Black Sheep Utilities Reviews 382

Received an unsolicited marketing call from this company and the telemarketer tried claiming (to the receptionist) that there was an existing enquiry made by the Company Director, asking to be put through to them. This is false and deceptive. We are also registered on the TPS and reported the call.

Never provide an email address even after reporting spam and unsubscribing they continue to just email every week. I call them every week and give them false information to annoy them back, like they do me and will continue to waste there time until they stop emailing me :-)

Have an ongoing complaint with them and they are currently ignoring all my messages and emails even though they have been seen. I have requested copies of my transcripts. Under the right of access provision of the Data Protection Act 2018, any individual can request to hear and/or receive a copy of call recordings that they are involved in. They still refuse to do so. Please take my advice stay clear of Black Sheep Utilities I know I am not the only one in this situation

Mixed experience. Ryan helpful and respectful (2019/20). Others last year (2022) V pushy. So pushy, I didn’t want to do business. Good to remember: the customer is always right (even if they’re not!)

Terrible after sales service. No one returns calls. Do not recommend.

We have been on their call list for a while and they occasionally call, but we have not had a relationship with them. Today one of their sales representatives called my personal mobile and without introducing who they were, what they wanted, or how they knew me said "can you put me through to Gabi." Given this was my personal phone (and I am not Gabi) I acted quite surprised and asked who they were and what they wanted. Her reply was to persistently ask for my name stating "I have asked you several times for your name now", as if I had called them or wanted something from them, which was utterly bizarre. I explained that unless she told me what they wanted to speak to me about, how they 'knew' me or what they wanted then I wasn't going to be disclosing my name, business name, or anyone else's phone number. At this point, she became aggressive and exceptionally patronizing. I found the whole exchange utterly bizarre but if this is their level of customer service, I suggest everyone avoids them.

Very impressed with this company, especially Jack Elvin. It's rare these days to find someone who is so ethical, friendly, but professional AND who really knows his stuff!
Will definitely use Black Sheep again when any of our commercial contracts are nearing their end dates.

Awful, pushy, arrogant sales people, demanding personal mobile numbers, demanding to speak to someone even though they was told they was out of the office several times! Awful company

They were professional throughout the process and very patient as well given that I never seemed to have the right paperwork to hand at the right time when they phoned! I want to give a particular mention to our new account manager Ryan Edwards who was brilliant throughout and on the off chance that some of the up on highs at Blacksheep read this review, I do really think you absolutely have to incorporate the line "Welcome to the flock" when landing any new acount!

I was recommended to get a quote from Black Sheep. Since contacting them, the sales tactics did not set right with me... very high pressure, argumentative, pushy... From the get go, I was uneasy about working with this company due to their pushy tactics... I don't want to be pressured, and I want my decisions respected, regardless of how the salesman feels about my decision... the last call was so antagonistic I simply ended up hanging up. Then he called back, and I literally had to tell him to F off and not call me again, just to get a bit of peace. Not a company I'd recommend. Really ticked me off.

They have been very efficient and dealt with everything promptly with minimum fuss

Great staff . You can can depend on.

No one ever rings me can never get through I can’t remember last time I spoke to someone and you wanna review

On renewing my accounts everything has gone really smooth thank you

Alicia called me this morning, and as well as being utterly charming she was professional and has answered my emails promptly and efficiently. Thank you Alicia!

Very slow in arrangements with the 5 contracts for electric and still waiting 7 weeks later

The approach of the staff was very brisk, not allowing much time for thought and reflection. The resulting quotes were solid, and one offer which we rejected on the grounds of poor reviews of that company was accepted without challenge. So far so good.