Seems I got off quite lightly compared to other customers. I received my order so late it was unwanted, I had meanwhile ordered from another company and received the item in 2 days. Attempted return... See more
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Would rate zero stars if I could. Website presents as European based, it is Chinese. No indication of delivery time so I tried to cancel 2 hours after ordering. Was told item had already been dispatch... See more
Company replied
I wish I'd checked trustpilot for reviews before I ordered on this website as i woukd never have ordered fro the company. I purchased a telescopic fishing rod and reel for my partner and clearly been... See more
Absolutely dreadful. DO NOT USE. Goods are shipped from China. Moroccan law applies. Part of icicosmetic.ltd which has 1 director who is a Moroccan resident - Oussama Ben Zahra. Money back guarante... See more
Company replied
Company details
Written by the company
we are here to answer all your queries
Contact info
Morocco
- blacknorway.com
1.3
Bad
239 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They changed my postcode and delivered…
They changed my postcode and delivered to a completely wrong address. Fraudsters.
December 27, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Scam website DO NOT ORDER
Scam website - do not order. Arrived late from China as was a gift for xmas, not clear coming from china, returns only possible to china (this is not stated on website) by recorded delivery at £16 that I have to organise, absolutely awful experience and cannot believe they are still trading.
January 7, 2025
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Avoid this company
Absolute agree. This company are frauds. They posted me damaged goods and exactly like other purchasers, when I have complained, they are refusing to issue a refund and have asked me to return the items to China at my own expense. I am now trying to recover my funds from credit card company. DO NOT BUY FROM THIS
COMPANY.
January 6, 2025
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Beware! Do not buy from this company
This company advertise everywhere that they provide free returns but they do not provide them. They have a UK address but ask you to return items to China so they will arrive in time for refund. I refused to do so and returned it to London address but did not receive refund for postage or clarification of why they state something which is untrue on their website and all advertising. Be aware of this if you decide to buy from this company. I did get a refund for the item however if they had not ignored my initial request to cancel before the item was despatched, I would not have lost £5.35. I would not buy from them and hope others do not also. I would give zero starts if I could.
UPDATE 7/2/25
The message from Black Norway seems to indicate that they don't know if I ordered from them but there were a lot of emails between me and Jeanie of Black Norway over the Christmas break and I have still not received the postage refund requested or a reply to my last email.
January 1, 2025
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Zero stars!
I only gave this organisation 1 star as there was no facility to give 0. I purchased a torch which:
1. Arrived late.
2. Is not compatible with UK fittings.
3. Is incomplete with fittings missing.
I sent images as requested but there was again, a delay so now they claim I am out of time for a refund.
I feel so embarrassed that I have been taken by this scam company.
Please be warned - NEVER deal with this bunch of charlatans & criminals!!!!!!
December 30, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Scamming scumbags
Scamming scumbags! They’ve made their website look legit but it’s just a scam! You’ll receive an email response reassuring you that your item will arrive, everytime from the same person called Jeannie. I believe they are from west London, they sent me a £2 phone case instead of a iPhone case that cost me £20 plus a smart watch that was missing! Contact your bank asap if you have gave them your details. Ignore the positive one or two reviews they’re just the scammers….
December 19, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Total con
Total con - do not fall for this website. I bought a lamp for a Xmas gift for someone at the end of November. I contacted the online store to ask for an estimated delivery date. Vendor was entirely unhelpful, refused to tell me the date the item was sent, ignored my 2 further follow up emails. It’s now 28th dec and I’m still waiting for my item. The tracking number I have hasn’t been updated since 2nd Dec (Evri status still says ‘we’re expecting it’). I had to buy a replacement item from a trusted store at the last minute so I had a gift to give at Xmas. Do not be fooled by this website
December 28, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Yoga mat not to size advertised
Yoga mat not to size advertised. Returns aren't free & shipping is to China. Avoid this company
December 25, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Shabby Chinese product
Ordered what looked like a reasonable quality business folio for a male friend. Had put UK products into search engine but this was clearly made in China which I would usually avoid like the plague due to all the issues sending it back etc. the folio didn’t resemble the ad at all and was damaged by being stuffed into a tiny envelope. It took an age to get here and I could see if it was coming from China from the tracking number that I was given. I complained to their customer services and they said it will be on its way and I also told them that I’ve seen bad reviews and people saying that their company was a scam company. I advise that I would leave terrible reviews if they did not actually deliver my product and deliver it on time as promised. I was not pleased with the item when it arrived and I told them so by email and they offered me 30% refund which I took due to the sending back being much more expensive than just accepting the refund. Just look at the products they advertise very carefully and I wouldn’t advise anyone to buy anything from them in the future.
December 20, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Avoid poor Chinese products
I wish I had read the reviews before my purchase of a ”high end pull out faucet in brushed nickel” it was made plastic, badly packaged and as other reviews have mentioned it comes from china. The only time you are aware of this is when you get the shipping order, which takes forever to update. I unpackaged it and packed it right back up £80 for a plastic tap no thank you. Avoid buying anything from this scam company, luckily I paid via PayPal so I’m covered and can get my money back. Absolutely awful product
December 24, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
DO NOT ORDER FROM THIS SITE
DO NOT ORDER FROM THIS SITE. TOTAL SCAM. I order an 8 piece professional knife set. 2 sets of 3 arrived today that don't even match, are not what I ordered and are terrible quality. Let's see if I get a refund.
December 23, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Not as advertised. A total scam
A total scam. Items received are not what is advertised. Bad quality, for expensive prices. Website shows address based in London but ships from China. Sent in plastic bag and item is damaged. I only wish I had read reviews before ordering from this place. I have very low hopes of retuning the product where I am not out of pocket even more than I already am. Avoid at all costs
December 21, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Don’t buy from them.
The name suggests that you’re buying from a Scandinavian company, the product I bought is coming from China, There was no mention of lead time or country of dispatch so yet again the expectation is that it would be no longer than a week. It’s been on order since the 7th Dec so I was expecting it to be here in time for Christmas.
On the 21st Dec it’s still in an airport in China. Do not buy from this company.
December 21, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Chinese low quality products SCAM
Chinese low quality products. Company refuses refunds. Do not buy from them.
Black Norway insist you must return any items to china to get a refund. You have to return items at your own expense.
When you argue with them they offer you a 20% refund to keep the item and go away.
DO NOT BUY FROM THIS COMPANY.
December 19, 2024
Unprompted review
Reply from BLXCK NORWAY
updated answer:
Hi dear Alex
we are very sorry for your unsatisfaction with us
we are clearly saying we ship from china in our shipping policy page: https://blacknorway.com/pages/shipping-policy
please contact me at admin@blacknorwat.com and i will try to do my best
Ben, kind regards
--------------------------------
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
This is a SCAM
This is a SCAM. Ordered heated ski gloves that were poor quality only to be offered 20% and then 30% refund if I kept them or return them to CHINA. This is very misleading as they say free returns!!! DO NOT USE THIS WEBSITE.
December 12, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
I ordered a black 21 zone heated puffer…
I ordered a black 21 zone heated puffer jacket for my wife. It took 16 days to arrive , but it is run up to Xmas. It is a fantastic product, and does what the advertisement says, my wife is so warm in this jacket. I am by about to order another one. Thanks Black Norway.
December 6, 2024
Unprompted review
Reply from BLXCK NORWAY
thank you very much for your feedback
Overseas scammers
Biggest scam company!!! Ordered boots, wrong pair wrong size arrived. They tell me it’s what I ordered I sent photos of my order and the boots I received. I requested as I am entitled to return details of the address to return ( it’s not the London one on their contact details), and was offered a 20% refund. Absolute sham company. Use at your peril.
November 30, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Very bad products & service
I ordered what I thought would be a great coffee scale using chargeable battery. It arrived almost a month after ordering only for the instructions not to be clear and partly in Chinese. The scales will not work as described. I complained and was initially offered a replacement which never arrived and after losing all patience with the product, have now been advised I should return at my own cost to China or keep for a 30% refund. They shouldn't be allowed to promote their products to consumers in the UK. I will explore what rights I have but fear from other reviews, none! Please save your money and do not buy from this website.
December 12, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Absolute scam website
Absolute scam website. I did not check for reviews before buying.
Bought some knives. The ones that arrived were completely different and cheap. They offered me a 20% refund!! Claiming back through my bank.
December 8, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
DO NOT USE
DO NOT USE
ITEM RECEIVED WAS A JOKE
OFFERED 20% then 30%
TOLD ME IT HAD TO BE RETURNED TO CHINA WHEN I REFUSED GAVE ME A UK ADDREss
November 29, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
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