines brilliant and long-lasting. However, some customers noted significant issues with order fulfillment and delivery, with products not arriving or being returned. Many also experienced poor customer service, describing it as unhelpful and unresponsive. A number of reviewers were dissatisfied with product durability, reporting machines failing prematurely or not performing as expected.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with many expressing significant dissatisfaction... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Order

People report negative experiences with order, with many customers expressing frustration over undelivered... See more

Delivery service

Customers had negative experiences with delivery service, citing issues such as missing tracking information,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing disappointment regarding product... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have the upright and pet pro spot clan carpet washers . Recently i had a small issue with the pet pro washer , contacted customer service who immediately arranged for the washer to be return... See more

Rated 5 out of 5 stars

I have had a couple of vax carpet cleaners and was not happy with them at all and was told when they band broke it was not replaceable so ended up throwing them away. I decided to try a bissell and th... See more

Rated 5 out of 5 stars

I have always had fabulous customer service if needed from Bissell over 44yrs using their products, always very satisfied products last years and do the job!!.My sweeper finally bit the dust recentl... See more

Rated 5 out of 5 stars

Excellent service, everything was great! Really happy with the purchase and product quality.

Company replied


Company details

  1. Appliance Store
  2. Cleaning Products Supplier
  3. Home Goods Store
  4. Upholstery Cleaning Service
  5. Vacuum Cleaner Store

About BISSELL UK

Written by the company

Home cleaning experts

BISSELL is a family owned company that has been a leader in the homecare business for over five generations. We're committed to researching and understanding the lives and cleaning needs of our customers.

Carpet Cleaners
Wet Cleaners
Spot Cleaners
Steam Cleaners
Vacuum Cleaners
Pet Cleaners
Accessories & Cleaning Formulas


The BISSELL foundation develops smart, innovative yet practical home cleaning solutions, inspired by real life. BISSELL's stockists and retailers are dedicated to providing superior service, because they're as passionate as we are. That's tradition, innovation and passion. This is our past, present and future

BISSELL have been keeping homes spotlessly clean since 1876. Children and pets bring a lot of joy to the home but they can also bring a lot of mess. Discover the complete range of BISSELL floor cleaners, carpet and multi-surface formulas, vacuums & accessories. Order today from direct from BISSELL for exclusive special offers, unrivalled customer service and super fast next-day delivery. Shop Now!

Free Next Day Delivery
5 days a week*

Up to 6-Year Warranty*
Trust in our design and craftsmanship

Hassle-free Returns
Free returns on main units

Pay-in-3
Shop now, pay later with PayPal Credit

SHOP NOW

* Europe's No.1 brand in combined upright and portable deep cleaner unit sales. Source: Independent Research Institute (based on number of products sold between Jan 2023 - May 2024).


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.0

All reviews

(2,826)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good machine

Good machine. Prompt delivery. Does what it should do and easy to use.

December 19, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

I am glad that you had a good experience receiving your order. Thank you for taking the time to leave a review!

Jade - Customer Experience Team

Rated 5 out of 5 stars

Bissell- Spot clean pet pro carpet cleaner

Easy website to navigate and order, quick delivery and product was as described.

December 19, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thank you for the review. I'm glad to hear that you found the website easy to use and you received your order in efficient time!

Jade - Customer Experience Team

Rated 5 out of 5 stars

Next day delivery as promised

Next day delivery as promised, faultless online order.

December 19, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thank you for the review. I'm glad to hear that you found the website easy to use and you received your order in efficient time!

Jade - Customer Experience Team

Rated 5 out of 5 stars

Purchase easy

Great, easy and quick delivery

December 16, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!

Jade - Customer Experience Team

Rated 5 out of 5 stars

Happy with Bissell

This is my second Bissell Sweeper that means it does the job it was intended for.

December 16, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi

I'm glad to hear you were impressed with our BISSELL Carpet Sweep. Thank you for taking the time out to review!

Jade - Customer Experience Team

Rated 5 out of 5 stars

good quality/price ratio

Does exactly what it's specs say.

December 10, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

We're thrilled to hear that you are enjoying using your BISSELL. Thanks for the 5 stars!

Jade - Customer Experience Team

Rated 5 out of 5 stars

Great buying experience

Very good prices, easy to order and very fast delivery. Would definitely use again.

December 17, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

I am glad that you had a good experience receiving your order. Thank you for taking the time to leave a review!

Jade - Customer Experience Team

Rated 5 out of 5 stars

Caroet cleaning.

Straight forward ordering and the delivery was on time. The cleaning product is fine also.

December 17, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thank you for the review. I'm glad to hear that you found the website easy to use and you received your order in efficient time!

Jade - Customer Experience Team

Rated 5 out of 5 stars

Best price

Best price, and no hassle delivery!

December 17, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

I am glad that you had a good experience receiving your order. Thank you for taking the time to leave a review!

Jade - Customer Experience Team

Rated 5 out of 5 stars

carpet sampoo

arrived on time and has worked well

December 16, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thank you for your positive review!

Jade - Customer Experience Team

Rated 1 out of 5 stars

If I could give no stars I would

If I could give no stars I would.

Don’t waste your money on the spot clean pro, bought mine in July and after 3 weeks stopped working and hasn’t worked since. Has been back for repair twice and still not fixed it. Having to send back for a 3rd time.

Absolute joke of a company and product as they are refusing to replace for a new one or refund me.

Stay clear

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great little machine.

Great little machine.. only tried once ut it seems to pull a lot of dirt out of our natural Coir Matting.

December 9, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thank you for leaving this feedback. We appreciate hearing about how well it is working for you!

Jade - Customer Experience Team

Rated 5 out of 5 stars

Ordering and delivery couldn't have…

Ordering and delivery couldn't have been better but I haven't had a chance to use it yet. !!

December 9, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thanks for the review! We hope you enjoy using your BISSELL.

Jade - Customer Experience Team

Rated 5 out of 5 stars

Delivery was top notch

Delivery was top notch, we received our item on time as promised, even when it is so close to xmas.

December 9, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

I am glad that you had a good experience receiving your order. Thank you for taking the time to leave a review!

Jade - Customer Experience Team

Rated 5 out of 5 stars

Excellent service Excellent service

Excellent service , shame the same cannot be said for DPD that delivered it and left it in the rain!!!! Then lied about picking it up but a massive Thank you to BISSELL for sending a new one in time for Christmas 🥳

December 16, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Many thanks, for leaving such a kind review. I am glad we managed to sort this out for you in time for Christmas!

Jade - Customer Experience Team

Rated 5 out of 5 stars

Great product and delivered on time

Great product and delivered on time. Thank you

December 16, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!

Jade - Customer Experience Team

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