Absolutely shitty platform! coins kept getting lost from my wallet with no valid reason. the guys at Largo Lane LP were able to track it tho
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Despite the bad reviews here I must say that two days ago I sent bitcoin to my wallet and it arrived within an hour, I sold it and funds were credited to my euro account instantly, I withdrew at the A... See more
Company replied
My account was blocked - Ticket 679331 Some days before my account was blocked without any reason or explanation. Please help me. I passed all checks and sent all documents and answers to qu... See more
Company replied
Today my account was blocked without any reason or explanation. Please help me, this is my main bank account. I passed all checks and sent all documents and answers to questions (request 669580). I h... See more
Company replied
Company details
- Cryptocurrency Service
- Bank
- Currency Exchange Service
- Finance Broker
- Money Transfer Service
- Payment Service
Written by the company
OWN YOUR FUTURE. LIVE ON CRYPTO. Grow your wealth by managing bitcoin, ether, and euros securely in one app. Spend instantly with your bank account and Visa card. FREEDOM OF TRANSACTION. 💸 Blend tomorrow's money into your daily life and secure your financial independence. 🏦 YOUR IBAN WITH INSTANT BANK TRANSFERS Deposit and withdraw euros to your bank account instantly using your personal IBAN. 🔐 STORE CRYPTO YOUR WAY Send, receive, and store your crypto securely using your biometrics. 🔄 TRADE CRYPTO 24/7 INSTANTLY Buy and sell bitcoin and ether instantly 24/7 with low fees at the best rates. 📈 GROW YOUR WEALTH Invest automatically and reduce risk with daily, weekly and monthly savings plans. 💳 SPEND CRYPTO WITH VISA CARD Pay with crypto and euros anywhere Visa is accepted and withdraw cash at ATMs. 🇪🇺 MADE FOR EUROPE Available for residents in 29 countries across the European Economic Area. 💪 ESTABLISHED 2014. NEVER BEEN HACKED. 4.4 App Store rating 150k downloads €3b transaction volume €500m assets under management Made with 💚 in Berlin.
Contact info
Am Treptower Park 75, 12435, Berlin, Germany
- bitwala.com
You should know
3.0
Average
2K reviews
Hasn’t replied to negative reviews
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My account was blocked. Ticket 675183
My account was blocked after 3 years using with out any problem.
This is more than 3 weeks which my account was blocked with out any reason and with out any comment or explanation from Nuri. I always be in touch and answer all the questions and all needed documents requiment by Nuri team. It is very important for me to use my Balance in my bank account now and in case of my request from support team of Nuri there is no any response yet after 3 weeks. Please help me to find the solution as soon as possible.
Your kind support is deeply apreciated.
Amir Assadollahnezhad
6458...94
July 27, 2022
Unprompted review
Reply from Bitwala
Hi Amir,
Thanks for reaching out and handing in your ticket number, that we forwarded internally. First of all, we're very happy to know you on board for so many years and that everything went smoothly for you so far.
As you already mentioned correctly, if an account is (temporarily) blocked, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. Thanks for answering these questions which is helpful in clarifying the matter.
Unfortunately we are currently experiencing a high volume of tickets that's why our response time is higher than usual 😥 Please rest assured that we will work as quickly as possible to process our requests and limit the interruption as much as possible.
We apologise for the delay and thank you for your patience 💜
Your Nuri Review Team
They don't reply emails
My first name consists of two words and they mistakenly took the first word as my first name and the second word as my "middle name". I spoke to the AI customer service and sent them an email. It's already been more than four days and I got NO reply yet. I also want to change my address and again , I sent them an email and got NO reply. Nuri gave me a call immediately when I wanted to open a new account tho.
------------------
Hi Nuri, if u see this message, please follow up my request ID# 684910 and 682354 regarding my address change and my first name issue. thank you
July 26, 2022
Unprompted review
Reply from Bitwala
Hi Pok Man Szeto,
First of all, thanks for taking the time to leave us a review.
The whole name journey you describe sounds really frustrating 😥 We are currently experiencing a high volume of tickets resulting in our response time taking a little longer than usual - apologies for that. But you can add your ticket number here so that we can speed up your process a little.
Regarding the waiting time for opening a new account: The whole verification is carried out by our external partner IDnow (only in charge of account openings) which is why the two are in no competition with each other.
We apologise for the delay again and thank you for your patience 🙏🏻
Your Nuri Review Team
Account blocked with no reason like…
Account blocked with no reason like with other people... Avoid all Solaris bank services like Vivid money ect. I am going to threat this as a scam and get my lawyer on this one. Because blocking and freezing assets with no reason and prior notice is not just going to pass like this. I think in most countries this would be threated as malicious and unlawful business practise.
Customer service is non existing!
July 25, 2022
Unprompted review
Reply from Bitwala
Hi Dejan,
Thanks for reaching out to us. We aim to offer our services to you without interruption however, at times it may be necessary for us to initiate a (temporary) block on the account for security reasons.
If an account is (temporarily) blocked, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. A clear and comprehensive answer to the questions asked is helpful in clarifying the matter.
We understand that situations like these can be extremely frustrating. Please rest assured that we will work as quickly as possible to process our requests and limit the interruption as much as possible.
We thank you in advance for your patience and understanding.
Best,
Your Nuri Review Team
Avoid! Blocked account for totally NO REASON - Support is unable to answer
I've been properly verified during video-call. Few days later I've provided tax info they requested. Few days later - I've got an e-mail that my account has been blocked. WHY? It's impossible to get to know. Two tickets on support and no answer. It has been two weeks now.
I only thank myself I didn't made a single transaction. Yes, Nuri blocked my account with ZERO EUR balance. Great job guys.
July 24, 2022
Unprompted review
Reply from Bitwala
Hi Mateusz,
Thanks for reaching out to us.
First of all, we're really sorry you haven't heard from us yet - Due to an unusual high volume of tickets our response time takes a little longer than usual. 😥 We invite you to add your ticket number(s) to your review tho, so that we can prioritize the process internally.
Regarding your blocked account: We aim to offer our services to you without interruption however, at times it may be necessary for us to initiate a (temporary) block on the account for security reasons.
If an account is (temporarily) blocked, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. A clear and comprehensive answer to the questions asked is helpful in clarifying the matter.
We understand that situations like these can be extremely frustrating. Please rest assured that we will work as quickly as possible to process our requests and limit the interruption as much as possible.
We thank you in advance for your patience and understanding! 💜
Best,
Your Nuri Review Team
Crypto transactions are so easy
It was so easy to do my crypto transaction on the NURI app. The process was effortless, like 1,2,3. Thank you for keeping the app so simple and hassle free
July 22, 2022
Unprompted review
Reply from Bitwala
Hi Finola from Ireland,
Thanks a lot for your awesome review. We're thrilled to read everything worked so smoothly for you and you are having fun with our app. Thanks for sharing 🥺 💜
Best,
your Nuri Reviews Team vom Berlin
Blocking accounts for no reason
My account was temporarely blocked without no reason at the beginning of this month. After tones of emails during the 5 days of no reply they finally get back and asked me to fill in the questionary, what I did. My account was unblocked..and week after it is blocked again for no reason. During the week I did nothing which could raise an alarm in there system, no personal data changed, the biggest bill was for 30 euros in the grocery store. And yet we are here with a block account again.. I have no words to express how angry and frustrated I am
July 22, 2022
Unprompted review
Reply from Bitwala
Hi LY,
Thanks for reaching out and sharing your experience with us. This truly sounds very frustrating 😥 We aim to offer our services to you without interruption however, at times it may be necessary for us to initiate a (temporary) block on the account for security reasons.
If an account is (temporarily) blocked, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. A clear and comprehensive answer to the questions asked is helpful in clarifying the matter. Please make also sure to check your spam folder in case you can't find our mail.
Please rest assured that we will work as quickly as possible to process our requests and limit the interruption as much as possible.
We thank you in advance for your patience and understanding.
Best,
Your Nuri Review Team
I only want to know How long go when…
I only want to know How long go when send cripto on some wallet becouse from yesterday afternoon do not sit transaction is still on pending
July 21, 2022
Unprompted review
Reply from Bitwala
Hi Marina,
Thanks for reaching out to us. It takes up to 48 hours so it should've arrived in the meantime ⏰ Please let us know the problem persists by reaching out to our Customer Support Team: https://support.nuri.com/hc/en-gb/requests/new
Have the best day!
Your Nuri Review Team
Account locked without prior notice
Account locked without prior notice, without any explanation and without asking me anything, they don't even let you login when your account is locked so you cannot see your transactions and get your bank statements. I contacted the support but no reply yet.
July 20, 2022
Unprompted review
Reply from Bitwala
Hi Jb,
Thanks for reaching out to us 🙏🏻 We aim to offer our services to you without interruption however, at times it may be necessary for us to initiate a (temporary) block on the account for security reasons.
If an account is (temporarily) blocked, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. A clear and comprehensive answer to the questions asked is helpful in clarifying the matter.
We understand that situations like these can be extremely frustrating. Please rest assured that we will work as quickly as possible to process our requests and limit the interruption as much as possible.
Concerning the missing answer from our Customer Support Team: We invite you to add your ticket number to your review so that we can prioritize your request internally. We are currently experiencing a high volume of tickets resulting in our response time taking a little longer than usual - we apologize for that 😥
Thanks for your patience and have a lovely weekend!
Your Nuri Review Team
My account was blocked - Ticket 679331
My account was blocked - Ticket 679331
Some days before my account was blocked without any reason or explanation.
Please help me.
I passed all checks and sent all documents and answers to questions .
I have been using the account for about 2 years , and before there were no problems.
I submitted my request but usually it takes a very long time to get a response. Please reply as soon as possible, it is very important.
I appreciated in advance.
Regards
ZRa**ee
346***9**00
July 18, 2022
Unprompted review
Reply from Bitwala
Hi Zrajaee,
Thanks for reaching out to us. We aim to offer our services to you without interruption however, at times it may be necessary for us to initiate a (temporary) block on the account for security reasons.
If an account is (temporarily) blocked, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. A clear and comprehensive answer to the questions asked is helpful in clarifying the matter.
We understand that situations like these can be extremely frustrating 😥 Please rest assured that we will work as quickly as possible to process our requests and limit the interruption as much as possible.
We thank you in advance for your patience and understanding.
One more thing: Since you have already contacted our Customer Support Team: Could you please add your ticket number to your review so that we can prioritize your inquiery?
Thanks and best,
Your Nuri Review Team
Account blocked
Opened up account. Provided all the KYC data they asked for, deposited 650 euros. And long behold my account is blocked for no reason or explanation. No further email from nuri, no reply for to my request ticket (677239). So basically they just scammed me....
July 18, 2022
Unprompted review
Reply from Bitwala
Hi Adam,
thanks for reaching out to us and handing in your ticket number, that we forwarded internally to speed up your process. 📮
Now let us explain what is happening to your account at the moment: We aim to offer our services to you without interruption however, at times it may be necessary for us to initiate a (temporary) block on the account for security reasons.
If an account is (temporarily) blocked, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. A clear and comprehensive answer to the questions asked is helpful in clarifying the matter.
We understand that situations like these can be extremely frustrating. Please rest assured that we will work as quickly as possible to process our requests and limit the interruption as much as possible.
We thank you in advance for your patience and understanding.
In case you have any other questions, please feel free to get back to us for further assistance: https://support.nuri.com/hc/en-gb/requests/new
Best,
Your Nuri Review Team
They blocked my account without any…
They blocked my account without any warnings or reasons and don’t respond my emails!!
July 15, 2022
Unprompted review
Reply from Bitwala
Hi Tomás,
thanks for reaching out to us.
If an account is (temporarily) blocked, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. A clear and comprehensive answer to the questions asked is helpful in clarifying the matter.
We understand that situations like these can be extremely frustrating. Please rest assured that we will work as quickly as possible to process our requests and limit the interruption as much as possible.
To speed up your process, please add your ticket number to your review or drop us a message on social media. On Facebook, Twitter and Instagram you can find us by looking for “NuriBanking”.
We thank you in advance for your patience and understanding.
Best,
Your Nuri Review Team
Account blocked and then closed. Cant' access funds. No support.
Like others, my Nuri account was first blocked and now closed without any prior notice or reasoning. Cannot log in to get my money out, and so far the support has not responded my tickets (my first one was exactly a week ago, when the account was first locked for no reason). I've already tried opening other support tickets (677821, 677757, 670608), but no luck. I had not logged in for a few months before this, so I there was not any weird activity that warranted this afaik. I now see many people experiencing the same issue and reporting complaints about their support being non existent.
They mentioned that I can still transfer my fiat funds by submitting a request and some documents through their support service, but they haven't even answered my questions and the method seems very shady and not safe. They also mention they will let me get my crypto out 30 days from the account closure through the app, except you can't even log into the app as of now because it says your account is blocked. I just want my account back and to be able to access my funds, this is ridiculous for a legitimate bank to act this way. Is there still hope of hearing something back and regaining access to my account/funds? I hope so...
Update: Nuri only provides these copy pasted replies, but no further explanation. It has now been a month since they closed my accounts and pretty much seized my funds and kept it locked. Besides a "we've asked customer service to provide you with an update", there has been no reply by Nuri after sending messages on twitter, IG, trustpilot, and after several emails, just radio silence. I managed to speak with them on the phone 3 weeks ago, and they instructed me to fill the documents with a new IBAN to have my funds transferred, which I did. However, since then I've heard literally nothing from them, and now they won't pick up the phone for 2 weeks straight, unbelievable... I am reporting Solaris and Nuri to the German finance authorities... Hopefully they can refund me.
July 14, 2022
Unprompted review
Reply from Bitwala
Hi Andre,
thanks for taking the time to leave us a review.
If an account is (temporarily) blocked, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. A clear and comprehensive answer to the questions asked is helpful in clarifying the matter.
We understand that situations like these can be extremely frustrating. Please rest assured that we will work as quickly as possible to process our requests and limit the interruption as much as possible.
Also thanks for handing in your ticket number that we forwarded internally to make sure your request gets prioritized.
Best,
Your Nuri Review Team
My account was blocked
Today my account was blocked without any reason or explanation. Please help me, this is my main bank account. I passed all checks and sent all documents and answers to questions (request 669580). I have been using the account for about 3 months, and before there were no problems except that the card was never delivered. I created a ticket (677482), but usually it takes a very long time to get a response. Please reply as soon as possible, it is very important for me.
Update: My account was unlocked after I submitted additional documents. I don't understand why they didn't just request these documents without blocking my account.
July 14, 2022
Unprompted review
Reply from Bitwala
Hi Sergey,
Thanks for reaching out to us and handing in your ticket number(s) that we forwarded internally to speed up your process.
We aim to offer our services to you without interruption however, at times it may be necessary for us to initiate a (temporary) block on the account for security reasons.
If an account is (temporarily) blocked, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. A clear and comprehensive answer to the questions asked is helpful in clarifying the matter.
We understand that situations like these can be extremely frustrating 😥 Please rest assured that we will work as quickly as possible to process our requests and limit the interruption as much as possible.
We thank you in advance for your patience and understanding.
Thanks and best,
Your Nuri Review Team
Just horrible
Just horrible, please keep your fingers away. I opened a bank account at Nuri without any problems. Then suddenly my bank account was blocked without any further notice, nobody from customer support replies to my emails and nobody is picking up the phone. I would have needed this credit card for travelling, now I am standing there without a credit card. Absolute crap!!!
July 14, 2022
Unprompted review
Reply from Bitwala
Hi Nicolas,
thanks for your honest review.
If an account is (temporarily) blocked, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. A clear and comprehensive answer to the questions asked is helpful in clarifying the matter.
We understand that situations like these can be extremely frustrating. Please rest assured that we will work as quickly as possible to process our requests and limit the interruption as much as possible.
To speed up your process, please add your ticket number to your review or drop us a message on social media. On Facebook, Twitter and Instagram you can find us by looking for “NuriBanking”.
We thank you in advance for your patience and understanding.
Best,
Your Nuri Review Team
Scam bank
Scam bank
I deposit bitcoins and they give me 1%, very little, but i trust its a bank, now they say they put in another company that its in bankruptcy, and i cant use my bitcoins, they retain.
Very unfair, trust in a bank and they do that.
July 14, 2022
Unprompted review
Reply from Bitwala
Hi Obelix1974,
Thanks for taking the time to leave us some feedback. Withdrawals from Bitcoin Interest Accounts are currently not possible. According to Celsius Network (“Celsius”), who is exclusively offering the Bitcoin Interest Account that is brokered by Nuri, the pause of their withdrawal feature is only temporary. Celsius has not yet provided us with a timeline when the withdrawal function will resume.
We are working with the highest priority on obtaining further and more detailed information from Celsius on the duration of this pause. We continue to insist on a swift restoration of their withdrawal functionality. Once we receive further information on the status, we’ll reach out to you immediately.
For more infos and updates about the current situation, please check out our blog 👉🏻 https://nuri.com/blog/bitcoin-interest-account-withdrawals-paused/
Thanks for your patience and understanding!
Your Nuri Review Team
Terrible bank and even worse customer service
I opened an account in April 2022 with a view to transferring money from my UK account weekly.
After successfully depositing money for a few weeks, one week a deposit didn't arrive in my Nuri account, I sent a further deposit and after waiting for a week this also didn't arrive. This money had left my UK bank account so it had gone somewhere, my UK bank were available on the phone, and said they had emailed Nuri to try and find the funds. When i contacted Nuri to find out why they were ignoring emails from my bank I was ignored, they didn't say why they refused to liase with the bank and didn't really try and help me find out where my money was. A month after the initial money transfer one amount came through to my Nuri account. and then 2 months after the second transfer, that amount arrived in my Nuri account. I have not received any explanation for this month and two month delay. I understand things can go wrong but the complete lack of effort in attempting to find these funds or explain what was happening I think is a terrible way to run a business.
July 12, 2022
Unprompted review
Reply from Bitwala
Hi Gar,
Thanks for reaching out to us and leaving us such a detailed review. What a journey! Having to wait for two months for the money to arrive and not getting an explanation why sounds really frustrating. We want to apologize for that 😥 But due to a unusual high volume of tickets, our response time is a little bit higher at the moment.
Since you've already contacted our Customer Support Team we invite you to add the ticket number to your review so that we can prioritize your request internally.
We apologise for the delay and thank you for your patience 🙏🏻
Your Nuri Review Team
What is the TIN number
What is the TIN number? You're asking me to complete my profile with this info, but you don't explain what TIN is. I live in Italy, this is the first time I hear about that. I tried to insert my fiscal code (codice fiscale), but you don't accept it. I'm a private citizen.
What is TIN number? Are you going to close my account if I don't insert it?
Also, why don't you tell people about this before they put money in their account?
P.S:
you locked my account a couple of days ago. No explanation, of course. Luckily I didn't give you my money. You are so unprofessional. I'll just search for something else. Good luck.
July 12, 2022
Unprompted review
Reply from Bitwala
Hi Matteo,
Thanks for sharing your experience even tho it was not a good one 😥 This sounds really frustrating as you were actually on the right path with inserting your fiscal code (equals to the tax identification number in Germany).
Could you add your ticket number to your review so that we can look into your case and get back to you with a more satisfying answer?
Thanks for your patience and have a great week 💜
Your Nuri Review Team
Disappointing service
Initially had a very positive impression and loved the crypto options they offer. However, it is then disappointing to see that transferring crypto to your account is not happening. Entered a request for more information concerning this issue multiple times but never gotten any response. Start to wonder about their presented service and abilities.
Last two request were 673315 and 664029.
July 12, 2022
Unprompted review
Reply from Bitwala
Hi Peter,
thanks for reaching out to us. The situation you're describing sounds indeed very frustrating 😥
Since you have already contacted our Customer Support Team: Please add your ticket number to your review so that we forward it internally to prioritize your process. Due to an unusual high volume of tickets our response time is higher than usual - we're really sorry for that 🥺
We thank you in advance for your patience and understanding.
Best,
Your Nuri Review Team
Update: Thanks for your ticket number that we forwarded internally. One of our agents from the customer support team will get in touch with you shortly and inform you about the next steps. Thanks for your patience!
Account Closure/Funds Outstanding!
request (678125)
request (674765)
Dear Nuri Team Account Executive and Charlotte,
I also regret that Nuri/Solaris terminated our business relationship with immediate effect without any justifiable reason, and since I’m still holding a Digital Assets balance, please allow me with the option to withdraw such balance via the Nuri app platform asap today or tomorrow or at your earliest convenience.
As there are funds outstanding on my custodial BTC wallet, I’m ready to withdraw these to an external wallet today or tomorrow. Please let me know when my account is activated again for the action to transfer the cryptocurrency out.
Or we could also refer to the Conditions for Crypto Custody Services section:
23.2. In the event of termination, the customer shall provide the Custodian with a valid external wallet address to which the customer's Digital Assets can be transferred.
Looking forward to hearing from you soon!
BR
Juan Carlos Moya
July 11, 2022
Unprompted review
Reply from Bitwala
Hi Finnish Gamer CE,
Thanks for reaching out to us. We aim to offer our services to you without interruption however, at times it may be necessary for us to initiate a (temporary) block on the account for security reasons.
If an account is (temporarily) blocked, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. A clear and comprehensive answer to the questions asked is helpful in clarifying the matter.
We understand that situations like these can be extremely frustrating. Please rest assured that we will work as quickly as possible to process our requests and limit the interruption as much as possible.
We thank you in advance for your patience and understanding.
In case you have any other questions, please feel free to get back to us for further assistance: https://support.nuri.com/hc/en-gb/requests/new
Best,
Your Nuri Review Team
Inexistent customer support
I have had Nuri for more than a year now and I used it as a second account. No problems with instructing and receiveing transfer from everywhere in Europe and using the card to pay. The real Achilles' heel of this bank is the customer service - impossible to contact anyone and very long time to respond. My account has been temporary suspended as of 11/07/2022 @ 8:51 and i have not received any further information as of now.
I have opened a ticket and send an email to support-at-nuri.com to no avail. I have tried contacting them to their phone number several times, but the machine eventually hung up on me informing that all operators are busy.
I had to instruct a transfer this morning and i was not able to. This is the reason why I do not use Nuri as my primary account.
support ticket 674007
July 11, 2022
Unprompted review
Reply from Bitwala
Hi Giuseppe,
thanks for sharing your experience with us and handing in your ticket number that we forwarded internally to prioritize your process. Due to an unusual high volume of tickets our response time is higher than usual - we're really sorry for that 😥
If an account is (temporarily) blocked, we may reach out to you with additional questions. Our requests serve to understand what type of transactions usually take place on your account. A clear and comprehensive answer to the questions asked is helpful in clarifying the matter.
We understand that situations like these can be extremely frustrating. Please rest assured that we will work as quickly as possible to process our requests and limit the interruption as much as possible.
We thank you in advance for your patience and understanding.
Best,
Your Nuri Review Team
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