BitOasis Reviews 

I am an user of Bitoasis , it’s purely a scam , not at all friendly, you invest and they discontinue the altcoin and your money gets stucked and it’s hard to withdraw your money , so please be aware

Not recommended, very high fee whil buying and selling…

Very good assisting

The support team of BiOasis on whatsapp is simply outstanding. They are very clear in their requirements, doesn't waste time and the time taken to fix the issue is commendable. A special thanks to Firas Al Ramamneh and Omar Radaideh. Keep up the good work.

I’m not trying to badmouth anyone, just pointing out a few flaws for your attention. As someone living in the UAE, I’d really love to see a local platform grow and succeed globally.

Deposits and withdrawals work great—no issues there. But honestly, the app kinda sucks. Chart prices don’t match order prices, and the charts keep showing price alerts and old executed orders, which makes everything look graphically messy and hard to read. The most annoying thing? The app refreshes every 5–10 minutes, so you lose what you were doing and have to start your order from scratch. Overall, the app feels heavy and slow.

About crypto transfers—any transaction over $1,000, you have to go through verification to prove it’s really you. Super annoying.

Just to be clear again, my intention is not to defame the platform, rather hoping for some improvements. Have a great day!

Very bad service , the WhatsApp bot is totally useless and dumb.

My withdrawal has been hold for more than 20 hours without any reason and its very difficult to reach out to customer service.

I will move all my assets to a better platforms where transactions execute in few minutes

Not great, not horrible, but totally frustrating!

Platform was working smoothly. Connected my bank account as trusted so that money could instantly sent, which i was.

Then Indecided to wire money across, which was a failure. I contacted customer service who vaguely instructed me to "create a deposit voucher" so that my fund could reflect on my account! THAT IN AND OF ITSELF IS RETARDED. I was advised i wouldn't be charged a second, but I WAS, another 40K.

So, 40K transferred, 40K still pending in the sky, it's Friday. When did they sort it out? WEDNESDAY! 5 days of IDLE money, I missed out on so many investment opportunties. I took me 15+ times, contacting various departments to get my money reflected on my account.

The worst part is, THEIR TRADING PLATFORM IS NOW UNDER MAINTANANCE. From 12 noon for 7 hours (approximately), but its currently been 13 hours. Sending my funds back to my account and to another platform runs the risk of money being lost in the clearance house.

All i can say is, the UAE CENREAL BANK of UAE should investigate this platform. I will be filling for misappropiation / mismanagement of customer funds. Money should work for you, and this platform has charged me transfer and transactiona, and lost me money.

You will get locked!..
I am very disappointed. I have been using this account for a long time, and suddenly my account was blocked without any notification.
When I contacted support, they informed me that the account was blocked due to verification requirements. They asked me to provide my bank statement, payslip, and also requested that I show my debit and credit cards during a video call.
However, I already completed the verification process when I created my account, including both Tier 1 and Tier 2 verification. Now they are repeatedly asking me to connect to a video call and show my cards, which feels unusual and is something I have never experienced before.
If additional verification is required, it would make more sense to verify through OTP or email login verification. This current process seems very different and uncomfortable.
I kindly suggest that people think carefully before investing on this platform. Once my account is reopened, I plan to withdraw all my assets and close the account because I am concerned about what additional requirements might be asked in the future.

You will get locked - been locked since forever. be aware.

The routine is as follows and what other reviewers are saying: they will tell you to KYC yourself again and send the documents, they will tell you they are tirelessly working on it, you hop on livechat. they tell you KYC is missing. then you complain that you submitted already the KYC, then they said oh you've already submitted documents no further action needed, after waiting for 2 weeks. they will send you another email saying missing KYC documents, you go back and fourth and send back the same email to them. and then they will continue doing the same, they will have a bot reply saying to email their help email - yes already have done that and same routine happens. money is gone i said good bye to it. let them enjoy it. if you don't care about your assets come here. just own your crypto wallet nothing is safe anymore.

Great customer service through WhatsApp. Aya dis a great job.

I have an account with BitOasis since almost the beginning. I was ask to submit my emirateID through their App to update my identity/residency. Their app wouldn't not recognize my ID. I have reached out to many time their support, but they keep replying with the same automated msg and no help.
Their support is a total joke !!!

It used to be very efficient. I’ve been stuck for weeks now doing their KYC and verifications, they don’t actually consider answers. What’s goin on? I just need my account fairly unlocked.

All the staff is very helping..... Very fast and furious.... A very reliable exchange in Mena.... I m satisfied ALHAMDULILLAH

I bet this company is underwater and bankrupt. Get your money out before its too late. I'm glad I transferred all my crypto out of there months ago when they kept closing my requests without responses.

They spend time to respond to negative trustpilot reviews but not to work on actual user requests such as KYC, proof of address veri, withdrawals on their website. Scammers!

his platform is completely shady.
it feels like a scam. They don’t actually operate as they claim. After collecting your personal information, they disable your account. They’re not onboarding real users; something suspicious is definitely going on.

Stay away.

Facing so much delay on verification with zero help and guidance. Something that takes minutes is taking weeks. I am now concerned even about my existing portfolio.

They are simply ignoring my complaints and constant follow ups.

Missed out on so many trades.

I’ve been a BitOasis customer since 2022. Recently, I went through the verification process again after updating my ID. The verification took a very long time — around three months — but eventually it was completed. However, just two weeks ago my account was suddenly restricted “due to internal reasons,” which were never explained to me.

Warning STAY AWAY FROM BITOASIS

I’ve been a loyal client for over three years, and I cannot believe how far Bitoasis has fallen. This company is a complete disaster — unresponsive, unprofessional, and utterly careless with its customers.

Their so-called “support” on WhatsApp is a bad joke. It’s just a loop of useless copy-paste messages that go nowhere. No one takes responsibility, no one actually helps, and you’ll be left talking to a wall while your issue drags on for days. I’ve been waiting four days for my KYC verification, and all I get is silence and empty excuses.

For a company that deals with people’s money, this level of negligence is unbelievable. It shows how little they care about trust, transparency, or even basic customer respect. After years of loyalty, this is the thanks I get — ignored, delayed, and treated like an inconvenience.

To anyone thinking of signing up: don’t make the same mistake I did. Bitoasis doesn’t deserve your business or your trust. There are plenty of exchanges that actually care about their users — this one clearly doesn’t.

Bitoasis has become a warning sign in the crypto space — unreliable, unresponsive, and not worth the headache.

I have been a BitOasis user since 2017 and have always held Tier-2 verification status. However, at the end of August / beginning of September, I was unexpectedly asked to undergo the KYC process again. Since then, I have repeatedly provided all requested documents, including ID copies, bank statements, and additional information, yet my verification is still not completed.

It has now been several months of continuous back-and-forth with your team, without resolution. This situation is extremely frustrating and unacceptable. My account has been effectively restricted during this period, resulting in financial losses due to the inability to access or manage my own funds. At this point, the delays appear deliberate, as there is no justified reason why a long-standing, verified customer should be left in this situation for months.

For clarity, please do not request again that I provide my email or open a new support ticket—we have already been in direct communication multiple times, and the issue is well-documented on your side.

I request the following:

Immediate completion of my KYC verification and reinstatement of my account access.

After eight years of loyalty to BitOasis, this experience is deeply disappointing and raises serious concerns about operational reliability and customer treatment. I expect a prompt resolution to restore confidence.

STAY AWAY!!
I have been trying to finish my KYC for over two month now. I submitted all required documents before. After 48 days they email me back asking for the exact same documents. Meanwhile im a resident in uae with all valid documents and they keep tellijg me its part of their regulations. Clearly whoever is in the kyc department doesnt even review anything. I will proceed with complain through VARA as i have over 200k dirhams in frozen assets. Be careful

Quick update : they have sent me the same email to start the KYC again ( which i have sent since 20 Sep 2025 )