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See what reviewers are saying

Rated 1 out of 5 stars

After depositing countless amounts of money on my favorite platform I can only say I've withdrawn 200 dollars out of well over 4 thousand dollars. The 24 hour service to deposit from a withdrawal is b... See more

Company replied

Rated 5 out of 5 stars

So far this site has been pretty legit was a little skeptical at first due to all the fish games that go around on Facebook.I found this website just browsing gave it a try waiting for my first redemp... See more

Rated 5 out of 5 stars

Bitplay has by far one of the Best setups I've seen. I've tried so many different apps and sites out there and have dealt with glitchy software, horrible to non-existent customer, and scammers. Not h... See more

Company replied

Rated 5 out of 5 stars

I would like to say something about the customer service at bitpla.ag his name is Victor and he’s the best by far ever customer service in any place I’ve ever played his polite, professional and reall... See more

Company replied

Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gaming service Provider

Written by the company

BitPlay is an online sweepstakes platform that provides the latest online slot games and slots in the comfort of your home. We give you zero financial risks and 100% privacy due to the crypto solutions we offer. There are more than 500 unique games for you to enjoy with your friends and colleagues. You're guaranteed to have the best time ever!


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Hands down the best better than bit o…

Hands down the best better than bit o gold. Betbitwin and bitspinwun ,

January 8, 2024
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Edward, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

Hands down best customer service

My customer service rep was Jayden, was very helpful fast and very clear my question was short and simple but I was very impressed with how fast they got back to me I’ve been on other similar websites and there customer service was trash…. I highly recommend them 🙌🙌

January 3, 2024
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Mari, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 1 out of 5 stars

Declined withdrawal and wouldn’t payout

Scam. I requested a withdrawal 2 nights ago and the withdrawal status stated “on hold” for 12 hours. Was lied to by customer service several times. I had won a significantly higher amount than I ever had. They ripped me off and declined my withdrawal request. Terrible customer service for someone that has been a customer and has lost thousands of dollars to them. Please don’t waste your time! They are con artists!

December 20, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

We’re so sorry to hear your experience was not satisfactory and did not meet your expectations. Please help us improve by providing us with more information. If you’re open to discussing your experience further, we can be reached at info@bitplay.ag

Rated 5 out of 5 stars

Jayden is awesome

Jayden is awesome . Quick and fast

December 21, 2023
Unprompted review
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Reply from bitplay.ag

Hi Kima, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

They've come a long long way…

I've been playing here forI've been playing here for quite sometime near the beginning of this casino. They have come a long long way. We've had our ups and downs, more UPS than Downs I'm proud to say. Since they have this seemingly quicker way of depositing things do you run a little smoother in my experiences. If they could just get the withdrawal process on board with their deposit process I think that they would be straight them up because you went here you do but it's frustrating if it takes extra amount of time to get your winnings nonetheless I continue to spend my money here I continue to play I continue to tell people to go here and play nobody's perfect you got to take the good with the bad and just pray that you come out on top sometimes have a great day. And a shout out to my customer service reps.. AKA Tommy and Norman just to name a couple to make my life a little easier at times when it's needed.

December 14, 2023
Unprompted review
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Reply from bitplay.ag

Hi April, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

So far deposits went great waiting on a…

So far deposits went great waiting on a withdrawal and as soon as I get it I will change the stars to 5 :)

Update. Got it :)

December 7, 2023
Unprompted review
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Reply from bitplay.ag

Hi Dane, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 1 out of 5 stars

Well this was my go to for fish tables…

Well this was my go to for fish tables I've been playing for 2 years and I won 200 on nov6. Here it is the 10th and Noone can tell me where my money is at..I get three different stories and then I call and he says the blockchain rejected it.. I have 20 withdrawls for 4000 this is just bs..

November 10, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

We’re so sorry to hear your experience was not satisfactory and did not meet your expectations. Please help us improve by providing us with more information. If you’re open to discussing your experience further, we can be reached at info@bitplay.ag

Rated 1 out of 5 stars

Save yourself the headache.

I’ve played with this company in the past with no problems although I’ve never won any money here so I’m not sure how the withdrawal process is. I made a deposit in doge coin that was confirmed on the blockchain less than ten minutes later but still 24 hours later has not been credited towards my account. Customer service has been no help and I figure the only thing I can do about it is write this review which will end up costing the company much more in the long run than my small deposit. Play at BitStarz, slots.lv, or Bovada.

November 7, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

We’re so sorry to hear your experience was not satisfactory and did not meet your expectations. Please help us improve by providing us with more information. If you’re open to discussing your experience further, we can be reached at info@bitplay.ag

Rated 2 out of 5 stars

I tried to withdraw my winnings…

I tried to withdraw my winnings downloaded my picture with my i.d and date and game liked they asked and each time kept declining me said the i.d wasn't visible at first then said the date wasn't visible I did this 7 different times and still was declined my winnings.... guccigirl

October 29, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

We’re so sorry to hear your experience was not satisfactory and did not meet your expectations. Please help us improve by providing us with more information. If you’re open to discussing your experience further, we can be reached at info@bitplay.ag


Rated 5 out of 5 stars

I love playing with bitplay

I love playing with bitplay. I love the opportunity for the daily bonuses. Lots of amazing games. I love winning. And I am able to redeem for real money. I play daily. Bitplay is my goto for any games.

October 30, 2023
Unprompted review
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Reply from bitplay.ag

Hi Michelle, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 1 out of 5 stars

Liars and thieves

They initially refused to credit me with my deposit. Finally got my deposit but they are refusing to honor their bonus for it AFTER being lied to about why I would not be receiving it. Then told me it would be allowed ASAP and that was a lie as well. I will post screenshots if I can figure it out

October 8, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

We’re so sorry to hear your experience was not satisfactory and did not meet your expectations. Please help us improve by providing us with more information. If you’re open to discussing your experience further, we can be reached at info@bitplay.ag

Rated 5 out of 5 stars

Great customer service highly…

Great customer service highly recommended

October 17, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

We are incredibly grateful that you took the time to share your feedback with us. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!

We look forward to serving you again soon.

Rated 5 out of 5 stars

Great customer service

Great customer service, trustworthy and quick! Thanks again guys!
Shoutout to Theo you the real MVP!
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

October 8, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Ashley, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

LOVE THIS SITE!!!!!

LOVE THIS SITE!!!!!
Added $17 with a coupon then I ended up getting $29 dollars and won $80. That was pretty cool to me a profit is always a gain!!! Fast payout methods just have a little patience will receive within 1-8 hours max sometimes more but I doubt it!!!

September 24, 2023
Unprompted review
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Reply from bitplay.ag

Hi Emerald, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

Bitplay is by far the Best…

Bitplay has by far one of the Best setups I've seen. I've tried so many different apps and sites out there and have dealt with glitchy software, horrible to non-existent customer, and scammers. Not here.
Bitplay's Customer service, like Norman, are quick to answer, very knowledgeable, and friendly.

September 18, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Phantom, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

Fun and fast

Fun and fast. The support staff is quick and informative. The games are plentiful and fun. Im a regular user of this site and I love it!

August 30, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

We are pleased to have the opportunity to serve you and hope you thoroughly enjoy the games!

Rated 5 out of 5 stars

BitPlay is by far the fastest and…

BitPlay is by far the fastest and easiest website to send money. I have used many websites and most were not only difficult but I lost money. Every representative I have come in contact with from BitPlay is extremely helpful and very nice.

August 29, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Brie, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

All Great Things

Customer service with BitPlay has always been great. Actually have two people that I would like to mention and that's Victor and Salva. Since bit play offers so many different bonuses I sometimes get confused and send in the wrong bonus information. Victor and Salva both took the time to find the bonuses for me and apply them. In both instances I forgot that they were fees involved with Bitcoin I'm still working on it and they were both nice enough to go back in reorder the links for me. I really enjoy a bit play and all the options that there are available. It's super easy just available 24/7 and there have been no problems for me I've been with them for quite some time for over a year and a half 2 years maybe. I definitely enjoy using the play. Like I said excellent customer service and never had a problem!!

August 21, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Cyn, thanks for the awesome review! Customer satisfaction is always a number one priority for us. If there is anything else we can assist you with, do not hesitate to contact us, we will be more than happy to assist you.

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