Going abroad I inadvertently left my Apple ear buds at home. Bought these on the plane as I like listening to music when sunbathing. They are really decent quality and with the associated app, the ran... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Received this camera as a present; it initially arrived with minor damage but was swiftly exchanged at no cost. Coming from a rather hefty moto camera, I was initially apprehensive about this one due... See more
Company replied
Contacted Bitmore as I had some issues in setting up app. Response was refreshingly speedy, from first response it lead me to make a further enquiry which was again responded quickly. Nice to have pr... See more
Company replied
Camera was a gift, slightly damaged, replaced for free. I used to have a bulky moto camera, i was suprised how tiny this camera was and a bit skeptical, but it’s pretty decent, bit fiddly to set up on... See more
Company replied
Company details
- Internet Shop
- Electronics Company
- Electronics Manufacturer
- Electronics Store
- Electronics Wholesaler
- Recycling Center
Written by the company
Discover Bitmore, where eco-friendly tech meets innovation. As proud BCorp Certified pioneers, we're committed to using business for good, offering sustainable, stylish technology accessible to all. From 100% recycled plastics to eco-friendly packaging, we're leading the charge in reducing waste while delivering top-notch performance. Join us in our mission for a greener, smarter world.
Contact info
Park House, 15-19 Greenhill Crescent, WD18 8PH, Watford, United Kingdom
- +44 (0)20 3026 2608
- justask@bitmore.co.uk
- bitmore.co.uk
4.5
Excellent
300 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Ryan was very help full when i was…
Ryan was very help full when i was having difficulties with placing my order on the website.
May 27, 2025
Reply from Bitmore
Thank you for your kind feedback on Ryan. It's always good to hear our team is able to solve customer concerns quickly.
Best,
K
Great buds with great sound and great
Great buds with great sound and great
value for money 👌
May 13, 2025
Reply from Bitmore
Thank you for your review. Glad to hear you like the earbuds, we hope it brings you great experience with nice music.
Best,
K
Reply from Bitmore
Thank you for your review.
We're sorry you had an issue initially, but are very glad its all sorted.
Best,
A
Product broke on the second use
I paid over £20 for an E-Cord MFI charging lead and the jack for the iPhone snapped off the second time I used it. Absolute waste of money.
Edit after the response below: No, I haven’t been in touch with your customer team. Why lie about that?
April 21, 2025
Unprompted review
Reply from Bitmore
Thanks for your review.
I'm sorry to learn of your issue with the e-Cord MFI, I believe you may have already been in touch with our customer service team who are arranging sending you a replacement.
Please do get in touch if you need further help.
Best,
A
*EDIT*
Hi, thanks for such a quick response.
Please accept our apologies, we must have got you mixed with another customer. Please could you reach out to our customer service team directly on justask@bitmore.co.uk and they can issue you a replacement e-Cord MFI.
Again, apologies for the mistake.
Best,
A
Good item !
I was glad to be acknowledged , as my communications had gone astray 're : A faulty speaker .
The second Purchase didn't work, the first one worked fine.
I was glad to be sent an item as a gesture of goodwill, as the co!many had no stock of th speakers.
March 26, 2025
Reply from Bitmore
Thank you very much for the feedback.
We're glad we've been able to provide you with an efficient service.
Once again, apologies for the initial issue you had.
Best
K
Very helpful member of staff- my…
Very helpful member of staff- my product had failed within the warranty period. A replacement was organised and sent quickly.
March 26, 2025
Reply from Bitmore
Thank you for your review!
We're sorry you had an issue initially, but are very pleased it was resolved quickly.
Best,
K
Reply from Bitmore
We're sorry to hear of your experience.
We have searched your name within our customer database but are unable to find any record.
So that we can best assist you, please could you drop us an email on justask@bitmore.co.uk and one of the team will be happy to help.
Best,
A
volume level
love them but not very loud ' is there a way of increasing the volume.
February 8, 2025
Unprompted review
Reply from Bitmore
Thanks for your review. If you could kindly reach out to our support team with your query and the product, they will be able to help, you ca reach them on on justask@bitmore.co.uk.
Best,
A
Bitmore offers decent customer service
Bitmore offers decent customer service. I had issues with their products, like earphones that stopped working, but they were quick to replace faulty items under warranty without hassle. Communication was good, and they provided regular updates and a tracking link for the delivery. Overall, a satisfactory experience with prompt resolutions.
December 31, 2024
Unprompted review
Reply from Bitmore
Thank you for your kind review. We're glad our team was quick to help you with your issue.
Best,
A
Outstanding Customer Service
I purchased a pair of faulty earbuds. I e-mailed Bitmore Customer Services and a replacement pair were sent immediately. Outstanding no nonsense customer service - well done Dave!
January 13, 2025
Unprompted review
Reply from Bitmore
Thank you for your kind review. We are very please that Dave was able to assist you promptly, and are sorry for the initial issue. Do get in touch if we can assist you further.
Best,
A
I purchased a Bitmore TrueSence TWS…
I purchased a Bitmore TrueSence TWS earpods on a Ryanair flight a couple of weeks ago and when I opened the earpods at home I found that one of the earpods was not working and would not charge.
I emailed the customer support and explaint the situation, afetr confirming my details of puchase and a receipt for the purchase Ryan from customer support was able to authorise an immediate replacement which was confirmed by their couriers, Royal Mail and received within 48 hours. The new pair of earpods are perfect.
Initially bemused customer and now extremely happy with the purchase and all the support given by the support team at Bitmore... WELL DONE!
December 7, 2024
Unprompted review
Reply from Bitmore
Thanks for leaving us the comment! Glad that your replacement arrived nice and quick, hope you can enjoy the music with the earbuds.
Best
K
Reply from Bitmore
Thank you for your kind feedback on Ryan. It's always good to hear our team is able to solve customer concerns quickly.
Best,
A
Fantastic product
Had an issue at the start and the after sales department were fantastic and resolved the issue promptly.
The product is also fantastic and worth every penny.
November 29, 2024
Reply from Bitmore
Thanks for your kind review.
We're sorry you had an issue initially, but are very pleased it was resolved and you like your Bitmore product.
Best,
A
Fab multi lead
Absolutely fantastic product and company we bought our first lead on our plane to the Dominican Republic this year with TUI and it was invaluable so much so I have now bought 3 more of the leads directly from Bitmore ... thank you awesome stuff !!!
November 13, 2024
Reply from Bitmore
Thank you so much for your review, we're glad you love our e-Cord Rapid cable. Happy charging!
Best,
A
Fantastic customer service
I had a issue with one of the earplugs not working properly.
Ryan at customer service was fantastic.
After a few emails over a few days to establish everything a new set was sent out to me which are working perfectly.
All in the customer service is outstanding.
December 1, 2024
Unprompted review
Reply from Bitmore
Thank you for you kind review. We're pleased we were able to help you out, and are sorry for the initial issues you faced.
Best,
A
I had an issue with bitmore earbuds…
I had an issue with bitmore earbuds which was no fault of bitmore it was the mistake of the Royal Mail a replacement pair was sent out immediately by bitmore great customer service
November 4, 2024
Reply from Bitmore
Thank you for your kind feedback :)
Best,
A
Reply from Bitmore
Thank you for your review. Glad to hear you like our neck pillow, we hope it brings you great comfort on your flights.
Best,
A
Courteous and efficient service.
November 14, 2024
Reply from Bitmore
Thank you for your review, its highly appreciated. We hope you enjoy your TWS.
Best,
A
Bought a power bank from easy jet and…
Bought a power bank from easy jet and used it 3 time now and has stopped working. Really upset. Didn’t take a recipe on flight.
It says clearly Bitmore on my power bank.
Also apologies just checked flight it was brought from Ryanair on flight.
June 14, 2024
Unprompted review
Reply from Bitmore
Thanks for your review and confirmation of the airline.
Could you please drop us an email on justask@bitmore.co.uk and we will get a replacement you to you.
Best,
A
Had a problem with my purchase this may…
Had a problem with my purchase this may contacted yourselves explained situ . replacement was organised very quickly received now professional and efficient service.
October 15, 2024
Reply from Bitmore
Thank you very much for the feedback.
We're glad we've been able to provide you with an efficient service.
Once again, apologies for the initial issue you had.
Best,
A
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