Black Horse Finance Reviews 

Great experience.....sorting out my finance HP loan for my new vehicle.....secure and clear instructions given.....very caring and professional

Great staff made the whole process very easy, went the extra mile

I had a loan twice with Black Horse Finance. I’m happy with the service. They gave me a loan when I needed it. My only issue was when I settled the loan the bank made an extra payment on both separate loans. It has taken over 14 days to return the money back to my account.

Am now onboard with them but am hoping it’s smooth if not am back here to give my critical analysis. So far so good am just watching then keeping my evidence

Can't be specific, because Black Horse couldn't be specific either, about something in a letter sent to me at the end of their agreement 🤣

Clue: it involved money...in THEIR favour. LOL!

Quick and easy car finance application process from Evan Halshaw. Affordable rate and monthly payments.

Missed one payment in 7 years, have had multiple calls from them with bots to call them. Called them several times but no one answers,the system just goes around in a circle,got a letter about missed payment, no bank details included to pay online! This has affected my credit score which was perfect.
I managed to create an account online and make a payment,

Quick and clear process that was fairly simple to complete. Prompt follow up welcome message containing useful information in a short, easy to understand visual presentation. Something new to me and probably very helpful to people getting there first loan.

Got my letter through the post for the finance of my new car. Can't login because I put the wrong details in (absolutely did not)... the slogan "here when you need us" is a joke. 9 to 5 Mon to Fri. I work during those hours. No other way to get support in 2025?

I didn't know it was that easy to secure a finance. Every detail was explained to me and I had options to choose from.

My uncle tried to pay my loan off, had to jump through hoops over the phone setting up a password. Took forever. I phoned up offering to give the password and they refused to take his payment in case of ‘money laundering’. Bizarre. Also now my loan is paid I can’t log in to my account to view the settlement.. but can’t get through on phone.

Absolutely a bunch of work at home chanchers have no customer service skills whatsoever stay away

Fuss free from start to finish.

Well... they accepted me, so that's a good start.
Simple questions; only took one email to the dealer, and we're good to go.
APR is good, and I can pay early and save interest, which is what I do anyway.
The welcome video is excellent, and it's personalised - how good is that?

I looked up my loan settlement which was £5215, payed £252 looked up my loan settlement again and it went up to £5263! Absolutely disgusting. I've since settled the loan with no explanation as to why it went up. All through the loan the settlement figure was always less than the loan amount after I had paid my monthly repayment. NOT happy.

Just spent 15 mins repeating my DOB, Postcode and Agreement number verbally and via phone....

Company is an absolute joke no wonder claims going against them.. How about actually investing some of that money you make it to customer care...

Very Easy and thoughtful service

From start to Finnish I happy the way blsckhorse support me

They are not helpful in any way.
They dont care about customers and will dismiss the complaints.