Excellent customer support. Louise and team really went out of their way to check and give proper accurate replies -- something you dont see often among CFD brokers. Trade execution is by far the fast... See more
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Review summary
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Reviews shaping this summary
🔥 customer service it’s awesome some are say it’s bad service i promise and i swear it’s super customer service and excellent iam asking doubt blackbull clear my doubts Best customer service is... See more
Company replied
Routine query quickly answered by Sofia- thanks!. Been dealing with Blackbull for 3+ years with no issues. The important things like withdrawals, customer service and fair trading conditions are all... See more
Company replied
Blackbull is the best broker out there! They have the best spreads and offer the greatest service whenever you have questions Georgia is always happy to assist you with any questions! would alwas... See more
Company replied
Company details
Written by the company
We were founded in 2014 with the goal of becoming the leading online Financial Technology and Foreign Exchange Broker. BlackBull Markets is a true ECN, No Dealing Desk brokerage specialising in Forex, CFDs, Commodities, and Fintech solutions for traders globally.
Contact info
United States
- blackbull.com
4.7
Excellent
3K reviews
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Solved inquiry in 5 minutes
Solved inquiry in 5 minutes, Louise from Blackbull team was very helpful ✅
February 12, 2026
Unprompted review
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets
Diabolical at every level!
Diabolical at every level!
Customer support have consistently provided me with incorrect, contradictory or incomplete advice.
Their incompetence has costs me hundreds of $.
Avoid at all costs.
February 11, 2026
Unprompted review
Reply from BlackBull Markets
Hi, thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating this must feel.
We take concerns like this seriously and would appreciate the opportunity to review the matter further. To assist you properly, our team will need to look into your account details.
Please contact us at support@blackbull.com
so we can investigate and support you directly.
Jessica was very quick to help me out…
Jessica was very quick to help me out with my demo account problem. Great customer service.
February 11, 2026
Unprompted review
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets
Reply from BlackBull Markets
Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Jessica & Customer Experience Team | BlackBull Markets
Louise made my experience really good
Louise made my experience really good. Super fast, links that worked and I was able to get exactly what I needed!
February 10, 2026
Unprompted review
Reply from BlackBull Markets
Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets
I love how support are very active
I love how support are very active. Thank you to Jessica for your help this morning!
February 9, 2026
Unprompted review
Reply from BlackBull Markets
Your feedback means a lot to us. Please reach out if you need any further assistance.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets
Alvaro was a great help!
February 6, 2026
Unprompted review
Reply from BlackBull Markets
Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Alvaro & Customer Experience Team | BlackBull Markets
Contacted support
Contacted support and Jessica was amazing.
Listened to my issue and rectified it promptly.
February 5, 2026
Unprompted review
Reply from BlackBull Markets
Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Jessica & Customer Experience Team | BlackBull Markets
Jessica helped me today and she handled…
Jessica helped me today and she handled my query very professionally. She is very helpful. Appreciate the timely efforts.
February 5, 2026
Unprompted review
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets
Customer service is ignoring all my…
Customer service is ignoring all my requests regarding withdrawals
I had always problems with withdrawals
Deposits are executed directly but when it comes to withdrawals i suffer from execution .
Very strange why do you guys do thisss
February 4, 2026
Unprompted review
Reply from BlackBull Markets
Hi Mohammed, thank you for your review. We’re sorry to hear about your experience.
Providing responsive and professional customer service is very important to us. Our records indicate that our support team has been in contact regarding your queries, and we want to assure you that your requests have not been ignored.
While deposits are often processed promptly, withdrawal requests may require additional verification checks. These checks are in place to ensure funds are returned securely to the correct account holder and to maintain the highest standards of client protection and regulatory compliance.
For further assistance, please contact us at support@blackbull.com so we can assist you directly.
Antonio's support was amazing
Antonio's support was amazing. I told him I hadn't gotten a specific reply, and he helped me to solve the problem. Very helpful!
February 4, 2026
Unprompted review
Reply from BlackBull Markets
Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Antonio & Customer Experience Team | BlackBull Markets
Serious System Faults in MT4
I had been satisfied with this broker until recently, but serious issues have emerged over the past two days that raise significant concerns about their platform integrity.
I maintain both MT4 and MT5 accounts with this broker. While my MT5 account has operated normally, my MT4 account has been executing trades that far exceed the broker's advertised and legally permitted leverage limits.
Specific Example:
With an account balance of approximately £66 and maximum advertised leverage of 1:500, the system executed a 0.85 lot silver trade without warning. Based on silver's current market price and the instrument's 5,000 contract size, this trade required leverage of approximately 1:4,600 - over 9 times the advertised maximum. This immediately resulted in negative margin and account liquidation.
This was not an isolated incident. Multiple other trades on this account have executed at 2-3 times the stated leverage limits, suggesting a systematic platform malfunction or margin calculation error.
Current Status:
I have reported these issues to the broker's support team and am awaiting their investigation. I have requested full compensation as this represents both a breach of their advertised terms and a violation of regulatory leverage limits.
Until this is resolved and explained, I cannot recommend this broker. Traders should be extremely cautious, particularly when using MT4 accounts with this provider.
February 3, 2026
Unprompted review
Reply from BlackBull Markets
Hi Alexander, thank you for taking the time to share your experience. We’re sorry to hear about your concerns and understand how unsettling this situation must have been.
We can confirm that our support team has been in contact with you and continues to review the matter. We remain committed to providing clarity and assistance through our ongoing correspondence.
Thank you for raising your concerns and allowing us the opportunity to address them.
Regards,
Customer Experience Team | BlackBull Markets
Thanks to ms Georgina
A huge thanks for the assistance and for helping to solve my financial documentation
Georgina provided assistance and solved my problem in the most professional and kindest way
Thanks alot , huge respect for all of the support team
Can't have complains
February 4, 2026
Unprompted review
Reply from BlackBull Markets
Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Georgina & Customer Experience Team | BlackBull Markets
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets
Blackbull is great
Blackbull is great, and Jessica was very helpful with my online service request via live chat.
Thanks
February 4, 2026
Unprompted review
Reply from BlackBull Markets
Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Jessica & Customer Experience Team | BlackBull Markets
Support on whatsapp is always instant
Support on whatsapp is always instant.
Thanks Elsi for helping me with my withdrawel
February 3, 2026
Unprompted review
Reply from BlackBull Markets
Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Elsi & Customer Experience Team | BlackBull Markets
Jessica do her work so god
February 2, 2026
Unprompted review
Reply from BlackBull Markets
Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Jessica & Customer Experience Team | BlackBull Markets
Reply from BlackBull Markets
Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets
Do not ever trade with this broker!!!
Do not ever trade with this broker. They are a complete and utter scam. They charge you £5 everyone
You withdraw however they will let me
Withdraw my money telling me I have to withdraw in 3 separate amounts so they make money each time I withdraw. Why the hell do I have to withdraw 3/5 serpents times anyway ? It’s a complete scam you will never get your money
2 of the accounts I’m trying to withdraw back
To I no longer bank with so now they’re telling me to prove it by sending in documents?? They just don’t want to give me my money . DO NOT DEPOSIT ANYTHING WITH THESE THIEVES. . You can’t withdraw your money. They make every different excuse not to. It’s a disgrace. They are disgusting excuses for human beings. Don’t trade with these s*um bags!
January 31, 2026
Unprompted review
Reply from BlackBull Markets
Hi Ben, thank you for your review. We're sorry to hear about your experience.
To help you further, our team will need to look into your account details.
Please contact us at support@blackbull.com so we can assist you directly.
Top Support from Elsi
Top Support from Elsi, very good very fast and understood everything in a second
February 2, 2026
Unprompted review
Reply from BlackBull Markets
We're grateful for your feedback and are always here to support you.
Best regards,
Elsi & Customer Experience Team | BlackBull Markets
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