Sweet products in my opinion are one of the best straightening systems you can get, it leaves hair silky soft and the fact that you can use it safely on bleached hair is perfect. You can still curl... See more
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Mostly a good experience except when the tracking program advised the package was held up I panicked slightly but it all turned out great in the end. Must have been a glitch because the packing arriv... See more
Company replied
I’ve been a regular customer of BK Australia and have never had any problems with my orders. I absolutely love every product I’ve purchased from them, and their customer service is outstanding. When m... See more
Company replied
Terrible experience! I purchased a product and waited over 20 days, but it never arrived. After endless excuses, they claimed a refund was issued, but I never received my money back. This company is... See more
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Company details
Written by the company
We sell Original Professional Brazilian Cosmetics Worldwide.
Contact info
201 S. Biscayne Blvd, Suite 1200, 33131, Miami, United States
- 8662452707
- info@bkaustralia.com
- bkaustralia.com
3.7
Average
120 reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love love love
Love love my hair after the treatment . Fast delivery and fantastic product
June 18, 2023
Reply from BK Australia
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Reply from BK Australia
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Truly perfect experience
Truly perfect experience! I love my purchase, arrived within a week !
I'm about to place another other with bk !! Great! Thank you!
May 6, 2023
Reply from BK Australia
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Reply from BK Australia
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
The product arrived spilt out all over…
The product arrived spilt out all over the packeging
How do i get a refund
May 1, 2023
Reply from BK Australia
Hello Danielle!
We saw that the order was delivered on May 12th, and also that there is no message or email from you through other channels, so a month has passed since the order was received. Unfortunately according to our policy, you need to contact us within 7 days after the delivery so that we can open a claim with the carrier and see how we can resolve this in the best way.
You can check the policy through this link -> https://bkaustralia.com/shipping-returns/
We pack the products well but once they leave our company, we have no control over how they are handled. That is why we ask you to contact us within this deadline, so that we can report to the carrier.
We are sorry for what happened and we hope you have a better experience with your next purchase!
Best regards,
Rafaela G.
Bleach was poor did not lighten to…
Bleach was poor did not lighten to light results were gold
May 1, 2023
Reply from BK Australia
Hello, how are you?
We are sorry that you have had this experience with one of the products sold in our store. It is considered one of the best bleaches but we need to know how you used it and if it was applied by a professional.
Unfortunately according to our policy, since the product has already been used, it is not eligible for exchange or refund, but we want to help you so that you do not lose the product.
We look forward to hearing from you!
Best regards,
Rafaela G.
Very Good web
June 7, 2023
Unprompted review
Reply from BK Australia
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Reply from BK Australia
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
I didn't receive any reply from their…
I didn't receive any reply from their customer assistance and now I ended up with the wrong product... All I asked was a reply so I can return or exchange the product. WON'T NEVER PURCHASE AGAIN AND WILL NOT RECOMEND TO ANYBODY
March 30, 2023
Reply from BK Australia
Hello Barbara, how are you?
My name is Larissa and I'm from the customer relationship team.
Rafaela told me about your case, we would like to apologize for the delay in resolving it, I understand that this is frustrating and ends up causing some problems.
I sent you a message via WhatsApp so that we can resolve it in the best possible way!
I look forward to hearing from you there!
Best regards,
Larissa B.
Reply from BK Australia
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
This product is very good and increase…
This product is very good and increase the hair volume
February 27, 2023
Reply from BK Australia
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
I DID NOT RECEIVED MY PARCEL
I DID NOT RECEIVED MY PARCEL. I’ve lost my money buying from this company. They lost my parcel and NO ONE to help on chat, E-mail or phone…
Score: 0/10
April 9, 2023
Reply from BK Australia
Hi Kayla, how are you? We contacted you via whatsapp to talk about your package.
We are sorry for what happened and we understand your frustration. In this case, the package was unfortunately lost by the shipping company which has already been notified about the occurrence so that it does not happen again.
We apologize that your experience was not good with us, but we are here to solve the best possible way and as soon as possible.
We look forward to hearing from you!
Best regards
Wanessa B.
Quick delivery.
January 1, 2023
Reply from BK Australia
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
I like Felps product ,thank you
December 31, 2022
Reply from BK Australia
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
I didn't received my item
I didn't received my item, I have to dispute through PayPal to get my refund
November 24, 2022
Reply from BK Australia
Hello, how are you?
I checked here with my team and I believe there was some mistake. Your refund was made on January 3rd, after your conversation with someone of our team by Messenger.
I ask you to check the receipt of the refund, my team will be available to send you any proof if needed.
The order was not sent because you requested the cancellation and refund so that you could place a new order.
I look forward to hearing from you so that we can resolve this in the best way possible!
Best regards,
Rafaela G.
Reply from BK Australia
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Order arrived in timely fashion and was…
Order arrived in timely fashion and was exactly what I ordered. Very happy!
December 16, 2022
Reply from BK Australia
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Package arrived and one of the bottle…
Package arrived and one of the bottle was leaked took photographs and try to contact customer support team no respond .
Total order value was over $350 . Not happy at all.
November 23, 2022
Reply from BK Australia
Hello how are you?
We are very sorry for what happened, we understand your frustration.
We checked here and we did not find any message from you, but we are willing to help you and we will contact you via WhatsApp so we can solve this!
Once again, we are very sorry for what happened.
Best regards,
Rafaela G.
Strong chemical stench and after 2…
Strong chemical stench and after 2 washings the effect of the procedure disappeared
September 24, 2022
Reply from BK Australia
Hello, Daria!
Regarding the smell, that depends on each person's sensitivity.
We usually have no complaints about this product, we sell it very well.
It is recommended that the application be done by a professional for best results!
Best regards,
Rafaela G.
Fabulous
My hair is very tight curls and I have trouble with the knots and this takes them out easy love it
August 25, 2022
Reply from BK Australia
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
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