Bladeandbutler Reviews 

393
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Excellent service from start to finish. My global knives are better than new. I can’t recommend highly enough. Will use again without hesitation

Rated 5 out of 5 stars

Excellent service, had some vintage good quality knives I inherited from my Italian grandmothers house, been in storage for years, so pleased I found this site. Very easy process with Blade & Butler,... See more

Rated 5 out of 5 stars

My knives - 2 Globals, 2 Zwillingen and A.N. Other - came back like new; not only sharpened but polished, reshaped, and - in the case of the Global - with the black hot-knives stain removed (thanks, t... See more

Rated 3 out of 5 stars

Liked: quick turnaround, good delivery process, knives are nicely sharpened It was my Bad luck that I chose to use service just as they shut down for summer holidays! Slightly disappointed that... See more

Company replied

Company details

  1. Sharpening Service
  2. also in
  3. Knife Store

Written by the company

Knife sharpening by courier to foodies, home makers and households across the UK. Over 100 years of heritage. Fast, easy, affordable. Join the ever growing Blade & Butler family today!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

393 reviews

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4.5

All reviews

(393)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service! I’m fortunate enough to live just around the corner so can book a time, drop my knives off, go for a coffee and then collect my renewed & perfectly sharpened knives. Thank you Blade and Butler!

October 3, 2023
Unprompted review
Rated 5 out of 5 stars

So much better!

It took about a 8 days from when I dropped the knives off with the courier but when they came back, they are superb! They weren't that sharp when they were new. Makes things so much easier. Would definitely use again when the time comes.

September 22, 2023
Unprompted review
Rated 3 out of 5 stars

Generally happy, just with a slight tinge of disappointment

Liked: quick turnaround, good delivery process, knives are nicely sharpened

It was my Bad luck that I chose to use service just as they shut down for summer holidays!
Slightly disappointed that knives remain pitted, having read that this can be resolved using this service, did I need to request this?

July 26, 2023
Unprompted review
Bladeandbutler logo

Reply from Bladeandbutler

Thank you Victoria for your kind feedback.
Please note our website states that pit rusting cannot be rectified.
More info here -

https://bladeandbutler.co.uk/knife-care-resource/f/rust-removal

Kindest,

The Blade & Butler team

Rated 5 out of 5 stars

Absolutely marvellous my favourite…

Absolutely marvellous my favourite knives were returned as good as new after many years of use and incompetent sharpening by myself.
From blunt to razor sharp in less than a week via very clever packaging and couriers.
Don't hesitate.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great service & I highly rate the repairs

I decided to use Blade and Butler to sharpen and repair my Global knives (someone broke the tip of one of them) and I wanted to know that I was putting my beloved tools in the hands of people who know what they are doing.

I sent them off on the Monday via DPD as I wanted a faster delivery service and more reliable. Then I waited anxiously for my (babies) knives to be dispatched by Blade & Butler to be on their way home to me. They arrived by DPD on the Friday. So in total it took from me sending it to it arriving back to me 5 working days.

August 4, 2023
Unprompted review
Rated 5 out of 5 stars

A very professional service that not…

A very professional service that not only gave some exceptionally sharp knives (sharper than when new, I’m sure!), but was a very quick turnaround and superb customer service with regards to delivery questions etc. I couldn’t recommend them highly enough.

July 5, 2023
Unprompted review
Rated 5 out of 5 stars

I Sent 2 knives and a Chinese cleaver…

I Sent 2 knives and a Chinese cleaver to be sharpened the tip of my boker knife had snaped off it came back with a perfect new tip and all three sharp as razors.
Even the cleaver slices through a ripe tomato, Delivery service was ok I got my knives back in just over a week if you want them quick pay for the extra service, I will use Bladeandbutler again thank you for a top service.

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

Faultless

Faultless. Knives slice like new. No hesitation in recommending and have passed on details to friends and family.

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

Knife-savers!

I was not sure that my much loved but blunt knives could be returned to their former glory. However, Blade and Butler came up trumps. Watch out ripe tomatoes!

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

Very efficient service!

Very efficient service. Simple to arrange online with the box delivered promptly and easy instructions for packaging and sending the knives off for sharpening. Returned within a matter of days - all beautifully sharp! Will definitely re-use this service and completely recommend.

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Very impressed with this service

Very impressed with this service. The instructions beforehand were very clear, and everything happened as expected. I had three of my knives sharpened, one of which was a small vegetable knife that I had had a number of years, and was looking decidedly worse for wear. Every knife came back beautifully sharp, and my veg knife had been completely re shaped and looked as good as new. I would not hesitate to recommend this service. Thank you.

May 17, 2023
Unprompted review
Bladeandbutler logo

Reply from Bladeandbutler

Thank you for taking the time to leave your feedback.

Kindest,
The Blade & Butler team

Rated 5 out of 5 stars

Really efficient service

Really efficient service. Knives came back within 1 week super sharp. Great packaging.

May 30, 2023
Unprompted review
Bladeandbutler logo

Reply from Bladeandbutler

Thank you for taking the time to leave your feedback.

Kindest,
The Blade & Butler team

Rated 4 out of 5 stars

Excellent service and support

I recently had 7 of my global knives sharpened and I am very impressed with the service. The ordering process on the website wasn’t very clear about the process that could have been my fault but the assistance from customer service soon sorted everything out.
My knives were returned very quickly and extremely sharp - I’ve managed to cut myself twice!

May 20, 2023
Unprompted review
Bladeandbutler logo

Reply from Bladeandbutler

Thank you for taking the time to leave your feedback.
We can see from your order that you mistakenly chose the wrong courier at Checkout. We amended your order to suit your preferred choice.

Kindest,
The Blade & Butler team

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