BISSELL UK Reviews 

2,826
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers had a great experience with this company. Many customers are very satisfied with their product purchases, highlighting the quality and effectiveness of the machines for cleaning tasks. People appreciate the ease of use, with features like simple bin removal and quiet operation, finding the machines brilliant and long-lasting. However, some customers noted significant issues with order fulfillment and delivery, with products not arriving or being returned. Many also experienced poor customer service, describing it as unhelpful and unresponsive. A number of reviewers were dissatisfied with product durability, reporting machines failing prematurely or not performing as expected.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with many expressing significant dissatisfaction... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Order

People report negative experiences with order, with many customers expressing frustration over undelivered... See more

Delivery service

Customers had negative experiences with delivery service, citing issues such as missing tracking information,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing disappointment regarding product... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have the upright and pet pro spot clan carpet washers . Recently i had a small issue with the pet pro washer , contacted customer service who immediately arranged for the washer to be return... See more

Rated 5 out of 5 stars

I have had a couple of vax carpet cleaners and was not happy with them at all and was told when they band broke it was not replaceable so ended up throwing them away. I decided to try a bissell and th... See more

Rated 5 out of 5 stars

I have always had fabulous customer service if needed from Bissell over 44yrs using their products, always very satisfied products last years and do the job!!.My sweeper finally bit the dust recentl... See more

Rated 5 out of 5 stars

Excellent service, everything was great! Really happy with the purchase and product quality.

Company replied


Company details

  1. Appliance Store
  2. Cleaning Products Supplier
  3. Home Goods Store
  4. Upholstery Cleaning Service
  5. Vacuum Cleaner Store

About BISSELL UK

Written by the company

Home cleaning experts

BISSELL is a family owned company that has been a leader in the homecare business for over five generations. We're committed to researching and understanding the lives and cleaning needs of our customers.

Carpet Cleaners
Wet Cleaners
Spot Cleaners
Steam Cleaners
Vacuum Cleaners
Pet Cleaners
Accessories & Cleaning Formulas


The BISSELL foundation develops smart, innovative yet practical home cleaning solutions, inspired by real life. BISSELL's stockists and retailers are dedicated to providing superior service, because they're as passionate as we are. That's tradition, innovation and passion. This is our past, present and future

BISSELL have been keeping homes spotlessly clean since 1876. Children and pets bring a lot of joy to the home but they can also bring a lot of mess. Discover the complete range of BISSELL floor cleaners, carpet and multi-surface formulas, vacuums & accessories. Order today from direct from BISSELL for exclusive special offers, unrivalled customer service and super fast next-day delivery. Shop Now!

Free Next Day Delivery
5 days a week*

Up to 6-Year Warranty*
Trust in our design and craftsmanship

Hassle-free Returns
Free returns on main units

Pay-in-3
Shop now, pay later with PayPal Credit

SHOP NOW

* Europe's No.1 brand in combined upright and portable deep cleaner unit sales. Source: Independent Research Institute (based on number of products sold between Jan 2023 - May 2024).


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(2,826)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very prompt delivery

Very prompt delivery.
Extremely pleased with the spot cleaner .We used it on our sofa and chairs on some old stains it worked very well and cleaned the fabric well,a few spots that it didn't remove I will try again as I really used it quickly to see the outcome . But highly recommend and so easy to use .

December 18, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thank you for taking the time to leave this detailed feedback. We really appreciate you doing so!

Si- Customer Experience Team

Rated 5 out of 5 stars

Bissell

Excellent quality product and fast delivery service great deals

December 24, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi Ken,

We're thrilled to hear that you are enjoying using your BISSELL. Thanks for the 5 stars!

Si- Customer Experience Team

Rated 5 out of 5 stars

Highly recommended

I have a Bissell Spot Cleaner that I purchased on Amazon. I needed an attachment, and I am so glad that Google led me to Bissel.com. The attachment was half the price that it was on Amazon. Shipping was reasonable, and the piece arrived very quickly! I would highly recommend using this site.

December 23, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thank you for this feedback that will hopefully help others decide to choose BISSELL. We appreciate you taking the time to leave this review.

Si- Customer Experience Team

Rated 5 out of 5 stars

New favourite floor cleaner

love this floor cleaner. its so much better than using a mop and bucket and is a lot cleaner. it separates the 'lumps' and the dirty water so you can chuck them straight in the bin.
its disgusting but also satisfying to see the colour of the water (I have a dog and a 5 year old)

December 18, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi Franki,

Thank you for taking the time to leave this review. I'm glad to hear you are enjoying BISSELL products as much as we do!

Si- Customer Experience Team

Rated 1 out of 5 stars

Vacuum/steamer , but no steam

Vacuum/steamer arrived, had one of these in the past, so was quite excited, ordered to replace my shark steam mop, annoying that it won't stand up on its own, so put the water in , Vacuum worked great , but no steam, disappointed, I am waiting for a replacement, that hopefully works,

December 12, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thank you for taking the time to write. We are so sorry to read about this experience. Feel welcome to contact our support for further assistance regarding your BISSELL if you haven't already.

Si- Customer Experience Team

Rated 5 out of 5 stars

SpotClean HydroSteam

Great offer, easy purchase and quick delivery. The product was well packed and had clear instructions.

December 16, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!

Si- Customer Experience Team

Rated 1 out of 5 stars

Have only received 1 part of the order

Have only received 1 part of the order. Emailed but had no response

December 23, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thanks for getting in touch. i can see that this has now been resolved and you should have the missing items. If not, please get in touch and let us know.

Si- Customer Experience Team

Rated 5 out of 5 stars

Here’s a well-crafted review in English…

Here’s a well-crafted review in English for your Bissell vacuum cleaner:

“I recently purchased a Bissell vacuum cleaner, and while I haven’t had the chance to use it yet, I made this purchase based on thorough comparisons, reviews, and the numerous videos I’ve watched on TikTok. Many of my friends who own Bissell products have shared positive experiences, which gave me the confidence to choose this brand.

I trust the product will deliver exceptional performance, and I’m particularly impressed with the customer service reputation of Bissell. I sincerely hope that if I encounter any issues in the future, their customer support team will provide prompt assistance and maintain excellent communication.

So far, I have high expectations for both the product and the company. Bissell is a well-established, reputable brand, and I’m confident they stand by their products. I look forward to experiencing the quality firsthand and, if necessary, relying on their support to resolve any issues swiftly and efficiently.

Thank you, Bissell, for creating products that inspire trust before even being used. Keep up the great work!”

December 23, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thank you for this detailed review. We really appreciate the time you have taken to get in touch and let us know how it is going.

Si- Customer Experience Team

Rated 5 out of 5 stars

fast delivery great price and a very…

fast delivery great price and a very good hoover hard to believe carpet was that dirty only draw back is getting Bissel cleaning additive no one in jersey has it in stock

December 13, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

We’re so grateful that you took the time to leave us a 5-star review. Thank you!

Si- Customer Experience Team

Rated 5 out of 5 stars

Easy to order

Easy to order, good range of products, quick delivery

October 25, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thank you for the 5 stars! We really appreciate it.

Si- Customer Experience Team

Rated 5 out of 5 stars

I ordered the Crosswave Pet Pro Bundle

I ordered the Crosswave Pet Pro Bundle, which arrived promptly as a next day delivery. The product was well packaged and contained everything expected. The floor cleaner performed as expected and has made domestic chores so much easier. Cleaning a whole floor of the house has been simplified now that we are able to hover and clean all our tiles and carpeted floors and rugs in one go. Well done BISSELL!

December 20, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

What a fantastic review - Thank you for your kind words.

All the best

Si- Customer Experience Team

Rated 5 out of 5 stars

Hydrosteam

Worked far better than I expected tried without the formula first was most impressed with the results on a very soiled carpet then with the formula my wife was even more impressed best value for money I've spent in a long time

December 19, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

We’re so grateful that you took the time to leave us a 5-star review. Thank you!

Si- Customer Experience Team

Rated 5 out of 5 stars

Ordered and delivered in less than 24…

Ordered and delivered in less than 24 hours and used the carpet cleaner straight away, did a really good job.

December 12, 2024
BISSELL UK logo

Reply from BISSELL UK

Hi,

Thank you for taking the time to leave a review! I'm glad to hear your items arrived quickly and efficiently!

Jade - Customer Experience Team

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look