Seems I got off quite lightly compared to other customers. I received my order so late it was unwanted, I had meanwhile ordered from another company and received the item in 2 days. Attempted return... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Would rate zero stars if I could. Website presents as European based, it is Chinese. No indication of delivery time so I tried to cancel 2 hours after ordering. Was told item had already been dispatch... See more
Company replied
I wish I'd checked trustpilot for reviews before I ordered on this website as i woukd never have ordered fro the company. I purchased a telescopic fishing rod and reel for my partner and clearly been... See more
Absolutely dreadful. DO NOT USE. Goods are shipped from China. Moroccan law applies. Part of icicosmetic.ltd which has 1 director who is a Moroccan resident - Oussama Ben Zahra. Money back guarante... See more
Company replied
Company details
Written by the company
we are here to answer all your queries
Contact info
Morocco
- blacknorway.com
1.3
Bad
239 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT USE THIS COMPANY!!!!!
DO NOT USE THIS COMPANY!!!!!
I ordered a music boxing machine thinking this was a UK company. It's NOT!! Item was shipped from CHINA. When it eventually arrived it was wrapped in bubble wrap with no box, no charger and looks like a used item. One of the pads isn't working. I emailed and they offered a 100% refund or replacement. I wanted the refund. Then I was offered 30% or return item to CHINA for full refund. It costs more to return!!!! The item is faulty and not fit for purpose. I have raised a dispute with my bank for the refund. DO NOT ORDER FROM HERE!!!!!
November 25, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Scam company
Scam company. Heated gloves were not as described and did not work. Offered 20% then 30% discount before being told had to pay for tracked courier to China to get full refund. Fortunately I'd paid with visa so got money back through them
November 26, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
DO NOT PURCHASE ANYTHING
DO NOT PURCHASE ANYTHING
Absolute SCAM company who send you awful items. Wont even give you a refund when requested and try to haggle to down with a partial refund.
Absolutely awful company.
November 2, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
DO NOT USE!!!!!
DO NOT USE!!!!!
I wish I had looked on here before my purchase!
Ordered a heated jacket for £79.00 for my birthday, it took over 2 weeks to arrive. When it arrived, the packaging looked like it was shipped from a secondhand selling site from a seller that wasn’t to careful with packaging it. Did not look like it was from a reputable company’s packaging at all.
The jacket itself was poorly made with thread hanging from different part of the jacket.
As this was a jacket that requires a battery to operate I was skeptical of the safety and therefore decided to return.
I contacted the company and requested return. (I was within their returns policy)
Initially speedy replies mostly around 1am from ‘Jeannie’ who offered me a replacement and no need to return the jacket! I said I was not happy with this and would like a refund. I was then offered 30% discount and to keep the jacket, again I said I would rather a refund.
She then accepted and forward me the returns address to china! This would have cost me around £30!!! I contacted and Jeannie replied providing me the UK address.
I have since returned the jacket, have proof of delivery and I have not received a refund.
I am now having to water my time to look into getting my money back somehow and begin to report the company.
I have learnt a valuable lesson here!
October 14, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Avoid scam company
Would rate zero stars if I could. Website presents as European based, it is Chinese. No indication of delivery time so I tried to cancel 2 hours after ordering. Was told item had already been dispatched so refund not possible until item delivered. 2.5 weeks later no update on tracking number since 8th November. Item hasn’t arrived. Customer service refuse to confirm I can return item to address in UK. I have informed Mastercard as believe I have lost £119.
November 19, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Do Not Buy
Do not buy anything from this site. Misleading as you’d think they were European also as the price tag is hefty too you don’t doubt the site until no delivery. When you do eventually get your product it’s naff and poor quality.
November 9, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Just received my Rapid Cyclist Shoes…
Just received my Rapid Cyclist Shoes order. They feel really flimsy and poor quality. First time I put them on the laces toggle snapped off and resulted in a welt on my finger that’s still visible two days on. Would have rated this one star, but they survived one bike ride, so jury out,but it’s not looking hopeful. Won’t be going back to BlackNorway.
November 5, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
They aren’t worth a one star!
They aren’t worth a one star!! DO NOT BUY! They won’t refund my money for a faulty good, want me to send it back at my own cost to then be offered a 30% refund though the website says Full! They make stuff up as they go along! Please save your money and do not buy from this online store! It’s also in CHINA so not uk based.
November 4, 2024
Unprompted review
Reply from BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Ordered a heated gilet
Ordered a heated gilet, it took about two weeks to arrive. During this time I checked reviews and was worried I may have been scammed I emailed the company and received a prompt and helpful response from Jeannie. The product arrived a few days later, it is exactly as described so I cannot fault this company at all.
October 4, 2024
Unprompted review
Reply from BLXCK NORWAY
Thank you very much for your review.
We want to clarify that we do not actively invite our customers to leave reviews outside of our website. As a result, it’s often only a small percentage of customers who may not have been fully satisfied that choose to share their experiences on external platforms with lower ratings.
While we always strive to provide the best service possible, we are human, and we understand that we may not meet 100% of expectations every time on the first try. However, we are committed to continuously improving and addressing any concerns to ensure a better experience for all our customers.
Thank you for your feedback—it helps us grow.
Ordered CD player
Ordered CD player. Arrived in good time only to find
Everything in Chinese including Chinese plug.
Contacted them along with photos as requested.
No response from them since, Requested instructions
for returning item for a full refund. Still no response
Despite a number of chasing emails from me.
October 15, 2024
Unprompted review
Reply from BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
This is a Chinese Company
Their website makes out that they are a UK based company, but their products ship from China. I would not have ordered if I had known. I wanted my item in a few days not weeks or months. As I say, there is no mention of this at all, when you got to checkout it should clearly state that delivery will be e.g 3 weeks. Still not got the product yet, but I've already had to buy an alternative because I needed it pretty much right away. Wish I had checked Trustpilot beforehand.
October 24, 2024
Unprompted review
Reply from BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Item was poor quality and took 3 weeks…
Item was poor quality and took 3 weeks to arrive, Company website shows free returns, yet they wanted to charge me to send the item back to China, EBay sell the same seat for half the price, I would never buy anything from this online retailer again . My credit card company is dealing with my full refund now.
October 20, 2024
Unprompted review
Reply from BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Be aware this is a Chinese company and…
Be aware this is a Chinese company and if you are unhappy with the product you have no choice to keep it as the cost of returning is very expensive. They did offer me a 30% refund which is very little on an expensive pair of boots. Do not order from them
October 19, 2024
Unprompted review
Reply from BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Product really not as described
Product really not as described. Was meant to be a powerful rechargeable torch. What I got was a cheap looking torch which can take rechargeable batteries if you wish. No instructions at all and several bits which I have no idea what they’re for. Poor communication and took weeks and weeks to come. Do not order from this company.
October 18, 2024
Unprompted review
Reply from BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Product received is not not fit for…
Product received is not not fit for purpose, expensive, described as heavy duty but flimsy and useless all you are paying for are the shipping costs ftom China
October 17, 2024
Unprompted review
Reply from BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Sent the wrong socks
Sent the wrong socks. Ordered 85% cashmere. Sent 35% wool. Have emailed requesting a switch . I should have checked Trustpilot before ordering. John Logan
October 10, 2024
Unprompted review
Reply from BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
I ordered a 4xl fishing suit
I ordered a 4xl fishing suit. when it finally arrived it was nowhere near a 4xl size.After getting in touch and offering to return the under sized suit,I was told not to return the suit but they would send another suit when I submitted my size,which I did.After ordering in August I'm still waiting.
If anyone is thinking of dealing with this company DON'T They are obviously Frauds.
August 18, 2024
Unprompted review
Reply from BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Disappointed with lack of communication and product
Disappointed with lack of communication. Item arrived, but was damaged. Damage not necessarily Black Norway’s fault. Kindly Offered a replacement , but it never arrived. Communication lacking now. No response to emails .
October 4, 2024
Unprompted review
Reply from BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
SCAM WILL NOT GIVE ME A REFOUND FOR…
SCAM WILL NOT GIVE ME A REFOUND FOR CRAP GOODS RUN A MILE FROM THEM PLEASE PLEASE DO NOT BYE FROM THEM SCUM.NEED BANNING FROM FACEBOOK.
May 11, 2024
Unprompted review
Reply from BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
If I could give zero stars I would
If I could give zero stars I would. Wish I had tripled checked the reviews on here rather than trusting the reviews on the website. Spent circa £200 on a lumbar belt for my partner which was needed urgently (ordered in July and expecting dispatch within a few days). Had no email update on progress of order or delivery date, emailed and the customer service takes a while to get back. They said my order would be delivered ‘soon’, I chased again and asked for a refund as I had not received the good or received any delivery info. They sent a delivery link which shows the delivery company have been waiting to receive the good since the 1st of august (it’s now the 19th of august), I continue to ask for a refund and they say they can’t. I haven’t received the good and am requesting a refund (which I am entitled to) and I have had no response. DO NOT WASTE YOUR TIME AND MONEY ON THIS COMPANY!!!
July 25, 2024
Unprompted review
Reply from BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.