Going abroad I inadvertently left my Apple ear buds at home. Bought these on the plane as I like listening to music when sunbathing. They are really decent quality and with the associated app, the ran... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Received this camera as a present; it initially arrived with minor damage but was swiftly exchanged at no cost. Coming from a rather hefty moto camera, I was initially apprehensive about this one due... See more
Company replied
Contacted Bitmore as I had some issues in setting up app. Response was refreshingly speedy, from first response it lead me to make a further enquiry which was again responded quickly. Nice to have pr... See more
Company replied
Camera was a gift, slightly damaged, replaced for free. I used to have a bulky moto camera, i was suprised how tiny this camera was and a bit skeptical, but it’s pretty decent, bit fiddly to set up on... See more
Company replied
Company details
- Internet Shop
- Electronics Company
- Electronics Manufacturer
- Electronics Store
- Electronics Wholesaler
- Recycling Center
Written by the company
Discover Bitmore, where eco-friendly tech meets innovation. As proud BCorp Certified pioneers, we're committed to using business for good, offering sustainable, stylish technology accessible to all. From 100% recycled plastics to eco-friendly packaging, we're leading the charge in reducing waste while delivering top-notch performance. Join us in our mission for a greener, smarter world.
Contact info
Park House, 15-19 Greenhill Crescent, WD18 8PH, Watford, United Kingdom
- +44 (0)20 3026 2608
- justask@bitmore.co.uk
- bitmore.co.uk
4.5
Excellent
300 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Replacement bitmore pulse
I can only say I was a pleasure dealing with your company . They dealt with my problem very quickly.
November 2, 2023
Reply from Bitmore
Thank you so much for your positive rating. We are happy to see that your problem was solved with a swift response. We value each customer’s shopping experience with us. Your satisfaction is what drives us to keep providing high quality service to our customers.
Once again, thank you for choosing Bitmore! If there is any further needs, please feel free to reach us.
Best regards,
K
Reply from Bitmore
Thank you for choosing Bitmore and taking time to share your review with us. We are delighted to know you enjoyed our service. Your satisfaction is our top priority. If you find any problems, or there is anything we can assist you with, please feel free to let us know. Our team is always here to help with any questions or concerns you may have.
Best regards,
K
Great service and support
Firstly the negative…
I bought one of Bitmore’s power banks. It turned out to be faulty.
Now the positives…
I contacted Bitmore online and described the problem. Their response (from Ryan) was very quick and supportive. He made several suggestions and asked a few questions. After a couple of exchanges between us it was agreed that the product (and not the user!) was at fault.
A replacement was sent to me and arrived within two days.
That replacement works perfectly.
Great service and support!
October 25, 2023
Reply from Bitmore
Thank you for sharing your experience with us! We are glad to hear that our customer service team can assist you to solve the issue quickly. Providing excellent customer service is always be one of our goals. Thank you for choosing Bitmore products. If there is any further issues, please feel free to contact us.
Best,
K
What an amazing company with excellent…
What an amazing company with excellent customer service . Thank you so much.
October 19, 2023
Unprompted review
Reply from Bitmore
Thank you for your kind words! We're thrilled to hear that you had a positive experience with Bitmore. Our team is dedicated to providing excellent customer service, and we appreciate your recognition. If you have any more feedback or questions, feel free to reach out. Thanks again for choosing Bitmore!
Best,
A
Reply from Bitmore
Thank you for being a repeat customer! We're delighted to hear that you find our products super comfortable, and it's great to know that the absence of rubber tips meets your preferences. We appreciate your loyalty and are here for any future needs or questions. Enjoy your new pair, and thank you for choosing us again!
Best,
A
Phone walking safety gadget!
This had sold out on the TUI plane coming back from holiday, so ordered it. It took longer than I expected to arrive and I haven't had opportunity to use it yet, but it will be used mostly when I go out walking.
September 30, 2023
Reply from Bitmore
Thank you for your order! We apologise for the delay in delivery, and we appreciate your patience. We hope the Fone Mate adds convenience to your walks, and we'd love to hear your thoughts once you've had the chance to use it. If you have any questions or need assistance in the future, feel free to reach out. Happy walking, and thank you for choosing our the Fone Mate!
Best,
A
Fantastic buds and customer support
One of my earbuds stopped working and I contacted customer care. I was immediately put at ease and given instructions to get replacement buds sent. The whole experience has been fantastic and stress free. The dedication to using recycling was amazing. I had no problem handing my old buds and charging case to my local civic amenity. Well done BITMORE a responsible manufacturer helping reduce the carbon footprint and recycling plastics.
September 21, 2023
Reply from Bitmore
Thank you for sharing your experience! We're thrilled to hear that our customer care team could quickly assist you and make the replacement process stress-free. Our commitment to recycling and reducing the carbon footprint is something we take pride in, and we're glad you appreciate it. If you ever have more questions or need assistance, don't hesitate to reach out. Thanks for being a part of our environmentally conscious community!
Best,
A
Great after sales service
I had a charger that had stopped working after 1 year and when I looked at my warranty I had not set up the 2 year warranty correctly. Bitmore honoured the 2 year warranty and sent me a replacement
September 13, 2023
Reply from Bitmore
We're glad to hear that you reached out to us about the issue with your charger. Our goal is to ensure our customers have a positive experience, and we're here to help. If you ever need further assistance or have any questions, feel free to get in touch. Thank you for choosing Bitmore, and we hope your replacement charger serves you well!
Best,
A
Good watch and good app with many…
Good watch and good app with many features. The SAV Respond to my questions quickly.
September 5, 2023
Reply from Bitmore
Thanks for sharing your positive experience! We're delighted to hear that you're satisfied with both our watch and the App. It's fantastic that our customer support team was prompt in responding to your questions. If you have more inquiries or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and thank you for choosing our products!
Best,
A
Bait and remove from Bitmore
This is historical, but I found the product from Bitmore again so wanted to post a review.
I had been given a Bitmore wooden AR Gun for Christmas. It has a QR Code for the app to use the AR games
Only, the app was removed on Christmas day, so the toy was useless. Anyone checking having bought it as a gift would have seen the app, but anyone actually given it, would have found themselves with a useless toy gun
Having to put a more recent date due to Trustpilot restrictions, but it was a few years back
This was recieved before the date Bitmore claimed it was withdrawn, I think Christmas 2017
When, probably Boxing Day, I tried to use it, the app had been withdrawn, making it useless
I am putting this review now, because I found it, and, realising that Bitmore is still extant, thought the experience relevant
October 25, 2022
Unprompted review
Reply from Bitmore
Thank you for taking the time to share your experience with the Bitmore wooden AR Gun. We appreciate your feedback and apologise for any inconvenience you faced with the app's availability.
We'd like to clarify that this product was discontinued in 2018 and any remaining unsold stock we had was responsibly recycled to ensure minimal environmental impact.
It seems that you received one of these discontinued products from another source as a gift. We understand your frustration regarding the app's removal and subsequent inability to fully enjoy the AR games.
If you have the opportunity, we'd be really interested to learn when you received this gift and (if known) where it was originally purchased.
We truly value your input and will consider your feedback as we strive to improve our products and services. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your understanding and thank you for bringing this to our attention and hope to see you return as a Bitmore customer in the future.
Best,
A
Great communication with customer…
Great communication with customer services and fast delivery for replacement needed. Step by step progress update sent to us.
August 13, 2023
Reply from Bitmore
Thank you so much for your positive feedback! We're delighted to hear that you had a great experience with our customer services team and that your replacement was delivered promptly.
We take pride in providing excellent communication and ensuring swift solutions for our customers. Your satisfaction is our priority, and we're thrilled that you found our step-by-step progress updates helpful.
If you ever need further assistance or have more feedback to share, please don't hesitate to reach out. We're here to help!
Best,
A
Bitmore earphones are excellent
Bitmore earphones are excellent, easy to connect and use .
August 2, 2023
Reply from Bitmore
Thank you for your wonderful review! We're thrilled to hear that you're enjoying the Bitmore earphones and that you find them excellent, easy to connect, and user-friendly.
Your feedback is truly appreciated, and it motivates us to continue delivering high-quality products that meet your expectations. If you ever have any questions or need further assistance, feel free to reach out. We're here to ensure your experience remains exceptional.
Thanks again for choosing Bitmore!
Best,
A
Reply from Bitmore
Thank you for your kind review :)
Best,
A
Reply from Bitmore
Thank you for your kind words! We aim to deliver excellent service always.
Best,
A
I bought a powerBank
I bought a powerBank. Great product. I needed service for a problem with a connector, and the service fixed the problem right away. Very professional and quick.
July 21, 2023
Unprompted review
Reply from Bitmore
You are most welcome, we're glad we were able to help you out so quickly.
Best,
A
Good customer service
Good customer service. Had a fault with my pods got them returned quickly and a new set posted back to me. Would recommend.
June 29, 2023
Reply from Bitmore
We appreciate your purchase! It's delightful to hear you're pleased with the power bank. Our prompt and professional service ensures customer satisfaction, and we're always here to assist you.
Best,
A
Excellent customer service
Excellent customer service, Ryan was very professional and helpful in getting my item sorted.
Thank you for the wonderful service.
July 12, 2023
Unprompted review
Reply from Bitmore
Thank you for your kind feedback! We pride ourselves on excellent customer service. Ryan is a valued team member, and we're thrilled he could assist you promptly and professionally. Your satisfaction is our priority!
Best,
A
Was easy to exchange
June 20, 2023
Reply from Bitmore
We're glad to hear the exchange process was smooth for you! If you need further assistance, feel free to reach out anytime.
Best,
A
Excellent Customer Services
I purchased some Bitmore earbuds on a Tui flight and unfortunately one of the buds wasn't working. I contacted Bitmore upon my return from holiday and after sending photos to customer services to explain the problem they requested my earbuds be returned to them and they sent a replacement set. Very impressed with their Customer Services department. My new ear buds are working perfectly! Thank you very much!
June 20, 2023
Reply from Bitmore
We apologise for the inconvenience you experienced but are thrilled we could resolve it promptly. Thank you for your positive feedback, and we're happy your new earbuds are working perfectly! Your satisfaction is our priority!
Best,
A
You done a great job replacing my…
You done a great job replacing my charger but new one has stopped charging so back to square one does not work
June 14, 2023
Reply from Bitmore
We apologise for the inconvenience. Please reach out to our Customer Services team so we can assist you promptly with this issue.
Best,
A
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