I'm extremely impressed with the service we've received from Black Sheep, particularly from Alice Labbett. We have been working on an extensive refurbishment project, which involves close coordinatio... See more
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See what reviewers are saying
We have repeatedly requested this company not to call us. They just laugh. Latest scam attempt is, following a call when we yet again said we were not interested, for them email us requesting a 'pe... See more
Company replied
Very impressed with this company, especially Jack Elvin. It's rare these days to find someone who is so ethical, friendly, but professional AND who really knows his stuff! Will definitely use Black... See more
Company replied
Black Sheep requested an opportunity to quote for our business energy even though we are still in contract until November 2021. When our current agent heard of their interest in the account they... See more
Company replied
Company details
Written by the company
Black Sheep Utilities Ltd is one of the UK's largest independent Business Utilities Consultancy's. Providing client-focused energy procurement services for businesses throughout the UK. Black Sheep Utilities is trusted by 1000’s of businesses large and small to deliver bespoke energy procurement solutions.
Contact info
Telecom House, 125-135 Preston Road, BN1 6AF, Brighton, United Kingdom
- 01273 914 000
- info@blacksheeputilities.co.uk
- blacksheeputilities.co.uk
3.9
Great
382 reviews
Hasn’t replied to negative reviews
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Reply from Black Sheep Utilities
Thank you for your review!
Very helpful dealing with British gas
February 11, 2022
Reply from Black Sheep Utilities
Thank you for your review!
They were very professional in there…
They were very professional in there approach, and keeping in touch to let me know how things were progressing.
February 3, 2022
Reply from Black Sheep Utilities
Thank you for choosing Black Sheep Utilities, if there is anything else we can do for you please get in touch!
Energy contract renewals.
We were given a number of price and contract length alternatives, alongside their suggested option. There was no pressure to accept their option. Once we had decided, the process was all dealt with on our behalf, with no fuss. Helpful and understanding guidance.
January 27, 2022
Reply from Black Sheep Utilities
Thank you for choosing Black Sheep Utilities, if there is anything else we can do for you please get in touch!
I have always received prompt
I have always received prompt, friendly and professional service.
January 24, 2022
Reply from Black Sheep Utilities
Thank you for choosing Black Sheep Utilities, if there is anything else we can do for you please get in touch!
Changed our payment instructions…
Changed our payment instructions without asking if it would be okay to do.
January 24, 2022
Reply from Black Sheep Utilities
We are really sorry that you have been left dissatisfied, this is not company practice as you can see from our other reviews.
If you would like me to look into this further, please could you email me at Complaints@blacksheeputilities.co.uk with your company name and contact details. I am very sorry we have disappointed on this occasion, it is never our intention and one of our customer services representatives will respond to your email as soon as possible once received.
There is nothing worse than receiving a…
There is nothing worse than receiving a call via your reception team from 'Black Sheep - she is expecting our call'. Yes you may have rung me about a year ago, but I do not keep a record of who has rung me and when you may be calling back. As a GP surgery we are battling with the everyday pressures of not only covid vaccinations, but staff isolating, patients demands etc. The attitude of the sales guy was horrendous - not a word of apology just a 'listen here' ... Customer service is not your forte obviously. Please do not ring us again.
December 20, 2021
Unprompted review
Reply from Black Sheep Utilities
We sincerely apologies for any inconvenience caused. If you could email customerservices@blacksheeputilities.co.uk we will personally listen to any phone calls associated with your company and ensure any necessary coaching, training is given to the member of staff in question.
If you could also email data.controller@blacksheeputilities.co.uk with your contact details then we will ensure your details are supressed from our system to avoid future contact from us.
Kind regards,
Heidi
Black Sheep review
Good product knowledge and useful information regarding the transfer of supplier. Friendly correspondence and prompt emails to keep me up to date with the process.
December 8, 2021
Reply from Black Sheep Utilities
Thank you!
Persuasion to take out 3 year fixed contract
Through persistence they persuaded us to go for a three year fixed contract in late August which in hindsight will save us a considerable amount in view of the way gas prices have exploded. The only downside has been that our current contract had 6 months to run before the company went into liquidation.
December 2, 2021
Reply from Black Sheep Utilities
Thank you for your review!
Very helpful arranging new contracts…
Very helpful arranging new contracts for my energy suppliers. Regular contact and kept me up to date as things progressed.
December 1, 2021
Reply from Black Sheep Utilities
Thank you Shaun!
Reply from Black Sheep Utilities
We are really sorry that you have been left dissatisfied. The energy market prices have increased substantially in recent months. Although we are always seeking competitive current market prices for our customers, depending on your previous tariff they wont always be cheaper due to the current market conditions. Your available tariffs would have been clearly communicated before you committed to any contract.
If you would like me to look into anything further, please could you email me at Complaints@blacksheeputilities.co.uk with your company name and contact details. I am very sorry we have disappointed on this occasion, it is never our intention and one of our customer services representatives will respond to your email as soon as possible once received.
Always excellent service from Ryan
November 26, 2021
Reply from Black Sheep Utilities
Thank you, I will pass this on to Ryan
Very helpful and efficient service and…
Very helpful and efficient service and very friendly and helpful staff that know what they are doing
November 19, 2021
Reply from Black Sheep Utilities
Thank you, we spend alot of time developing the team to be 'outstanding in their field' product knowledge is very important to us.
Everything was set up in a professional…
Everything was set up in a professional manner.
November 16, 2021
Reply from Black Sheep Utilities
Thank you for your review
Great customer service
Renewed my contract in Jan 2021 for 3 years (new prices to come in effect from Jan 2022). The best thing I did and Chris Keown was excellent in explaining the process.
November 15, 2021
Unprompted review
Reply from Black Sheep Utilities
Thank you for your review, I will pass this on to Chris.
I was mislead to believe contract was…
I was mislead to believe contract was set up for few weeks than I had no replies when attempting contact.
November 12, 2021
Reply from Black Sheep Utilities
We are really sorry that you have been left dissatisfied.
If you would like me to look into this further, please could you email me at Complaints@blacksheeputilities.co.uk with your company name and contact details. I am very sorry we have disappointed on this occasion, it is never our intention and one of our customer services representatives will respond to your email as soon as possible once received.
I would highly recommend Blacksheep
I would highly recommend Blacksheep, they are very helpful, informative and efficient.
November 12, 2021
Reply from Black Sheep Utilities
Thank you for your review
Very good service
Very good service. Explained all clearly and got us a good tariff.
November 11, 2021
Reply from Black Sheep Utilities
Thank you for your review!
Ellie Potter was most helpful when…
Ellie Potter was most helpful when assessing our requirements and in her service to us as a customer
November 9, 2021
Unprompted review
Reply from Black Sheep Utilities
Thank you, I will pass your comments onto Ellie!
Grace Darcy has been most helpful in…
Grace Darcy has been most helpful in all of our dealings with Black Sheep.
She is always ready to help and advise, as well as being cheerfull and happy.
November 2, 2021
Reply from Black Sheep Utilities
Thank you, I will pass your comments onto Grace.
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