Black Sheep Utilities Reviews 382

This is the first time I have worked with Black Sheep Utilities.
Sofia has been a true blessing. She is extremely patient, very good at explaining things for me to understand and is so quick to respond. She understands what the business needs and what I need. She has been so helpful and I cannot recommend her, nor Black Sheep Utilities any higher. Would recommend in a heartbeat.
Diglis House Hotel.

We have repeatedly requested this company not to call us. They just laugh.
Latest scam attempt is, following a call when we yet again said we were not interested, for them email us requesting a 'permission letter' before a telephone 'consultation' part way through next year.
Businesses that don't respect 'stop calling us' are not to be trusted.
Caveat Emptor.

very good the agents seem keen to get things sorted quite quickly. Although they can come accross a bit pushy. Overall a good experience would reccomend.

Very professional service.
Explained all the steps along the way.

Ellie Potter and the team have been extremely helpful, not only in sourcing better contracts but also helping with utilities suppliers with queries we had.

I can strongly recommend

We had trouble with our broadband but the lovely lady Francesca got onto our provider and got them moving after threatening to take the business away from them she finally got them to do there job all I can say is well done and thank you and we have broadband that suits our purpose

Could you explain how I can move to a new energy provider without either company requiring my meter readings? the numbers are 027200.
What's going to happen with my old firm owing me over £300

You have cancelled the agreement due to wrong information supplied by your own office and at no fault of IBI International Ltd.

The company dealt with a new electric contract and then Francesca Wilson sent me an email to confirm that everything was all complete and ready to change of our due date. Thank you

Excellent Service, had a great call with Phil Watts

We have just had a cold call from Black Sheep. The person on the phone was very pushy, demanded to be put through to a colleague and when told he was not available, asked for his mobile number implying that he already knew it and wanted to confirm it.
We do not deal with Black Sheep and if this an example of their business practises, we never will.

Reading previous reviews it would appear that this is standard business practise for them even though Black Sheep say it is not!

I felt too much pressure to make a decision quickly. I can't stand the hard sell approach. I like to have time to review and consider my choices. I appreciate that utility companies only hold their prices for a certain amount of time but I run a busy company and the gas and electricity contracts are not at the top of my list of priorities, especially when they are not due to be renewed for 10 months.

I have had to day a conversation with a man named Jack Elvin from Black sheep energy. I would like to pay this man a complement as his bedside manner was perfect. I must give him a score of 27 out of ten. Extremely polite man. Thank you. David Turrell.

They contacted my office to discuss utilities. The 'guy' on the phone was rude and inappropriate to a member of my team demanding she gave him another colleagues personal mobile number! When he was placed on hold he was chuntering under his breath to "come on, hurry up and just put me through". Rude, inappropriate and unprofessional!

Excellent service thank you Isaak

Having acquired another business, we were introduced to Black Sheep Utilities - they had arranged the commercial electricity supply for the previous owners.

Initially the representative seemed helpful and friendly, but was soon very keen to sign up our service. The information he provided seemed reasonable and so we agreed to a 5 year fixed term deal with the recommended supplier. I was told that the supply would need to be managed online and that payments would be collected by direct debit.

Some weeks later, I realised I'd heard nothing from Black Sheep Utilities or our new energy provider. I telephoned the original contact who said I'd hear from 'customer services' soon. To their credit, customer services DID get in touch, apologised for the lack of welcome letter and said I'd receive it by email. I explained that I still hadn't heard from the provider, nor had a direct debit been set up on our business bank account.

The welcome letter arrived, though still nothing from our supplier. I emailed customer services to ask if they could provide our account number and I'd sign up online with the energy supplier directly. Heard nothing. Forwarded the email to the salesperson to ask if they could help. Nothing.

After using the 'contact us' form on their website, I was contacted the very next day by Ellie in their Customer Services team. Ellie listened carefully to my complaint, explained why things had gone wrong on their end and apologised. She took ownership of the problem and whilst a full resolution is yet to be achieved, Ellie has kept me informed of progress every week.

Things can always go wrong, that's normal - it's how well they're resolved that matters and I'm pleased with Black Sheep's actions here.