BitSkins Reviews 2,144

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers praise the website for its ease of use, efficient transactions, and competitive prices, often noting that they found skins much cheaper than on other platforms. The support team is frequently highlighted for being quick, helpful, and responsive, resolving issues effectively and providing a top-notch experience. People appreciate the swift payment and withdrawal processes, with many reporting immediate item transfers. However, some people were dissatisfied with certain aspects, particularly regarding account security and the KYC process. There are mentions of security concerns and issues with account access, with some customers expressing dissatisfaction with the company's handling of these situations. Some customers also found the website's interface unclear for first-time users and experienced difficulties with specific payment methods or withdrawal options, including delays in funds being credited.

What people talk about most

Website

Clients share ambiguous opinions on the website. Many reviewers praise it as a great, easy-to-use site with... See more

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the good selection of skins,... See more

Payment

Users describe ambiguous interactions with payment. While some customers praise the smooth crypto... See more

Price

People report ambiguous experiences with price. Many reviewers praise the good prices, with some finding... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the support team for being... See more

Based on these reviews

Rated 4 out of 5 stars

The Website itself is good. Also the process of Buying was great. Only Problem is that you can sell items without 2FA and your account can easily be hacked. That happened to me and i lost ~1.4k$. So... See more

Rated 4 out of 5 stars

The Site is great and the support team is very quick and helpful. The downside is the quite lengthy KYC process. Id give 5 stars but the KYC process for lvl 2 was just too much of a hassle for it to b... See more

Rated 3 out of 5 stars

Site for first time user is not clear, payment methods with kyc not working are pain in ass. While being in Poland i was trying to send picture of id but there was error on all browsers and phone pc a... See more


Company details

  1. Online Marketplace
  2. Gaming service Provider
  3. Video Game Store

About BitSkins

Written by the company

BitSkins is a leading skin platform for CS:GO and other popular games such as DOTA2, TF2.

🌍 Global | We offer multiple payment methods for our users so it doesn't matter where you live, you can still buy your favorite items.

🔐 Top security | We're are here to protect you. BitSkins has been on the market since 2015 so we are aware of all ways to keep our users safe.

💵 No hidden fees | We are transparent with our customers, we don't have any hidden fees and you can save up 40% on your skins with us. Do you have any questions? Don’t hesitate to reach out to us at support@bitskins.com

BitSkins 2.0 is here

Written by the company

Available from 1st of August 2023
Since 2015, BitSkins has been a pillar in the CS:GO trading scene, and now with the release of CS2 on the horizon, it is time to make some changes. Our team has been working tirelessly to completely overhaul everything about BitSkins to make it better, faster, and safer.

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

the best skins website

I actually really like this website, it’s clean and easy to use - the prices are very good and they give you an honest discount price, and allow you to sort by price, discount etc etc…
I’ve used this one and skinport - both are the only websites I’ve used and to be honest I think bitskins is the best, so much cheaper then skinport and I really appreciate the website!
I’ve spent nearly £2000 with them and everything has been legit and proper!
Thanks!
PS:
when I say they’re the only websites I’ve used I mean they’re the only ones I’ve bought from - I’ve checked out other websites and none of them are better then bitskins!

November 2, 2025
Unprompted review
BitSkins logo

Reply from BitSkins

Thank you for the 5 stars! We’re glad you had a great experience on BitSkins. If you ever need help, we’re here for you.
— BitSkins Team

Rated 1 out of 5 stars

This site is a scam

This site is a scam, avoid it. Before selling the item, there was no problem adding a VISA card. They also charged a $1 fee for this. After selling the item for $80, there was no option to withdraw the money to the previously added card, and it was impossible to add a new one. It's impossible to withdraw money from this site, and the cryptocurrency fees are high and not worth it.

October 31, 2025
Unprompted review
BitSkins logo

Reply from BitSkins

Hi there,

Are you sure your Visa card was fully verified? A $1 authorization only confirms the card exists — it doesn’t complete verification. Without full verification, Visa withdrawals won’t appear.

We haven’t had widespread issues with Visa payouts, but we’re happy to check your account.

Please contact support@bitskins.com so we can help you withdraw your funds.
— BitSkins Team

Rated 1 out of 5 stars

KYC fraud

Once you submit everything needed for KYC (requirements are specifically written down on their website) they think up extra requirements and deny KYC anyway. I did the process twice, 2 times I was asked to add something extra. Not a trustworthy procedure at all.

October 31, 2025
Unprompted review
BitSkins logo

Reply from BitSkins

Hi there,
We’re sorry to hear about your experience. Our KYC requirements have not changed, and we do not ask for additional documents unless something is missing, unclear, or does not meet the verification standards required by our payment and compliance partners.

We understand it can be frustrating to be asked for extra clarification, but please note that this is not an attempt to complicate the process — it’s simply to ensure the information matches the mandatory regulatory guidelines. We have not seen widespread issues or negative feedback regarding the KYC flow, but we are always happy to review individual cases.

Please contact us at support@bitskins.com and include your email or ticket number. We’ll gladly recheck your submission and help you complete verification as quickly as possible.
— BitSkins Team

Rated 2 out of 5 stars

High Fees and Misleading "Discounts"

Not the best, not the worst, but first I will mention the really bad parts about Bitskins:

- Sorting results by "Discounts" can be terribly misleading on Bitskins and I have accidentally overspent a few times because of this. You have to double check the Steam market price for everything and can not rely at all on the "Steam Market Price" that Bitskins shows for items. Sometimes it's correct, but often on the "best discounts" it's wildly wrong. If you buy one of these "80% Discounted Items", often it will be an item which is actually cheaper on Steam. This makes finding actual good deals very tedious, if you want to try flipping skins.

- 10% sales fee and 4% withdrawal fee which in total is no better than Steam Community market's 13-14% fee.

The site works, but it's kind of bad compared to competitors. One more benefit can be their tradebot system which makes it different from peer-to-peer (p2p) trading sites.

I have used Bitskins for many transactions, but now that I have a bit more experience with trading I can confidently say to avoid it. I deposited Litecoin to buy skins, sold a couple skins and withdrew some Litecoin. This all worked, but as I mentioned before the fees are disappointing.

It can take a long time to sell your skins at a decent price. It only goes quick if you sell at a high discount.

From what I've heard, Bitskins used to be relatively good, but now there is better competition around. People mostly prefer p2p sites now. 3rd party skin sites I would recommend instead: CSFloat.com and Haloskins.com both have higher volume (so you can sell skins faster) and lower fees 2-3%. Although keep in mind they are p2p sites which isn't necessarily worse, but different. You should understand the pros and cons between p2p vs. bot trading sites like Skinport and Bitskins.

October 30, 2025
Unprompted review
BitSkins logo

Reply from BitSkins

Hi there,
Thanks for the detailed feedback. A few clarifications:
Steam prices: We pull prices directly from Steam, but Steam’s market can fluctuate or show incomplete data for rare items. Discounts are not “manipulated,” but we always recommend double-checking if you’re flipping high-variance items.
Fees: BitSkins is a bot-based platform, not P2P, which means we handle and insure the trades ourselves. This model naturally has different cost structures than P2P sites.
Sales speed: Bot markets generally move slower unless items are discounted — that’s normal across all non-P2P platforms.
We appreciate you sharing your experience, and we’ll forward your notes about the pricing display to our team so we can continue improving it.
If you have any specific items you believe were priced incorrectly, feel free to send them to support@bitskins.com and we’ll review them.
— BitSkins Team

Rated 5 out of 5 stars

Skins with good prices

Fast, simple and efficient. Skins with good prices. Highly recommend!

December 2, 2024
BitSkins logo

Reply from BitSkins

Thank you for the 5 stars! We’re glad you had a great experience on BitSkins. If you ever need help, we’re here for you.
— BitSkins Team

Rated 1 out of 5 stars

Not secure site

Not secure site
This site is not secure someone can just access your account through their services happened to me and they lost 1600$ worth of items that were sitting in the bitskins inventory and just blame the user and hide behind policies and refuse to do anything about anything
If it isn't about selling items so they can get compensation don't bother reaching out to them for help

October 22, 2025
Unprompted review
BitSkins logo

Reply from BitSkins

Hi there,
It’s not possible for anyone to access your BitSkins inventory through our system. All item movements require either a confirmed Steam trade or a login to your Steam account. If your items were taken, it means your Steam account was compromised, not BitSkins.
We don’t “hide behind policies” — we simply cannot restore items that left through a legitimate Steam trade from a compromised account. No third-party site can.
Please make sure your Steam is secured (new password, new Steam Guard, revoked sessions) and send your ticket number to support@bitskins.com so we can review the activity.
— BitSkins Team

Rated 2 out of 5 stars

ticket #37466

ticket #37466

problem in withdrawing a skin

Created at:

2025-10-25 13:41:50

Updated at:

2025-10-25 13:41:50

Status:

Active

Category:

Other

Back

Banana Leclerc

2025-10-25 10:41:50

Hello,

I purchased an AWP (Buy ID: #14762147 ) and the withdraw status on my BitSkins inventory is still showing “Need Steam Guard”. I have confirmed:

My Steam Guard is enabled (Mobile Authenticator active).

Steam Inventory is Public.

My Steam account is not Limited.

Purchase not available in Trades active Trades history

Please confirm whether this item is queued and when it will be sent, or manually push the trade to my Steam account. I can provide screenshots if needed.

Thank you

October 25, 2025
Rated 5 out of 5 stars

Bitskins is 10/10

Bitskins is a very trustworthy platform, I genuinely recommend it to every CS player who is looking for a good trading/buying/selling site.

Customer service is also quick to reply, polite and helpful!

October 24, 2025
Unprompted review
Rated 1 out of 5 stars

I do not recommend the site

I do not recommend the site, it deceives users, I registered, put up for sale 3 skins, one was sold and the money went to trade, the ban was supposed to end the next day, I go and see that the site throws out that your account was blocked due to violation of the terms, but I did not violate any terms, SCAM
Upd I wrote to support and they haven't responded for 3 days now.

October 24, 2025
BitSkins logo

Reply from BitSkins

Hi there,
Your account wasn’t blocked “for no reason.” This almost always happens because of a Steam trade issue or reversal, and we have to lock the account to protect the remaining items — it’s not a punishment and not a scam.
Support may take a bit longer during high traffic, but they will reply.
Please send your ticket number to support@bitskins.com, and we’ll check your case as soon as possible.
— BitSkins Team

Rated 1 out of 5 stars

Scam website

Scam website, sent a ticket to there official website twice. Same guy answered to both tickets and scammed me because I thought he was an admin since he replied off my ticket made to website and that his steam trade bot was in the stream group

October 16, 2025
Unprompted review
BitSkins logo

Reply from BitSkins

Hi there,
This wasn’t BitSkins. Our staff will never ask you to trade items on Steam, add someone, or use a “trade bot” outside the platform. If someone contacted you on Steam, that was a scammer impersonating support, not an actual BitSkins admin.
All real trades happen only through the BitSkins website, never through Steam chat.
Please contact support@bitskins.com with your ticket number so we can review what happened and provide guidance.
— BitSkins Team

Rated 1 out of 5 stars

All the commissions are high

All the commissions are high, most of the prices are the same as Steam, why would I use this site if I can buy it on Steam?

September 27, 2025
Unprompted review
BitSkins logo

Reply from BitSkins

Hi there,
We’ve updated and fixed the price recommendation system, so listings should now reflect more accurate market values — and sellers can price their items appropriately without accidental overpricing.
If you see anything that still looks off, feel free to contact support@bitskins.com.
— BitSkins Team

Rated 4 out of 5 stars

Great Site But Too Much KYC

The Site is great and the support team is very quick and helpful. The downside is the quite lengthy KYC process. Id give 5 stars but the KYC process for lvl 2 was just too much of a hassle for it to be a "seamless" process. Besides the KYC the site is one of the OG marketplaces since csgo and have been reputable since day 1.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Safest site for sure, they can also store items!

Safest site for sure. Sometimes stuff gets stuck with bots, but Support is lightning fast.
Currently the best thing about them is that they can store items for you. Its been hell since the trade reversal update, but its does not effect BitSkins much. Prices are not the cheapest.

September 18, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look