Really enjoy BladeHQ site. Knife selections, quality and sale items are top notch. Purchased many great knives for myself and as gifts over many years. Just bought an engraved knife for my daughte... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Blade HQ has always had top tier customer service. Been on a knife buying kick lately, got a bad Böker AK74 and had no trouble with getting help and then an exchange. Highly recommend purchasing... See more
Company replied
Made returning the knife I purchased so easy, then gave me suggestions on what might fit my needs better. 🤔 quite the concept, treet your customers like actual people who are different and someti... See more
Company replied
Blade HQ has the best customer service. I'll repeat that so you don't miss it. Blade HQ has the best customer service, not only in their industry, but I feel their format is marketable. Treated like a... See more
Company replied
Company details
Information provided by various external sources
Shop hundreds of quality knives from top brands that include Spyderco and Benchmade. Free shipping on orders over $99!
Contact info
East 1000 South 400, 84043, Lehi, United States
- bladehq.com
4.7
Excellent
763 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BladeHQ’s customer service
BladeHQ’s customer service responded quickly and had my issue corrected within the same day! They rock! 🤘
September 19, 2025
Unprompted review
Reply from Blade HQ
Rock on! 🤘 We’re so glad our team was able to get your issue resolved the same day. Quick, helpful service is exactly what we aim for, and it’s awesome to hear we hit the mark. Thanks a ton for your kind words—we can’t wait to help you out again anytime you need us! ~Tiffany
Jen is awesome!…
Jen was amazing and the Blade HQ policy on lost orders is solid and makes for easy rectification. The prompt and professional responses put me at ease. Thank you Jen and Blade HQ!
September 19, 2025
Unprompted review
Reply from Blade HQ
We’re so glad to hear Jen took great care of you! She’ll be thrilled to know her efforts made the process easy and gave you peace of mind. Thank you for trusting us—we’re happy our policy helped get everything squared away quickly. We’ll be here anytime you need us! ~Tiffany
Your customer service was great
Your customer service was great. All my questions were answered in a timely manner and the walkthrough of getting my account verified for the law enforcement discount made the process very simple.
September 18, 2025
Unprompted review
Reply from Blade HQ
We’re so glad we could make things easy for you and get everything set up without any hassle. Thanks so much for your service and for choosing us—we’re excited to help you gear up anytime you need! ~Tiffany
Great customer service
A very speedy response to my query, much appreciated.
September 19, 2025
Unprompted review
Reply from Blade HQ
We’re so glad we could help you out quickly—it means a lot that you took the time to share that! Thanks for being part of the Blade HQ family. ~Tiffany
They had the best products in the…
They had the best products in the market, and their communication and customer service were top-notch. They made the whole process super smooth and easy.
September 15, 2025
Unprompted review
Reply from Blade HQ
Thank you so much for the awesome feedback! We’re glad to hear you’re enjoying both the products and the service. Making things smooth and easy for you is always our goal, and we truly appreciate your support! ~Tiffany
Incredible Customer Service
I ordered a knife last week, it shipped out, tracking said it was delivered, but when I checked the mailbox, it was empty. I emailed Blade HQ’s support staff on Saturday, and by Monday morning at 10 am they had gotten in contact with me and shipped a new knife. Fastest response I’ve ever received
September 15, 2025
Unprompted review
Reply from Blade HQ
Thanks for sharing this experience! We’re so glad our team was able to jump in quickly and get a replacement out to you right away. Fast responses and making sure you’re taken care of is exactly what we aim for. We truly appreciate your support! ~Tiffany
Good service company
A product question was answered promptly and completely. And I have used the company for purchases before. They are always on top of shipping and communications
September 13, 2025
Unprompted review
Reply from Blade HQ
Thank you for taking the time to share this! We’re so glad we could get your question answered quickly and that you’ve had consistently positive experiences with our shipping and communication. We truly appreciate your continued support! ~Tiffany
order
cloey e helped me out a lot with my order was great thank you
September 12, 2025
Unprompted review
Reply from Blade HQ
We’re glad to hear Cloey was able to help and make your order experience a great one! Thanks for choosing Blade HQ we’ll be here anytime you’re ready for your next knife. ~Tiffany
Really good customer service!
Really good customer service. Cloey was very nice and helpful!
September 11, 2025
Unprompted review
Reply from Blade HQ
We’re so glad to hear Cloey was able to help and make your experience a great one! Thanks for sharing your feedback. We’ll be here anytime you need us.~Tiffany
Customer Service
The customer service representative, Kim, who helped me, was very prompt in getting back to me and was very helpful in general.
September 10, 2025
Unprompted review
Reply from Blade HQ
We’re so glad Kim was able to assist you so quickly and provide the help you needed! Thank you for sharing your experience—we’ll be here anytime you need us. ~Tiffany
Cloey E with customer service
Cloey E. at customer service really understood my issue and concerns and was very helpful with a fast and friendly service. this was a so much appreciated, different than some knife companies I have had experience with in the past. Fast and friendly service who is knowledgeable about product and keeps me coming back for future purchases. unlike some of the other companies I had experience with
September 5, 2025
Unprompted review
Reply from Blade HQ
We’re so glad to hear that Cloey was able to take such great care of you! Providing fast, friendly, and knowledgeable service is exactly what we aim for, and it’s wonderful to know it made a difference for you. Thank you for trusting us with your knife needs we look forward to serving you again! ~Tiffany
Chad was very helpful and provided…
Chad was very helpful and provided excellent customer service. He resolved the issue efficiently and made the overall experience outstanding.
September 8, 2025
Unprompted review
Reply from Blade HQ
We’re so glad to hear Chad was able to help and make your experience an outstanding one! We’ll be sure to share your feedback with him—thank you for choosing Blade HQ! ~Tiffany
BHQ Consistently has some of the best…
BHQ Consistently has some of the best Customer Service I deal with online. Prompt, informed, and courteous. Melissa G. Absolutely Crushed It👊🏼
September 8, 2025
Unprompted review
Reply from Blade HQ
We love hearing this! Thanks for sharing your experience—Melissa will be thrilled to know she “crushed it” helping you out. We appreciate your kind words and for choosing Blade HQ! ~Tiffany
Excellent Customer Service and Support
Quick to Respond and Courteous and Understanding.
September 8, 2025
Unprompted review
Reply from Blade HQ
Thank you so much for the shout-out! We’re glad our team could respond quickly and make the experience courteous and stress-free. We truly appreciate you choosing Blade HQ! ~Tiffany
Great Company
Just want to say thanks to Cloey E. for help on my return. Bladehq is a great company that always has premium knives and premium service.
September 5, 2025
Unprompted review
Reply from Blade HQ
Thanks so much for the shout-out! We’ll be sure to let Cloey know her help on your return made a difference. We’re lucky to have customers like you and love hearing you’re enjoying both our knives and our service! ~Tiffany
Ahead of time almost everytime!
Every time I order from you, the order shows up either on time or ahead of time. Quite frankly it usually shows up ahead of time. You're site is clear and concise. Your prices are competitive and the one time I contacted your customer service, bang you sent a reply right away. I've never had a bad experience with Blade HQ, only great service!!!! And of course I love the product too!
I enjoy your YouTube features and your easy to use and again almost always get the product to me before the designated date, (which I love by the way). Thanks!!!!
September 5, 2025
Unprompted review
Reply from Blade HQ
Thanks so much for the awesome shout-out! We’re glad to hear your orders keep landing on your doorstep early and that you’re enjoying the site (and our YouTube fun). It’s fantastic knowing the service, prices, and quick replies are hitting the mark for you. We appreciate your support and can’t wait to keep the great experiences coming! ~Tiffany
Great Customer Service
My return (no fault of Blade HQ) was processed quickly and easily. The representative (Cloey E.) was efficient and very courteous.
September 5, 2025
Unprompted review
Reply from Blade HQ
Thanks so much for the kind words! We’re glad Cloey could make your return quick and hassle-free. We’ll be ready to help any time you need us again! ~Tiffany
Blade HQ is by far the best Knife…
Blade HQ is by far the best Knife Company and I’ve used a lot their friendly and very helpful and I love that they give gifts away. I recently returned a knife and Cloey helped me out with the process. I will continue to use Blade HQ for my number one knife shop.
September 4, 2025
Unprompted review
Reply from Blade HQ
Thanks a ton for the awesome shout-out! We’re thrilled to hear Cloey could make your return smooth and that you’re loving the little extras we send out. We’re grateful to be your go-to knife shop and can’t wait to help with your next find! ~Tiffany
Knife return
I had to return a knife that I purchased and it started out a little rough, but Cloey E. Really made a difference she stepped in and worked it all out for me.
September 3, 2025
Unprompted review
Reply from Blade HQ
We’re so glad Cloey was able to turn things around and make the return smooth for you! Thanks for giving us the chance to make it right. We’ll be here anytime you need us. ~Tiffany
As usual excellent customer care and…
As usual excellent customer care and service. I didn't make if easy but damn they made sure I got exactly what I was looking for. Thanks blade HQ
August 26, 2025
Unprompted review
Reply from Blade HQ
Thanks so much for the awesome feedback! 🙌 Even when things get tricky, our team loves going the extra mile to make sure you get exactly what you’re after. We’re thrilled we could help, and we can’t wait to serve you again. Thanks for choosing Blade HQ! ~Tiffany
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.