I'm extremely impressed with the service we've received from Black Sheep, particularly from Alice Labbett. We have been working on an extensive refurbishment project, which involves close coordinatio... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have repeatedly requested this company not to call us. They just laugh. Latest scam attempt is, following a call when we yet again said we were not interested, for them email us requesting a 'pe... See more
Company replied
Very impressed with this company, especially Jack Elvin. It's rare these days to find someone who is so ethical, friendly, but professional AND who really knows his stuff! Will definitely use Black... See more
Company replied
Black Sheep requested an opportunity to quote for our business energy even though we are still in contract until November 2021. When our current agent heard of their interest in the account they... See more
Company replied
Company details
Written by the company
Black Sheep Utilities Ltd is one of the UK's largest independent Business Utilities Consultancy's. Providing client-focused energy procurement services for businesses throughout the UK. Black Sheep Utilities is trusted by 1000’s of businesses large and small to deliver bespoke energy procurement solutions.
Contact info
Telecom House, 125-135 Preston Road, BN1 6AF, Brighton, United Kingdom
- 01273 914 000
- info@blacksheeputilities.co.uk
- blacksheeputilities.co.uk
3.9
Great
382 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for excellent service
Thank you for excellent service, doing the hard work for us.
July 7, 2021
Reply from Black Sheep Utilities
It's our pleasure! Thank you for your review.
So far Black Sheep have been efficient…
So far Black Sheep have been efficient and responsive in managing the transfer of our account between electricity providers. We have a few more issues to resolve and i hope the service continues.
June 30, 2021
Unprompted review
Reply from Black Sheep Utilities
Hi Jackie, thank you for your review. I hope the remainder of your issues have been sorted, if there is anything you still need help with please contact our customer services department who will be happy to help.
Bad experience.
Poor information, misquoted prices and the contract was not placed despite Black Sheep insisting it was. Have switched broker and will not use them again
June 24, 2021
Reply from Black Sheep Utilities
We are really sorry that you had a poor experience.
If you would like me to look into this further, please could you email me at Complaints@blacksheeputilities.co.uk with your company name and contact details. I am very sorry we have disappointed on this occasion, it is never our intention.
One Less Stress.
Ellie helped me with an issue in minutes that I had been having with British Gas for months!
June 24, 2021
Unprompted review
Reply from Black Sheep Utilities
Thank you for your review John. This is one of the many benefits of procuring your utilities through Black Sheep. Our Customer Service agents will handle any enquiries regarding your supply and use their relationships to help you resolve these as painlessly as possible.
Excellent experience with Black Sheep
Excellent experience with Black Sheep. Very helpful representative, which made the whole process painless. Communication was exceptional.
June 16, 2021
Reply from Black Sheep Utilities
Thank you Vision Teknology UK Ltd! We always aim to please!
made it all easy
June 16, 2021
Reply from Black Sheep Utilities
Thank you for your review, we are pleased you found the process easy. We know that navigating business energy procurement can be time consuming, its our role to make this as easy as possible for our customers.
Excellent friendly service
Excellent friendly service.
There should be more black sheep like you!
June 15, 2021
Unprompted review
Reply from Black Sheep Utilities
Thank you for your review Lynne! Have you seen our mascot Rodney? I think he is truly one of a kind.... we always strive to be 'outstanding in our field'.
Prompt Service
Ellie is always polite and helpful and her timescales in replying are prompt. Would recommend Black Sheep to other Procurement professionals.
June 15, 2021
Unprompted review
Reply from Black Sheep Utilities
Thank you for your review! I will pass this feedback on to Ellie and her manager so we can recognise her hard work.
Definitely would recommend
Definitely would recommend!
Zoe has been fantastic in her promptness and also helping me find the best price. After I told her I have some cheaper prices elsewhere she got an even better deal than what was previously discussed.
June 1, 2021
Reply from Black Sheep Utilities
Thank you for your review Mohammed. We partner with many different suppliers and work incredibly hard to provide competitive prices.
Black Sheep- Customer Service - Impressions
We have now had dealings with Ellie Potter and Grace Darcy at Black Sheep and to date all has gone to plan.
Fast , efficient service, emails on time , proactive call backs , they tick our box.
May 19, 2021
Unprompted review
Reply from Black Sheep Utilities
Thank you Paul, I will pass this feedback back internally. The flock work incredibly hard on maintaining high standards and I am pleased you are a satisfied customer!
We had a number of quotes and Black…
We had a number of quotes and Black Sheep was the most competitive, and dealing with Ryan made the whole transfer over to the new energy suppliers very easy.
May 14, 2021
Reply from Black Sheep Utilities
Thank you for your feedback Ron. We aim to please!
Helpful staff
May 12, 2021
Reply from Black Sheep Utilities
Thank you Timothy! We always try to be 'outstanding in our field'!
Unbelievably pushy!
Charlotte, has very pushy tactics, to the point of being a verbal steamroller! We are an existing customer but probably won't be for much longer!
The more you try to rail-road people by pushing and pushing and PUSHING, the more you get their backs up!
The company will be looking elsewhere very shortly.
Sent a reply to the complaints on 11/05/21 at 11:06 and NOW 05/10/2023 I'm asked for more info!!! as stated in my email, check YOUR recordings for 10/05/21 at approx. 12:25pm!!!
And you wonder why we took our business elsewhere!!
Okay, you want to take this review down! I've found my proof - Louise at Black Sheep replied 11/05/21 at 11:40, to which the reply was "we have listened to this and will be providing further training to ensure that this doesn't happen again. We will also ensure the (your spelling mistake) Charlotte is no longer your point of contact" AND NOW you want to take this down as not being valid !
May 10, 2021
Unprompted review
Reply from Black Sheep Utilities
We are really sorry that you had that experience. Black Sheep Utilities do not operate in that way and we are only here to support you and your business needs. So that we can look into this further, please could you email me at Complaints@blacksheeputilities.co.uk with your company name.
Many Thanks
Louise Horscroft
Reply from Black Sheep Utilities
Thank you for your feedback Roger, we are glad we are always available for you.
Ellie Potter 5 stars!
Ellie Potter has been a real superstar for liaising with British Gas on our behalf and keeping me updated with the issues that I have.
Would definitely recommend!
April 30, 2021
Unprompted review
Reply from Black Sheep Utilities
Thank you for your lovely feedback Paula - We think Ellie is a star as well
Great Company to deal with
Ellie is always helpful and will assist with any queries promptly. I wouldn't hesitate in recommending Black Sheep Utilites and Ellie for all of her valued assistance.
April 29, 2021
Unprompted review
Reply from Black Sheep Utilities
Thank you for your feedback Dawn. We are glad Ellie has been so helpful
Recommend!!
Recommend!!! A gentleman in the name of Guy was extremely helpful in taking care of my telecommunications!! With next to no hassle for myself! Excellent service from black Sheep Utilities! Next up all my energy suppliers!
April 27, 2021
Unprompted review
Black Sheep Utilities contacted me re…
Black Sheep Utilities contacted me re the renewal of our electricity contracts due later in the year. i had completed the form giving them permission to act on my behalf. It all went very smoothly and as a result we have signed with our energy company for a further to years.
April 27, 2021
Great customer care follow up.
I left the review on 4 March when Ellie had given excellent advice to deal with difficult ex supplier. I followed her advice and it was finally resolved in my favour!
Ellie followed up to check I was happy and all going well with new supplier. Very satisfied with care and professional advice
April 23, 2021
Unprompted review
WRONG & MISLEADING INFORMATION GIVEN
April 15, 2021
Reply from Black Sheep Utilities
Dear Jo.
I am going to ask one our customer service reps to call you to discuss your feedback further and see if we can help you with your contracts.
Many Thanks
Louise Horscroft
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.