Blackrock Clinic Reviews 

This hospital should be closed immediately! No staff around you’ve to wait for ages before you get some help, they leave you just in the sitting room waiting for hours for a treatment that’s take 10 minutes. Is the same
Scenario’s as in Pakistan. While the horrible owner is getting all money for himself instead of hire more staff. I hope this matter will take serious. This can’t be go further

Disappointing and Unprofessional Service

I am extremely disappointed with the level of service at Hermitage Clinic, particularly from the telephone assistants I encountered today. At a time when patients and their families are going through incredibly difficult and emotional experiences, you would expect at least a basic level of empathy and professionalism. Unfortunately, that was not the case.

I recently had to contact the clinic regarding cancer treatment, and I was met with outright rudeness from not one but two different telephone assistants. Instead of offering any support or understanding, they were dismissive, impatient, and unhelpful. When dealing with something as serious as cancer, the last thing anyone needs is to feel like they are being treated as an inconvenience.

It is shocking that a healthcare facility that should prioritise patient care allows such unprofessional behavior. A little compassion goes a long way, and it's unacceptable for staff to speak to people in such a cold and unpleasant manner. I pointed this out on the phone and the lady just hungup. I sincerely hope the clinic takes this issue seriously and provides proper training for their staff. No one should have to deal with added stress and frustration on top of an already difficult situation.

Would not recommend based on this experience.

5 hours in A&E. No information about waiting times. Attempts to ask rebuffed. One doctor. Staff pleasant but shockingly badly organised. No system to refer people for X-rays other than waiting for the doctor to send you even though X-ray was clearly required. €235 basic to be seen before xray. Would never go back.

Nicholas Walsh's appointment system is completely disorganized, and they refuse to acknowledge it.

I received an appointment scheduled 1.5 years in the future—what does that say about their system? In the days leading up to the appointment, there were no reminders. I expected confirmations or reminders, as any reputable medical facility would provide, but this clinic simply does not seem to care.

On the day of my appointment, I followed their instructions and waited for an hour, yet they had no record of my presence despite my attempts to check in. When I finally managed to speak with the secretary, she responded by shouting at me and making excuses.

This was, by far, the worst experience I have ever had.

I don’t know where to start , actually I do I had to have some blood test done and was a complete nervous wreck about them due to what the nature of the test were for anyway I need to give this lady the biggest ever 5************** review I’ve ever given somebody her Name is Erica she works on reception in the bloods department , she is a real life angel she went above and beyond to help me out with everything nothing was an issue , she was kind and compassionate and was completely understanding to why I was feeling g worried and literally done everything she could to make sure i had all I needed . Honestly words aren’t enough for this lady every hospital needs a receptionist like her ! I went in crying with worry and left laughing and honestly Erica it was becuase of you ! So Thank you so so much for being so kind today and just for possibly being the nicest women I ever met !

Abbey x

I just paid for 1 sausage, 1 piece of bacon and I fried egg in the hospital restaurant. I was extremely disappointed in the poor standard of food. I payed for a Luke warm piece of bacon, combined with the barely Luke warm fried egg and a hot sausage. When I mentioned to a staff member they needed to replace the eggs as mine was horrible, I was told they were made within the LAST HOUR... I then went to cut the bacon which was impossible as the wooden knife and fork could not cut through it , it was so hard. I mentioned the bacon was also not edible. I put my plate with having only ate the sausage, I was offered a replacement which I turned down for obvious reasons. Since when was a fried egg edible having sat for an hour.....

Prof Mark Walsh was arrogant and dismissive. He received a phone call towards the end of my consultation and took it with pretty much a dismissive wave of the hand to leave. €250 cash only!!

I spent a few days in Blackrock. My experience on ward not so good. Everything rush explained and left to your own devices. Food awful, had to ask several times whats going on, had to expain to ward nurses what Dr said for them to follow-up not understanding why they could not understand consultants instructions left at nurses station. Despite expensive fee's which insurance only covered some - I could not help but think that money was the no.1 priority and not the patient. Money means nothing when your not well and I'd have paid anything to get right. There's no way I'm going to critisie the ward or hospital staff, they're just doing their job and probably paid poorly. But no compassion/empathy existed except when it came to consultants even then I felt being fobbed off as they were in a rush. Felt I was not understood and I did not understand the ask from me at times, there was definately language and communications barriers. Never going back to Blackrock - used to be Platenum from me based on outpatient and past stays for other family members.

I received a CT scan on the 7th September 2024 and I have had no communication from either the consultant M/s Zenith Martin or her secretary who I contacted about same .I was told that the disc was received by her secretary and was passed on to the consultant that was over two months ago and I have not heard anything since.
Bernard Kelly
Dodder Avenue
Firhouse

Why do children share the same wards with medical and surgical ward in Fitzgerald ward? Anyone? Feel unsure about this, the way the world is and anyone can end up Der.

I recently had an ultrasound scan in Blackrock Clinic. Josella was the lady who looked after me on the day and she was very caring, friendly and she put me at total ease as I was quite nervous and she talked me through the process and what to expect. The staff on the reception were also very nice and extremely helpful. The overall service was very efficient and I would have no hesitation with attending here again for a scan.

I was there 12 months ago and was treated terrible by a technician who was scanning my legs. Had an impression I didn't want to pay. As I had asked receptionist a question concerning same. I subsequently saw Mr O Neill a Consultant who was very helpful also his Secretary Rachael

So unhelpful, trying to reschedule an appointment with a consultant and his secretary was so condescending borderline rude and unhelpful. No empathy no customer service, I think Blackrock clinic and the Beacon must employ from the same school!!!!

Night time staff were very ignorant and unprofessional by chief Executive, i believe, so what does that tell you.

I spent a,night in BlackRock clinic I got great care from receptionist attendants to all nursing staff to surgeons I take hat off my hat to alll great work keep up the good care .
Best wishes,.
Francis Herron.

Dreadful experience. Staff in A&E very unpleasant to a very elderly man and his accompanying daughter, told her to leave and take his wheelchair with her. 1 toilet for everyone in the A&E and not cleaned from mid afternoon to 9pm, paper everywhere and floor wet and this during covid. Most of the nursing staff I experienced were very uncaring and hostile and catering a disgrace. I was shocked at my care and treatment and would never go there again. The only saving grace was the consultant who was excellent, but they aren’t around to see what goes on behind closed doors and no family allowed in to support you.

Sent them an email requesting information regarding surgery, they got back to me and requested some further details, which I provided...was then told someone would get back to me....

......two months later I email again asking for an update, was told that someone would contact me ASAP...

.....a week later and still nothing.

Fantastic customer service.