Bits of Plastic Reviews 113

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent condition of products upon arrival, often highlighting the meticulous and secure packaging that ensures items are well-protected. Many consumers appreciate the fair and reasonable pricing, finding sought-after items at competitive rates. The swift and efficient delivery service is frequently mentioned, with many receiving their orders quickly and with good communication throughout the process. People also commend the outstanding customer service, noting the helpful and responsive staff who go above and beyond, even assisting with address changes or resolving issues promptly. The overall quality of the items and the positive shopping experience lead many to express their intent to become returning customers.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the quality of items, often... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast and speedy... See more

Price

Users describe positive interactions with price, consistently highlighting great, fair, and reasonable... See more

Quality

Customers consistently report positive experiences with the quality of items. Reviewers frequently praise the... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the great service, fast... See more

Based on these reviews

Rated 5 out of 5 stars

As an in box collector, I always try to collect mint where possible. Bits of Plastic reassured me by describing any flaws and also by sending pictures over for peace of mind before purchasing. Arri... See more

Rated 5 out of 5 stars

Searched high and low for this toy for my son who is fascinated with making ‘stop motion movies’ with the only ones available online by resellers for four times rrp :( Bits of Plastic took new stock... See more

Rated 5 out of 5 stars

These are the first figures I have ever bought and wasn't sure if it was something I'd be into, but I love Jaws and thought why not so ordered the 50th anniversary Quint and Hooper figures. They're re... See more

Rated 5 out of 5 stars

I've bought stuff from Bits of Plastic both from their shop and when they've had a stand at Doncaster Toy Fair, and have been extremely happy both with my purchases and the customer service. The... See more


Company details

  1. Toy Store
  2. Collectibles Store

Written by the company

Bits of Plastic is an online toy store that aims to provide the best products and services to customers throughout the UK. We work closely with a variety of suppliers and actively keep up to date with recent releases to ensure we have what you want. Being passionate about toys, we ensure every order arrives quickly, safely, and in the condition in which it left us! We love to engage with our customers, so please check us out on Facebook to keep up to date with new arrivals. If you're crazy about plastic, you're in the right place! As fellow collectors, we understand the importance of customer service, especially within the toy collector industry. Our customers are not just a number; we aim to continue to provide a personalised approach, with the hope of building a good relationship with each and every one of you. We specialise in providing the best brands on the market and do our best to offer them at competetive prices. Most imortant, when shopping with us, you can be assured that our products will meet your expectations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

113 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience...

First time ordering with BitsofPlastic and have to say the packing is exceptional. Carl was brilliant in comms and item shipped very quickly. Will be using again!

February 9, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, item was dispatched quickly and the seller even let me know it might be late due to the royal mail strikes.

December 6, 2022
Rated 5 out of 5 stars

Great service

Seen the item .chated with staff brought the item ..Excellent service ..Delivered as said no hold ups ..will use again .

November 2, 2022
Unprompted review
Rated 3 out of 5 stars

purchase with 48 hours delivery took…

purchase with 48 hours delivery took nearly a week to get to me, bit sad as I missed my son's birthday which was one of his gifts.

October 28, 2022
Bits of Plastic logo

Reply from Bits of Plastic

Hi Jonathan,

I'm sorry your order didn't arrive when expected. You placed the order on the evening of Friday 28th at 23:50. Your order was then sent to Royal Mail the next morning, as the tracking information shows. With the order being placed on the weekend, though, this will delay your delivery. Unfortunately, we have no control once the order is with the depot.

I'm sorry that the item was late for your son's birthday. Please drop us an email to discuss this further.

Thank you

Rated 5 out of 5 stars

Brilliant.

Brilliant.
Cant praise them enough. Definitely recommend them to others and will buy from them in the future.

October 12, 2022

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