Excellent customer support. Louise and team really went out of their way to check and give proper accurate replies -- something you dont see often among CFD brokers. Trade execution is by far the fast... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
🔥 customer service it’s awesome some are say it’s bad service i promise and i swear it’s super customer service and excellent iam asking doubt blackbull clear my doubts Best customer service is... See more
Company replied
Routine query quickly answered by Sofia- thanks!. Been dealing with Blackbull for 3+ years with no issues. The important things like withdrawals, customer service and fair trading conditions are all... See more
Company replied
Blackbull is the best broker out there! They have the best spreads and offer the greatest service whenever you have questions Georgia is always happy to assist you with any questions! would alwas... See more
Company replied
Company details
Written by the company
We were founded in 2014 with the goal of becoming the leading online Financial Technology and Foreign Exchange Broker. BlackBull Markets is a true ECN, No Dealing Desk brokerage specialising in Forex, CFDs, Commodities, and Fintech solutions for traders globally.
Contact info
United States
- blackbull.com
4.7
Excellent
3K reviews
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Worst broker ever seen
Worst broker ever seen. Second time today that my funds are missing in between transfers and customer service is very bad. Im starting to think that the reviews and everything is fake. WITHDRAWAL REQUESTS ARE DENIED. DONT USE IT!!!! BE AWARE!
March 5, 2026
Unprompted review
Reply from BlackBull Markets
Hi Sami, thank you for your review. We're sorry to hear about your experience.
To help you further, our team will need to look into your account details.
Please contact us at support@blackbull.com so we can assist you directly.
Not happy at all
Not happy at all. Despite being Prime account holder, the spread is just too huge. Example; for OIL spread is around 30-50 pips, cost turns out to be 0.5% of the trade value or higher, while other broker offers tight spread 0.01-0.02, less than 0.03% of the trade value. Brokerage costing >20X with blackbull markets. Not trading OIL anymore with Blackbull markets. With JPN225 Index, spread is 110-120 pips, while other brokers 7 pips.
Not worth it to trade with Blackbull markets.
Here we go another issue on 09th march. had silver long position with profit taking set; price move over my profit taking but System did not execute my order at all and as a result after a while my whole position went into loss. Let's see if they help and justify this.
How can anyone able to trade with such huge spread and system unable to execute your stop loss or profit taking.
March 5, 2026
Unprompted review
Reply from BlackBull Markets
Hi Majid, thank you for taking the time to share your detailed feedback. We're sorry to hear about your experience and understand your concerns.
Spreads can vary depending on market conditions, including periods of low liquidity, high volatility, or major news events. During such times, spreads may widen and execution levels, including take profit and stop loss orders, can be affected by available market pricing.
That said, we take concerns around pricing and execution seriously and would welcome the opportunity to review this further. To assist you properly, our team will need to look into your account details. Please contact us at support@blackbull.com so we can investigate and provide clarification directly.
I was talking with Louise
I was talking with Louise, she was a great help. Got the worry out of the way and was very nice.
March 5, 2026
Unprompted review
Reply from BlackBull Markets
Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Louise & Customer Experience Team | BlackBull Markets
Jessica was really helpful today
Jessica was really helpful today. She helped me solve my issue
March 4, 2026
Unprompted review
Reply from BlackBull Markets
Your feedback means a lot to us. Please reach out if you need any further assistance.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets
Jessica was most helpful and efficient
Jessica was most helpful and efficient
I feel confident in using chat mode in the future if I need help
Thankyou
Jessica
March 4, 2026
Unprompted review
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets
Customer Service response times are…
Customer Service response times are extremely slow, surprisingly even during business hours. A bit worrying.
March 3, 2026
Unprompted review
Reply from BlackBull Markets
Hi Davison, thank you for taking the time to share your feedback. We're sorry to hear that the response times did not meet your expectations.
While our team works hard to respond to all enquiries as quickly as possible, response times can vary depending on the complexity of the requests. For the fastest assistance, we recommend reaching out via our Live Chat or by phone, where our team can provide instant support.
If you still require assistance, please contact us at support@blackbull.com, and our team will be happy to help.
Louise helped me out hugely
Louise helped me out hugely but accepting my application which took a whole day and still not accepted until I reached out to support.
March 3, 2026
Unprompted review
Reply from BlackBull Markets
Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets
Blackbull Support is amazing
Blackbull Support is amazing, Jessica help me today with lightning speed! Best Broker
March 3, 2026
Unprompted review
Reply from BlackBull Markets
Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Jessica & Customer Experience Team | BlackBull Markets
A girl name Jessica help me today and…
A girl name Jessica help me today and it really help and make me understand what I was confused.
March 3, 2026
Unprompted review
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets
Amazing help for a Newbie
I'm new to BlackBull and trading for that matter. Lots of help needed with some of the 'foreign' processes. Elsi from BlackBull was outstanding in her tone and with her patient manner while we got something sorted.
March 2, 2026
Unprompted review
Reply from BlackBull Markets
Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Elsi & Customer Experience Team | BlackBull Markets
The response time to my query was very…
The response time to my query was very quick and Sofia was welcoming and helpful.
March 2, 2026
Unprompted review
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Sofia & Customer Experience Team | BlackBull Markets
Reply from BlackBull Markets
Your feedback means a lot to us. Please reach out if you need any further assistance.
Kind regards,
Sofia & Customer Experience Team | BlackBull Markets
Louise was a great supporter
Louise was a great supporter ,I was really happy and glad with here service ,easy and fast doing , very very high compliments I would give her/him
March 1, 2026
Unprompted review
Reply from BlackBull Markets
Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Louise & Customer Experience Team | BlackBull Markets
Poor website, slow withdraws
Poor website, slow and requires you to use your email verification code each time indicating they’ve been compromised before. They stop you trading when volume is volatile. Takes about 5 days to even get verified. Honestly this is one of the poorer brokers much better out there. I’ll take my money and leave.
March 1, 2026
Unprompted review
Reply from BlackBull Markets
Hi Harry, thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
Security measures such as email verification are in place to help protect client accounts and ensure withdrawals are processed safely.
We take feedback about our platform and services seriously and would appreciate the opportunity to look into your concerns further. Please contact us at support@blackbull.com so our team can review the matter and assist you directly.
Am updating my review from 5 to 4
Am updating my review from 5 to 4 . The reason is that while a trade is ongoing you cannot withdrawl money from your balance . This penalise long term traders from partially closing some postions and withdrawl what they need . A lot of brokers allows you to withdrawl a specific amount without closing all postions and at the same time without envolving the margin to a point of closing your postions
February 25, 2026
Unprompted review
Reply from BlackBull Markets
Hi Rahim, thank you for taking the time to update your review and share your feedback.
We understand your concerns regarding withdrawals while positions are open. In many cases, transfers or withdrawals can still be arranged while trades remain open, provided the account maintains sufficient margin to support those positions. These requests may need to be reviewed and processed by our team to ensure the account remains within margin requirements.
If you ever need to arrange a transfer while trades are open, the quickest way to do so is to contact our team via live chat or phone so we can review the request and assist you directly.
If you have any further questions, please feel free to contact us at support@blackbull.com.
Reply from BlackBull Markets
Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Sofia & Customer Experience Team | BlackBull Markets
Sofia was very helpful
February 25, 2026
Unprompted review
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Sofia & Customer Experience Team | BlackBull Markets
Jessica really helped me today
Jessica really helped me today, she was very kind and knowledgeable.
February 24, 2026
Unprompted review
Reply from BlackBull Markets
Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Jessica & Customer Experience Team | BlackBull Markets
Amazing fast withdrawals and support…
Amazing fast withdrawals and support 24/7 thanks Jessica!
February 24, 2026
Unprompted review
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets
The Customer Service I have experienced…
The Customer Service I have experienced have always been quick and responsive. Today Elis helped me with my queries on Swaps and was excellent
February 24, 2026
Unprompted review
Reply from BlackBull Markets
Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Elis & Customer Experience Team | BlackBull Markets
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