Excellent customer support. Louise and team really went out of their way to check and give proper accurate replies -- something you dont see often among CFD brokers. Trade execution is by far the fast... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
🔥 customer service it’s awesome some are say it’s bad service i promise and i swear it’s super customer service and excellent iam asking doubt blackbull clear my doubts Best customer service is... See more
Company replied
Routine query quickly answered by Sofia- thanks!. Been dealing with Blackbull for 3+ years with no issues. The important things like withdrawals, customer service and fair trading conditions are all... See more
Company replied
Blackbull is the best broker out there! They have the best spreads and offer the greatest service whenever you have questions Georgia is always happy to assist you with any questions! would alwas... See more
Company replied
Company details
Written by the company
We were founded in 2014 with the goal of becoming the leading online Financial Technology and Foreign Exchange Broker. BlackBull Markets is a true ECN, No Dealing Desk brokerage specialising in Forex, CFDs, Commodities, and Fintech solutions for traders globally.
Contact info
United States
- blackbull.com
4.7
Excellent
3K reviews
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Riana was unbelievable
Riana was unbelievable, I've been through many Support Chats in my life and I have to say this was the greatest and smoothest experience
February 23, 2026
Unprompted review
Reply from BlackBull Markets
Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Riana & Customer Experience Team | BlackBull Markets
Reply from BlackBull Markets
Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Customer Experience Team | BlackBull Markets
"Riana provided exceptional and…
"Riana provided exceptional and professional support. As a 22-year-old student, I was having difficulty with the automated address verification. She immediately understood my situation, manually flagged my ADCB bank card for priority review, and transferred my case to the compliance team for a faster resolution. Her proactive approach and clear communication made the process seamless. Thank you, Riana, for the great experience!"
February 23, 2026
Unprompted review
Reply from BlackBull Markets
Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Riana & Customer Experience Team | BlackBull Markets
Sofia helped me very professional
Sofia helped me very professional
February 23, 2026
Unprompted review
Reply from BlackBull Markets
Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Sofia & Customer Experience Team | BlackBull Markets
Reply from BlackBull Markets
Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Sofia & Customer Experience Team | BlackBull Markets
Excellent customer service.
Excellent customer service.
Sofia was very helpful, as always,
Top notch support team at BlackBull
February 22, 2026
Unprompted review
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Sofia & Customer Experience Team | BlackBull Markets
Fast response and amazing service from…
Fast response and amazing service from Sofia! She helped me really fast and gave solution to my issue in a minute!!! Thank you Sofia!
February 22, 2026
Unprompted review
Reply from BlackBull Markets
Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Sofia & Customer Experience Team | BlackBull Markets
Riana was very helpful in recognising…
Riana was very helpful in recognising an issue with my email settings preventing delivery of verification code. Thank you
February 20, 2026
Unprompted review
Reply from BlackBull Markets
Your feedback means a lot to us. Please reach out if you need any further assistance.
Kind regards,
Riana & Customer Experience Team | BlackBull Markets
Thankyou Jessica!
Jessica was great explaining to me the limitations of the platform and answered all my questions directly and without beating around the bush. Great help, Professional manner. Left me feeling good for choosing BlackBull Markets as my broker.
February 18, 2026
Unprompted review
Reply from BlackBull Markets
Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Jessica & Customer Experience Team | BlackBull Markets
Jessica helped me today
Jessica helped me today. Her support was excellent and solved each doubt without any problem. I really appreciate that
February 17, 2026
Unprompted review
Reply from BlackBull Markets
Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets
Riana helped me and was amazing
Riana helped me and was amazing! Everyone at Blackbull Markets is incredible!
February 16, 2026
Unprompted review
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Riana & Customer Experience Team | BlackBull Markets
Excellent Service and Professional Support
I had a very positive experience with this company. The service was professional, clear, and handled in a timely manner. Communication was smooth, and everything was explained properly, which made the process easy to understand.
What stood out the most was their responsiveness and willingness to assist whenever I had questions. Overall, I felt valued as a customer and would definitely recommend them to others looking for reliable service, and by this I'm referring to none other than JESSICA ♥️
February 16, 2026
Unprompted review
Reply from BlackBull Markets
We're grateful for your feedback and are always here to support you.
Best regards,
Jessica & Customer Experience Team | BlackBull Markets
DID NOT GET BACK MY MONEY
Did not get back my money by card, after 4 days.
It doesn't take 4 days to return funds. It takes 5 mins.
If I don't get back my 5K+ in 2 hrs, will write to Financial Commission , to ask to pull license (if indeed you have one), and start leaving negative reviews on you here, and stop trading with you.
February 16, 2026
Unprompted review
Reply from BlackBull Markets
Hi Luca, thank you for your review. We're sorry to hear about your experience.
To help you further, our team will need to look into your account details.
Please contact us at support@blackbull.com so we can assist you directly.
Have been using Blackbull for about 3…
Have been using Blackbull for about 3 years now. Support team has been responsive and great. Would like to commend Louise for the exceptional service.
February 16, 2026
Unprompted review
Reply from BlackBull Markets
We're grateful for your feedback and are always here to support you.
Best regards,
Louise & Customer Experience Team | BlackBull Markets
It was great experience to chat with…
It was great experience to chat with BlackBull Markets agent Louise. He was very polite and respectful with me and resolved my problem within minutes. Really appreciate the service. BlackBull is my first Love in trading.
February 15, 2026
Unprompted review
Reply from BlackBull Markets
Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets
jessica helped me today.she was great.
February 15, 2026
Unprompted review
Reply from BlackBull Markets
Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Jessica & Customer Experience Team | BlackBull Markets
Good communication and quick service…
Good communication and quick service from Jessica.
February 15, 2026
Unprompted review
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets
Service was quick and I am satisfied…
Service was quick and I am satisfied with the response received from Jessica!
February 16, 2026
Unprompted review
Reply from BlackBull Markets
Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Jessica & Customer Experience Team | BlackBull Markets
Louise was extremely helpful.
Louise was extremely helpful.
She understood my query and was able to support me.
February 12, 2026
Unprompted review
Reply from BlackBull Markets
Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets
Solved inquiry in 5 minutes
Solved inquiry in 5 minutes, Louise from Blackbull team was very helpful ✅
February 12, 2026
Unprompted review
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets
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