Bitmore Reviews 300

Bitmore was great. I bought one of their products on an EasyJet. Got home, only to find the cable listed as included was missing. Thier helpful staff responded to my email immediately. Not only was the correct cable sent out it had additional adapters to support all my devices. Thank you 😊

Top rate customer service. I recommend this company without hesitation.

5/ 5 stars well deserved ⭐️⭐️⭐️⭐️⭐️

Always a shame when you have an issue especially when you purchased it in a departure lounge, but having contacted support my charger was exchanged and reassurances given with no fuse or hassle on my part, throughly satisfied, it’s not the problem its the way it’s dealt with

Simple to use and convenient size

Update 5 December 2023 - Realised this hadn't been updated. After writing my complaint by email, Bitmore sent me 2 new leads, which meant the phone banks are both fully operational. I still miss the e_fuel but the two I have are small, handy and provide a lot of power.

I bought a product from the Bitmore website, my third one as they are my favourite phone banks. The delivery was tracked and I was notified when it would be delivered and it was. Then I went to register the product, which revealed the company's attitude to customers, which I found didn't seem tested or researched and feedback was getting lost in translation.

The product registration form started by announcing the "Product Model code" could simply be entered. The form asked for a product name, which needed to be looked up to correctly insert. With hindsight, a simple "look up your product here" I'd know to enter Juccee and press return and the product name would appear. But it just says Product Name with a field and a search icon. I entered the name and nothing happened. Next was a field marked "Serial Number" with a field. Beside it was "i", which I pressed and it showed a green membership card with a serial number on it. I searched packaging again and looked around. No such card. I entered the 6 letters and numbers indicated on the box after BM as there was no format in the field and after loading it said it was incorrect it added to a list of bad marks with incorrect answers but gave no indication to what it wanted. I tried again with the barcode number and another line of red writing with a red cross.

I tried to call the number on the website, which reached a general reception in Bristol who had not heard of Bitmore. We checked the number back on forth and I had dialled correctly. So I emailed.

The response I got was patronising. It defended the registration form as working and offered to register for me asking for "registration card number" not explaining what this was and ignoring my comment that I didn't receive a card (inconceivable to them) and didn't know what "registration card number" should be. They also ignored my question about the Product Model number clearly stated to "simply" be all we needed to register the product at the top of the form. My questions weren't answered. They said no one else had had a problem - yes that stinker - and then said some customers had said they hadn't received a registration card. It is a separate loose item and can quite easily get separated from the packaging as it is not placed inside. To prevent this error, they could have notified people to look out for this when they confirmed purchase. All removing barriers for customers. It seems Bitmore don't want to know their customers' UX and don't see the point of communication.
I registered on the website and my order and purchase date appeared with yet another code, the purchase number.
After initially hearing from Ryan, my response got passed up to Adam, who repeated what Ryan had said verbatim, as if I hadn't understood it, and again offered to register my product for me, instead of answering my questions directly. However, Adam did respond to my points, while managing to not show my feedback had been understood at all. In a very long email, I then responded with my third attempt to convey my simple point that clear communication could make their registration protest quick and easy, save everyone time and stress and not require them to write long quite patronising emails. Adam said at the end of his email that they outsourced their website and would pass my comments on to their app developer and the product model code had just been added, which could be entered in the Serial Number field. They clearly did not see the value of making this clear up front to prevent customers having issues if they don't have a registration card.

If you are registering your product with Bitmore, then enter first 3 letters of the product such as Juucc and hit return. then can select product from list.

Then can enter the Product Model Number shown above bar code on product packaging by entering BM-XXXXXX in the serial Number box, then the rest is straight forward.

AMAZING. No more to say about it. 5€ 2 pairs of headphones with better sound than earpods and a splitter to share music.

As advertised and very swift service. Would buy from them again.

Great product and service. Came quickly and easy to buy.

Bought hemp masks. very good product fit well. Delivered via post so arrived in a few days after ordering.

Most comfortable mask ive had so far this year...brilliant. Excellent customer service.

The customer service is excellent. I love the Airflex Earbuds having been a user of them for the past 2 years. I recently needed to replace them and Bitmore offered me a significant discount because of some problems I had experienced in the past.

The discount code worked seamlessly and the product arrived promptly. But, sadly, they a faulty. They won't power up or charge. I don't know what has happened, and I am probably just very unlucky, but I can only rate with one star based on this particular review

Fast turn round free delivery and masks very good
Thank you

My experience with Bitmore was overall OK. However, my original earphones did get stolen before I received them. Although this was probably not the fault of anyone in the company, it was still a little frustrating to have to sort out. Nevertheless, I think I would buy from Bitmore again as the upgraded earphones I received are good.

Masks look good fit very nice so I would highly recommend these masks

Good product. But blue tooth can be lost from not much distance.

I purchased a good product, with quick and helpful service. I recommend Bitmore as a reliable and innovative supplier