I started using Bitrefill after Binance Card was terminated in EU. I was a bit skeptical in the beginning, as crypto card services can be a struggle. Bitrefill has been a great surprise. The service... See more
Company replied
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The cards (Visa) come through but are denied sporadically. Although Bitrefill do respond fast, the responses are useless and palm them off on whatever provider they use to generate the card. Authorize... See more
Company replied
I was a little hesitant because this is the first I have ever used bitcoin to purchase anything, but it was absolutely the easiest thing to do! Bitrefill makes the transaction smooth and fast!!
Company replied
I had a great experience with this service! Everything was fast, smooth, and very efficient. The process was simple and didn’t take much time at all. I really appreciate how quick and reliable the ser... See more
Company replied
Company details
Written by the company
Bitrefill is the ultimate platform for using crypto in everyday life since 2014. With payment methods including bitcoin, ethereum, solana, polygon, and more, you can choose from over 10,000 gift cards around the world, pay bills, top-up mobile phones, and even use the Lightning Network for fast, low-cost bitcoin transactions. Operating in 170+ countries, we make crypto easy to live on globally.
Contact info
Mailbox 2333, 111 75, Stockholm, Sweden
- support@bitrefill.com
- bitrefill.com
You should know
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i love how easy to buy from bitrefill
i love how easy to buy from bitrefill , best place and the place that every gamer need it 🫶🏻🫶🏻
January 9, 2026
Unprompted review
Reply from Bitrefill
Hi Nazih, thanks for the feedback and sharing your experience with us! ❤️
amazing and loved their service
January 8, 2026
Unprompted review
Reply from Bitrefill
Thanks a million Ghanshyam! We appreciate the feedback
smooth and very easy!
January 7, 2026
Unprompted review
Reply from Bitrefill
Love to hear it!! Thanks for sharing your feedback
Phenomenally easy to use and good…
Phenomenally easy to use and good value. Great selection of gift card options to choose from, as well. Thanks
January 6, 2026
Unprompted review
Reply from Bitrefill
Thanks for the review Eric!
Reply from Bitrefill
Just the way it should be ☺️
my favorite crypto gift cards service
my favorite crypto gift cards service, works stable, often updates, friendly support
January 5, 2026
Unprompted review
Reply from Bitrefill
Thanks for the love Dmitriy!
Reliable gift cards
Bitrefill offers a wide range of gift catds which have always worked for me. I used this service as I received a code for it from a rewards app and it worked perfectly!
January 3, 2026
Unprompted review
Reply from Bitrefill
Hey Dexter, thanks for the review! We love to hear how our customers use our platform!
Very simple and pretty fast
January 2, 2026
Unprompted review
Reply from Bitrefill
Hi Xilo, we're glad you like the speed of our service!
Reply from Bitrefill
Hi Moses, thanks for sharing your feedback!
Great payment options
Great payment options, definitely with crypto payments.
Fast transaction, no fuss, used many times not a single problem with any of the gift cards received.
Definitely recommend to anyone looking to get gift cards or esims.
January 1, 2026
Unprompted review
Reply from Bitrefill
Hi Anthony, thanks for sharing your experience! We will always work hard to provide the best service!
Definitely recommend it
Definitely recommend it
Fast items arrival
Great customer service
Best prices
And it has a lot of payment options
January 1, 2026
Unprompted review
Reply from Bitrefill
Hi Lozano, thanks for touching on those points & we love to hear you like the variety of payment options!
So nice and quick
Super quick responses really nice and helpful fixed my issue with no problem
December 29, 2025
Unprompted review
Reply from Bitrefill
Hi Misa, thanks for sharing your experience and leaving a review! We're happy to hear our team was able to help you with your issue!
Great customer service
Great customer service! I had an issue with a double payment, but Jerry from the support team identified it quickly and credited the full amount to my Bitrefill account balance. Fast, professional, and very helpful. In my opinion, providing this level of support is one of the secrets behind a company's success. Happy New Year to the whole team
December 29, 2025
Unprompted review
Reply from Bitrefill
Hi Giuseppe! Thank you so much for sharing your experience and for the kind words about Jerry! We've shared this with him and are thankful to have him on our team ❤️ We're glad to hear our team was able to help with your issue!
Very easy to use even for me who is…
Very easy to use even for me who is clueless with this
December 27, 2025
Unprompted review
Reply from Bitrefill
Hey Gavin, thanks for sharing this feedback! We know using crypto can be confusing at first, so we're happy to hear we made it easy for you!
Bitrefill withholding 50 USDT payment (Order 436a7f55...) - Refusing to access their own EVM wallet
LATEST UPDATE: Bitrefill has now cut off all support communication, claiming that because I am demanding my money back, it is now a 'legal matter'. They admit the funds are in their possession but refuse to act. They are using their Terms of Service to legally keep customer assets. UNACCEPTABLE.
UPDATE Dec 26: Bitrefill support (Marifel) has officially admitted they can see the 50 USDT in their wallet (TXID: 0xe9e4...effd) but REFUSE to release the product or refund, claiming 'infrastructure' limitations. This is a custodial service holding customer funds without delivering service. This is theft by technicality. I am now filing a report with the European Consumer Centre (ECC-Net).
I am extremely disappointed with Bitrefill's support (Request #387944). I made a 50 USDT payment for Order #436a7f55... Due to a network selection error, the funds were sent via the Plasma network to the exact address provided by Bitrefill ending in ...5caC.
The transaction is confirmed on-chain (TXID: 0xe9e4...effd). Since this is an EVM-compatible address, Bitrefill holds the private keys and can access these funds.
However, support agent Jerry repeatedly claims the funds are "unrecoverable" due to "infrastructure" issues. This is technically false. They are keeping my money without delivering the product.
I demand that a manager reviews this case and releases my Google Play code. I have provided all full on-chain evidence in my support ticket.
December 26, 2025
Unprompted review
Reply from Bitrefill
Hi Aurora, We're sorry to hear about the issue you are having. Unfortunately we do not support the network that you used and are not able to recover your payment at this time. Please see our last message if you need to escalate your issue further.
Reply from Bitrefill
Hi Israel, thanks for the review!!
Bitrefill is very rapid in delivery
Bitrefill is very rapid in delivery
December 25, 2025
Unprompted review
Reply from Bitrefill
Hi Gholamreza, thanks for sharing your feedback with us!
Legitimate, Fast.
Legitimate top-up website with cryptocurrency as the payment method.
December 24, 2025
Unprompted review
Reply from Bitrefill
Hi Sayyid, thank you! We appreciate the review and feedback!
cards always work
cards always work, the place it redirects me to for some cards is a bit annoying ocasionally tho cus it makes me turn my vpn off, also searching "Roblox sar" not bringing up the card that is in SAR is annoying
December 23, 2025
Unprompted review
Reply from Bitrefill
Hi Meower, thanks for the sharing your feedback with us. We will look into the issue you highlighted to see how we can improve them.
Bought a phonepe gift card redeemed it…
Bought a phonepe gift card redeemed it and phonepe says already attached to other account. They gave me total fake code and when I raised ticket they saying code was valid and didn't have any proof saying it was valid and other bullshit all i need was proof and they didn't gave any proof literally nothing just closed my ticket every time and by seeing reviews on trustpilot it is confirmed they do scam
December 5, 2025
Unprompted review
Reply from Bitrefill
Hello Rajender, Our Phonepe supply team confirmed that the code was valid, active, and unused at the time of purchase, meaning it couldn’t have been redeemed beforehand. These digital vouchers are issued in real time via a direct API connection with Phonepe and can only be redeemed once delivered. Phonepe has requested that you work with them directly to solve the issue since there is nothing wrong with the code. We apologize for the inconvenience this has caused and hope they are able to resolve your issue swiftly.
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