Blackcraftcult Reviews 153

I am very disappointed with this company. I have been purchasing from them for years. I bought a hoodie and had to send it back twice and paid $20 in shipping for this and couldn't wait to get my exchange for small but they sent me a defective hoodie with sticky print on the inside of the hoodie and even admitted it was defective but now they refuse to exchange it and say I must repurchase this item. Not sure how they get away with this, not sure why they would want to treat their customers like this either.

Terrible customer service. I emailed SEVERAL times before hearing back bc the code the kept posting on their Facebook wouldn’t work. I even messaged them on Facebook, but no reply. Then, they eventually emailed back and all they said was that they don’t reply to Fb messages. So I said, can’t you help me then… and the only response was that the code was expired. No other help. 🙄 Even though, they posted the code, the DAY before on Facebook with no expiration date. 😡 super Annoying and unprofessional

I've had no problems. Clothes are cute and comfy.

Customer service is non-existant. They ran a sale and begged me thru advertising to participate. When I created an order for a hoodie, paid them with 10x more than the order amount in my bank account, they turned right around and cancelled my order. Claimed they "suspect it is fraudulent." No verifying the order, no putting it on hold until I verify; just straight cancelled. Wrote them back said I won't miss them if they're going to talk themselves out of the sale.

Shipping lasted for 2 months and items are poor quality for the pricing. Definitely not satisfied with this order.

They have horrible customer service. Package was lost in the mail and they waited over three weeks to refund me. I didn’t want a refund bc I had purchased everything on sale. I then had to re order sans sale pricing. They also waited over a month to process a return and then told me it was returned damaged. I literally tried them on- what could have been so damaged? I love their clothes but they seem to really have a disdain for people. If that’s the case find workers who enjoy speaking with people and helping out, because clearly that isn’t the case now.

Never shopping with these guys again, I have given them many chances. Not only did they send me the wrong item before they rejected fixing an error on my order regardless of the item not being sent out yet, but they still sent me the wrong size even though I fixed it on the return slip. Extremely upset with this company.

It's crazy to see so many bad reviews so maybe I've just been lucky but I've ordered a few times from Black Craft Cult and I've had no problems with them.

I live in Odessa, Ontario and have always gotten my stuff in a timely matter even during this pandemic. I just got another order of mine from them today and I ordered 7 items about a week ago and it's already here.

Again maybe I'm just lucky each time but none of my orders were ever wrong and packaging was well executed. I would say they're a bit pricey but their clothing is awesome and of decent quality. I'm a bigger woman so I'm happy that they have sizes I can fit into.

I'll say this though that their jogger pants are very slim fitting so even my regular size is a tight fit but it does warn it's slim fitting so I suggest getting a size up from your regular size unless you plan on losing weight like me haha!

I actually plan to order more very soon here. Let me tell you there's nothing worse than feeling like you have to resort to ugly fat people clothes all the time so I'm very happy to have found a satanic/witchcraft clothing site that has sizes for bigger people too. Now I feel like I can at least feel more confident in my own skin while I continue on my weightloss journey.

Hope y'all are doing good especially during these trying times. My heart goes out to all those affected by this awful virus. Keep strong folks and remember to spread love 🖤 NOT hate.

I really want to recommend this brand because the things they send look really nice but their sizing charts are WAAAY off and they won’t get back to me about getting a refund. So I bought two shirts that didn’t match the sizing measurements that they advertised and the customer service people won’t get back to me about returning them. Obviously they need to pay for shipping because the sizing chart is inaccurate, but if I create a shipping label they’re going to charge me unless I can confirm the situation. So unfortunately until that’s resolved It’s a 1 star for me. I also bought sweat pants but again I got a small that I’m positive it’s an unmarked medium.

I ordered from them at the end of February, filled out all the fields with my correct info (They'd shipped to me before no problem) and waited. I got a notice from USPS that they could not deliver and were sending it back so I inquired as to why. BCC didn't fill out the shipping info correctly and still have made no attempt to ship it back to me even though it was returned to them last week. I have contacted them multiple times and gotten nowhere. Definitely not ordering again.

I ordered from them when the store was 50% off. My items were delivered in a reasonable time. However the quality of the clothes I've received are just bad. The leggings print cracked immediately and after 1 wash the middle seam in the crotch popped. The slides i purchased were already coming apart when i opened the box. You can find better quality clothes from discount places like tj maxx. Don't waste your money on this company better to get items off etsy for the same price and they care about the customer.

Absolutely atrocious customer service they don't help at all with what's going with packages

these people dont care about their customers. they literally took 3 months to finally get back to me about my $400 package that was lost in the mail. they didnt provide me with any real answers and had no empathy about the issue. instead they send me emails every week asking if i wanna buy more stuff from them that wont get delivered. they issued me a refund only after me doing all the leg work and hunting them down. they didnt reach out nor did they try to make the situation any better after hearing about my experience with their brand and shipping issues. instead they assured me i wasnt the only one and i can always place another order with them. instead of apologizing and making the situation better, they would rather brush people off and move on. were in a global pandemic. i couldve taken my business anywhere on the internet. never again will i go through this headache with these people

I love this company! I love and believe in their mission statement and I love their clothes! I’ve never had any problems with them regarding quality or getting my shipments in a timely manner. The majority of my shirts come from Blackcraftcult. It saddened me to see that they don’t have higher ratings. But people will complain about something more often than praise something. If you’ve had a good experience with BCC write a review.

I had been wary of ordering off of this website simply because of the reviews. Their products looked incredible but I also felt unsure about the wait times. However, I'm pleased to say that either they've been able to catch up and make some changes, or simply somewhere in shipping things got lost - which has happened to me with other products from other companies during this pandemic. I received my hoodie within the week of order which was a lot faster than I had anticipated and the product came in looking great! I ordered an XS and felt true to size in the arms and chest, although a little long, but I am fairly short. I look forward to ordering products from this company in the future!

I was shipped the completely wrong item and they never respond to my emails. I am not the kind of person to leave a review or make a complaint but the customer service has been absolutely shocking and I feel like they have totally just ripped me off. This website may be a scam.

Super disappointed with customer service. I work retail and I am very aware of how backed up shipping is, however when there is no other option for shipping other than priority and I’m charge over $27 to ship items that weigh just over 5lbs and it takes 3 weeks for the items to arrive I would think that a company would refund my shipping charges to keep a customer satisfied and thus a customer that would return. No such luck and I can honestly say I will probably find somewhere else to shop. Bummed because in the past BCC stood behind their brand...wonder if they’re under new ownership/management

Literally impossible to return anything. Worst company I've ever dealt with, and I'm dead serious. Won't answer questions. I'm about to spread a boycott like butter if they don't figure it out.

Cute clothes but good god the fit is terrible. I ordered a large pair of joggers and the waist is huge but the butt and thighs are far too small with a crotch that goes down to the knees. The return process is a garbage nightmare, especially in this day and age. Also bought a tree skirt that is much smaller than pictured and is made out of a cheap material. Won't be buying from this company ever again, don't waste your money.

I ordered the blood moon hoodie and the matching hat, so they sent me the correct hoodie but the hat was legit 100% purple so i sent them pictures and asked if i returned the hat if they could send me the correct one. They told me that i could send it back and get a refund for the hat because "all the hats are some version of purple or red" even though they are completely two different colors and nowhere in the description did it say anything about the color purple. All of this after i waited a little over 3 weeks for it to get here when i paid for priority and they kept ignoring my emails asking for a tracking number.