Absolutely shitty platform! coins kept getting lost from my wallet with no valid reason. the guys at Largo Lane LP were able to track it tho
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Despite the bad reviews here I must say that two days ago I sent bitcoin to my wallet and it arrived within an hour, I sold it and funds were credited to my euro account instantly, I withdrew at the A... See more
Company replied
My account was blocked - Ticket 679331 Some days before my account was blocked without any reason or explanation. Please help me. I passed all checks and sent all documents and answers to qu... See more
Company replied
Today my account was blocked without any reason or explanation. Please help me, this is my main bank account. I passed all checks and sent all documents and answers to questions (request 669580). I h... See more
Company replied
Company details
- Cryptocurrency Service
- Bank
- Currency Exchange Service
- Finance Broker
- Money Transfer Service
- Payment Service
Written by the company
OWN YOUR FUTURE. LIVE ON CRYPTO. Grow your wealth by managing bitcoin, ether, and euros securely in one app. Spend instantly with your bank account and Visa card. FREEDOM OF TRANSACTION. 💸 Blend tomorrow's money into your daily life and secure your financial independence. 🏦 YOUR IBAN WITH INSTANT BANK TRANSFERS Deposit and withdraw euros to your bank account instantly using your personal IBAN. 🔐 STORE CRYPTO YOUR WAY Send, receive, and store your crypto securely using your biometrics. 🔄 TRADE CRYPTO 24/7 INSTANTLY Buy and sell bitcoin and ether instantly 24/7 with low fees at the best rates. 📈 GROW YOUR WEALTH Invest automatically and reduce risk with daily, weekly and monthly savings plans. 💳 SPEND CRYPTO WITH VISA CARD Pay with crypto and euros anywhere Visa is accepted and withdraw cash at ATMs. 🇪🇺 MADE FOR EUROPE Available for residents in 29 countries across the European Economic Area. 💪 ESTABLISHED 2014. NEVER BEEN HACKED. 4.4 App Store rating 150k downloads €3b transaction volume €500m assets under management Made with 💚 in Berlin.
Contact info
Am Treptower Park 75, 12435, Berlin, Germany
- bitwala.com
You should know
3.0
Average
2K reviews
Hasn’t replied to negative reviews
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Absolutely shitty platform
Absolutely shitty platform! coins kept getting lost from my wallet with no valid reason. the guys at Largo Lane LP were able to track it tho
February 9, 2026
Unprompted review
Wallet full of errors - Lost coins
The wallet is full of errors. Sending crypto is just impossible and the restoration of wallet is also impossible due to lack of features the wallet has. So if you want to acquire your own funds, you simple cannot do it. I've lost about 100+ EUR, it's not much but it is inconvenient and unprofessional. Tech support isn't helpful and isn't willing to fix the issues. This wallet is a shame for crypto community. Stay away at any cost.
UPDATED REVIEW:
Maybe I wasn’t clear enough, my balance in your wallet is more than enough to make transactions but due to your software code errors that pop up on screen each time I’m trying to send the coins to another address I can’t proceed - this is your code errors - your bug …and because you cannot fix your bugs, you advise me to restore the wallet. Guys first of all I work in this industry, if you have buggy code, you must fix it. You don’t advise customer to restore wallet by using key phrases you showed once a few years ago during registration (all wallets offer access to these keys any time and you don’t). So your code doesn’t work and key phrases cannot be found anywhere. Of course it is inconvenient because the whole experience is wrong and your are trying (nicely) to put the blame/responsibility to the customer. You must do much better if you want to be competitive.
December 23, 2024
Reply from Bitwala
Hi Dimitris Tsangalidis
Thanks for your feedback. We understand how frustrating this situation must be for you and would like to provide some clarity.
Your Ethereum Vault is a non-custodial wallet, meaning that only you have access to your funds. When setting it up, you were informed about the importance of securely storing your Seed Phrase, as it’s the only way to restore access if you ever lose your device or need to reinstall the wallet.
If you still have access to your Vault but can’t send crypto, please check if you have enough ETH to cover the network (gas) fees. Without this, transactions can’t be processed. If, however, you no longer have access to your Vault and don’t have your Seed Phrase, it won’t be possible to restore the wallet or send funds. Since Bitwala does not store or manage private keys, we are unable to recover access for security reasons.
We previously reached out to you regarding this, but if there’s anything else we can do, feel free to contact our support team here: https://support.bitwala.com/hc/en-gb/requests/new.
We’re sorry that your experience didn’t meet your expectations and appreciate you taking the time to share your thoughts. Let us know if we can assist you further.
Best regards,
Your Bitwala Review Team 🖤
transfer funds with account being blocked
(edit). Took 2 weeks to answer but they came back to me despite closing the bank. Happy that they solved the issue and returned the money to the sender since my account was blocked.
November 14, 2022
Unprompted review
BTC Wallet
Raised an issue over a weekend and public holiday. I had it fixed with no delay nor deviation from acclaimed service provision - expect a response within or after a business day. Thanks Nuri.
October 5, 2022
Unprompted review
Reply from Bitwala
Hi Yusuf,
Thanks for your awesome review as this really means a lot to us.
Very happy everything went smoothly for you and you made a good experience with our Customer Support Team!
Thanks for your trust and have a great week!
Your Nuri Review Team
Customer Service is reliable in responding and helping
Customer Service is great, needs some fine-tuning here and there but overall I am satisfied with their help. As long as you provide the correct Information, you´ll get what you´re looking for.
September 16, 2022
Unprompted review
Reply from Bitwala
Hi Alykam,
It's really awesome to know that you've been having such a great experience with us especially with our Customer Support Team 💜 Thanks for sharing and have the best weekend!
Your Nuri Review Team
Great experience
Great experience so far.
I have to admit I am not into cripto, so I can't avaliate or compare this feature, but everything else has being working very well (transfers, withdraws, security, notifications), and they have a great custumer support who kept going back and forth for a week with me until solving my issue.
September 2, 2022
Unprompted review
Reply from Bitwala
Hi Alykam,
It's really awesome to know that you've been having such a great experience with us especially with our Customer Support Team and even tho you're not even that into Crypto 💜 Stay tuned for more exciting features in the near future!
Have a great weekend!
Your Nuri Review Team
THANK YOU FOR SMOOTH TRANSACTIONS
Despite the bad reviews here I must say that two days ago I sent bitcoin to my wallet and it arrived within an hour, I sold it and funds were credited to my euro account instantly, I withdrew at the ATM and all was fine and also made a SEPA payment which arrived the same day. I hadn’t used my account for a little while for fear of things going wrong but will give credit where due as all was good. Please Nuri continue to operate this way and if anything changes please advise us customers so we are not left worried about our funds. Thank you again for the smooth transactions.
August 20, 2022
Unprompted review
Reply from Bitwala
Hi LisaA,
Thanks for taking the time to leave us a review.
In a challenging time like this, it's really awesome to hear everything's running so smoothly for you and to know you on our side still. This is motivating a lot 💜🙏🏻
We will do everything to not leave our customer hanging and keep you in the loop.
Thanks again for sharing and have the best weekend!
Your Nuri Review Team
CHEAP SERVICE DON'T USE THERE ACCOUNT!!!
CHEAP SERVICE AND CHEAP STAF OF NURI BANK THEY BLOCK MY ACCOUNT WITH NO REASON I APPEAL THEM TO OPEN THEY ASK ME FEW QUESTION REGARDING MY ACCOUNT AND SOME IDENTITY AND ADDRESS PROOF I HAND OVER THEM THROUGH E-MAIL AND LATER ON THE PERMANENT CLOSE MY ACCOUNT I WILL NOT RECOMMEND THERE CHEAP SERVICE TO ANYONE RUN AWAY FROM THIS BANK OR YOU WILL LOST ALL OF YOUR MONEY!!!
August 16, 2022
Unprompted review
Reply from Bitwala
Hi Sahil,
Thanks for reaching out to us.
We aim to offer our services to you without interruption however, at times it may be necessary for us to initiate a (temporary) block on the account for security reasons.
If an account is (temporarily) blocked, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. A clear and comprehensive answer to the questions asked is helpful in clearing up the matter.
In any case you will be able to remove your funds once everything's clarified, so in case you need help regarding lost money please feel free to get back to us for further assistance: https://support.nuri.com/hc/en-gb/requests/new
Best,
Your Nuri Review Team
Unable to receive my ETF funds
Nuri is a bank that cannot complete a simple ETF withdrawal transaction. I want to close my account for almost 2 months and I started transferring my money to another bank account. However, I am not able to receive my ETF transfer from Nuri Pots to my account. It has been in pending status for 1 month!!!
I just want my funds and close my account. The customer support keeps telling me that they escalated my case to the respective department. It is unacceptable that this simple transaction takes too much time.
My ticket number: 666715
August 15, 2022
Unprompted review
Reply from Bitwala
Hi Frau TUGCE BAKAR,
Thanks for taking the time to leave us a review.
We're very sorry to hear about your missing transfer. Since you have already contacted our Customer Support Team we invite you to add your ticket number here so that we can check your case again and speed up your process.
Thanks for your patience and have a great weekend 🌱
Your Nuri Review Team
Hello again
Hello again, Nuri(ex Bitwala) I have been waiting for a whole week and still no one has contact with me about the blocked account. Do you have online support center or something. Thanks Your request (700033)
August 15, 2022
Unprompted review
Reply from Bitwala
Hi Tomas,
Thanks for reaching out to us and handing in your ticket number that we passed on internally to our Customer Support Team.
There should already be a response to your request so please make sure to check your email account that is connected to Nuri or your spam inbox in case you can't find it.
Have a great week! ☀️
Your Nuri Review Team
Terrible experience
Terrible experience. I had error "system is down try later". This is misleading! I tried 3 days at least 30 times. Finally after i recieved reply from customer service (thats 5 days after i downloaded) I recieved reply saying Nuri is not accepting new applications! How is this OK?! How can you mislead like that. Is it that hard to say that on your website in the begging and stop to encourage with things like "open an account now"!? Someone to take responsibility? Say something? Do something about my time lost and all the inconvenience? They dont care.
August 14, 2022
Unprompted review
Reply from Bitwala
Hi Ahmed,
Thanks for taking the time to leave us some feedback.
We're very sorry to hear about your experience 🥺 As you mentioned correctly, we do not open any new accounts at the moment which is indeed very frustrating. We'll inform you tho as soon as we welcome new customers again 🤞🏻
Please find all relevant information in our Support Center: https://support.nuri.com/hc/en-gb/articles/360021596799-Who-can-open-a-Nuri-account-
Don't hesitate to contact us through our Support Center or social media if you have any questions: https://support.nuri.com/hc/en-gb/requests/new
Thanks for your interest in Nuri and have a great weekend! 🌱
Your Nuri Review Team
Locked account and no response
Nuri blocked my account and does not reply to the e-mail, no contact. It's been a month and I haven't lost a huge amount of money and Cryptocurrencies! I have to report the matter above, because they ignore everything!
August 14, 2022
Unprompted review
Reply from Bitwala
Hi Grr,
Thanks for your honest words. We're sorry to hear your account got blocked and you weren't able to reach us yet 😥 We are currently experiencing a high volume of tickets resulting in our response time taking a little longer than usual.
As a tied agent of a bank, we comply with legal and regulatory obligations. However, at times it may be necessary for us to initiate a (temporary) block on the account for security reasons.
If an account is (temporarily) blocked, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. A clear and comprehensive answer to the questions asked is helpful in clarifying the matter.
We understand that situations like these can be extremely frustrating. Please rest assured that we will work as quickly as possible to process our requests and limit the interruption as much as possible.
We thank you in advance for your patience and understanding. 🙏🏻
Best,
Your Nuri Review Team
My account has been blocked on 3 Aug
My account has been blocked on 3 Aug, my birthday! Wrote 3 requests - no reply yet (9 Aug.). No phone contact line as well. AWFUL!
August 9, 2022
Unprompted review
Reply from Bitwala
Hi Anton,
Thanks for your review and happy belated birthday 🎈 We aim to offer our services to you without interruption however, at times it may be necessary for us to initiate a (temporary) block on the account for security reasons.
If an account is (temporarily) blocked, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. A clear and comprehensive answer to the questions asked is helpful in clarifying the matter.
We understand that situations like these can be extremely frustrating. Please rest assured that we will work as quickly as possible to process our requests and limit the interruption as much as possible.
Since you have already reached out to our colleagues from the Customer Support, we'll invite you to add your ticket number(s) here so that we can speed up the process for you.
We thank you in advance for your patience and understanding. 🙏🏻
Best,
Your Nuri Review Team
situation at the Berlin fintech…
The situation at the Berlin fintech Nuri is coming to a head. The ailing crypto bank urgently needs new capital, several people familiar with the topic told the Handelsblatt. However, discussions with investors proved difficult.
The search for new financiers has not yet finally failed. However, the chances of raising new investor funds in the short term have dropped significantly in view of the insolvency of US partner Celsius, insiders said. Nuri did not want to comment when asked by the Handelsblatt.
August 9, 2022
Unprompted review
Reply from Bitwala
Hi Tom,
Thanks for reaching out to us.
As you already mentioned correctly, 2022 has been a challenging year for the startup ecosystem globally, especially for fintechs: The ongoing after-effects of the Corona pandemic and the economic and political uncertainties in the markets after Russia`s invasion of Ukraine, various negative developments in the crypto markets earlier this year, including major cryptocurrency sell-offs, the implosion of the Luna/Terra protocol, the insolvency of Celsius and other major Crypto funds have led to a crypto bear market. Due to these challenging market developments and subsequent effects on financial markets on Nuri’s business development, we have filed for insolvency on Tuesday 9. August 2022.
To start with the most important information for you: All funds in your Nuri accounts are safe due to our partnership with Solarisbank AG. The temporary insolvency proceedings do not affect your deposits, cryptocurrency funds and Nuri Pot investments which have been done with us
Furthermore, we are confident that the temporary insolvency proceedings offer the best basis for developing a viable long-term restructuring concept in the company's current situation. We will do everything in our power to ensure our vision, products and services, continue to serve you and future customers.
Please find all developments to the current situation in our blog: https://nuri.com/blog/
Or check out our FAQ here: https://support.nuri.com/hc/en-gb/articles/7062357470482-Nuri-s-current-situation
Thanks for your support and have a great week!
Your Nuri Review Team
Guys you are insane
Guys you are insane. You just blocked bank account for no reason and I have commitments this weekend. I recieve salary there and the weekend was planned for it. It just 2 weeks as I use my card with you and already block the account. I passed all the necessary security checks and without any prior reason you just block it. Can you please review my ticket asap? (694976)
August 5, 2022
Unprompted review
Reply from Bitwala
Hi Shitov,
Thanks for your review and thanks for handing in your ticket number that we forwarded internally 🤝
We aim to offer our services to you without interruption however, at times it may be necessary for us to initiate a (temporary) block on the account for security reasons.
If an account is (temporarily) blocked, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. A clear and comprehensive answer to the questions asked is helpful in clarifying the matter.
We understand that situations like these can be extremely frustrating. Please rest assured that we will work as quickly as possible to process our requests and limit the interruption as much as possible.
We thank you in advance for your patience and understanding.
Best,
Your Nuri Review Team
Given the fact that you have obviously…
Given the fact that you have obviously refused to acknowledge any of my emails I have no other option than to leave a comment on this page. they call it a "review" but quite frankly i do not think you deserve one. You have Blocked my account unnecessarily. And i do not buy the verification nonsense because i clearly did not encourage any form of suspicion. I have never in my life been exposed to such horrible service. It´s like you just go out of your way to make my experience with you a living hell. The last weeks have been aweful and you have no idea how much it has affected me mentally and physically. Your actions cleary define some sort of harrassement. congratulations, You have violated my consumer protection rights in every single way. I now ask of you to unblock my account this very minute so i can transfer all of my money from it. You will then proceed to deleting all of the personal information i was naive enough to give out so as deleting the whole account. Should you not do it, then i will take legal action. You can spare me your bot replies.
August 5, 2022
Unprompted review
Reply from Bitwala
Hi Monica,
Thanks for your detailed review.
We're very sorry to hear your account got (temporarily) blocked. If this happens, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. A clear and comprehensive answer to the questions asked is helpful in clarifying the matter.
We understand that situations like these can be extremely frustrating. Please rest assured that we will work as quickly as possible to process our requests and limit the interruption as much as possible. Anyhow we'll invite you to drop your ticket number here so that we can prioritize your request internally.
Also if you would like to elaborate on the 'harrassement' you were experiencing during this process, please reach out to us at feedback@nuri.com since this is the only way how we can improve our services 🙏🏻
Thanks for your patience and have a great week!
Your Nuri Review Team
Very bad service when it comes to KYC
Very bad service when it comes to KYC. Had to good through verification process over and over again. In the end I cancelled the service and went to another provider
August 3, 2022
Unprompted review
Reply from Bitwala
Hi Andreas,
Thanks for your time leaving us some feedback. We value our customers and appreciate hearing how we can improve and better support you in the future. Since the registration process is being done by our verification partner IDnow, we'll make sure to pass on the feedback and apology on their behalf for this experience. If you would like you to give us another chance, please get in touch with us: https://support.nuri.com/hc/en-gb/requests/new
Have a great day!
Your Nuri Review Team
Account with money blocked
My account was blocked right after I topped up my Ether wallet for more than 10000 Euro. Now I cannot access and cannot sell it. No reply from customer service in days (request 686386). Awful service, use something else for cryptocurrency transactions.
July 28, 2022
Unprompted review
Reply from Bitwala
Hi Victoria,
Thanks for reaching out to us and handing in your ticket number that we forwarded internally to speed up your process.
We aim to offer our services to you without interruption however, at times it may be necessary for us to initiate a (temporary) block on the account for security reasons.
If an account is (temporarily) blocked, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. A clear and comprehensive answer to the questions asked is helpful in clarifying the matter.
We understand that situations like these can be extremely frustrating. Please rest assured that we will work as quickly as possible to process our requests and limit the interruption as much as possible.
We thank you in advance for your patience and understanding.
Best,
Your Nuri Review Team
My account was blocked when I topped up…
My account was blocked when I topped up 200 EUR via Ether. Currently I can't sell or use this money and support doesn't answer to me. That's awful when you can send crypto but can't even sell it.
686378, 675248
July 28, 2022
Unprompted review
Reply from Bitwala
Hi there,
Thanks for reaching out to us and handing in your ticket numbers that we forwarded internally to speed up your process.
We aim to offer our services to you without interruption however, at times it may be necessary for us to initiate a (temporary) block on the account for security reasons.
If an account is (temporarily) blocked, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. A clear and comprehensive answer to the questions asked is helpful in clarifying the matter.
We understand that situations like these can be extremely frustrating. Please rest assured that we will work as quickly as possible to process our requests and limit the interruption as much as possible.
We thank you in advance for your patience and understanding.
Best,
Your Nuri Review Team
687885
687885
This is basically a scam
I have been using them for a year but lately you notice that the sms and the login and the transfers for. Work neither does the card función
Which how these guys are finished within the next 9 months and in serious trouble !! It’s all a algorithm to stop money flowing out under the disguise of compliance . I have 3 friends who use them and all the same no sms no cinta t and no info . They are sinking ship and trying to stay afloat using the guise of compliance yet theta sl no info or request nothing just silence . Can’t wait for the generic cut copy pastes from the poor person who has to monitor these reviews and act as if they do something 😀😀
Joke stay away basically
July 27, 2022
Unprompted review
Reply from Bitwala
Hi Sami,
Thanks for your review.
We're sorry to hear you are experiencing issues with the mTAN functionality. In this context, our Customer Support Team has already reached out to you with all the relevant infos and next instructions. This should be solving your problem 🙏🏻
Please reach out to us if the problem still persists or you need any more help (general questions can also be answered through Facebook/Twitter/Instagram if you look for 'NuriBanking')
Have a great day!
Your Nuri Review Team
PS: Please also check your spam inbox in case you can't find our mail.
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