Blademotorcycles Reviews 

212
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I'm surprised to see previous negative ratings. Bought a new bike via contactless socially distanced selling during covid, George worked hard to answer my questions, produced walk round videos and ma... See more

Rated 1 out of 5 stars

Having previously bought a Honda 125 pcx from Blade in Stratford we went today to have a look at what they had to offer. Perhaps we didn't look like their typical customers and the sales person we ta... See more

Company replied

Rated 5 out of 5 stars

Once again Blade Stratford upon Avon came up trumps. My New 1200 GT Explorer was showing cracks in the tread area. Service took photos and spoke to Triumph. Tyres are not normally covered but Triu... See more

Company replied

Rated 4 out of 5 stars

Buying my first large bike I ordered a NX500 from Honda in Blade, due to high demand and supply issues it looked as if I would be waiting several months missing a summer of riding. Luckily I was offer... See more

4.0

Great

TrustScore 4 out of 5

212 reviews

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4.0

All reviews

(212)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience, thank you

Always subjective but Marius was great in dealing with me with plenty of info and easy communication from getting in touch for a test ride all the way through for collection of a new bike. The process was nice and easy and he was never pushy. Marius is also your man if you want to know anything about Suzuki!
Ben who helped me out at collection was professional, friendly and got me through trade in and pick up nice and quick. Will be back for initial service and no doubt after that, thanks for a positive experience so far and recommend blade Swindon for anyone looking for a new bike.

December 16, 2023
Unprompted review
Rated 5 out of 5 stars

KTM clothing department …

I can’t tell you what a pleasure it was today to deal with Shane in the KTM department from the first email to visiting the shop 10 out of 10 so helpful. I will definitely be back. Thanks again Shane great job Rob Whiting ANDOVER

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

What a great experience!

Ben is an asset to the Blade group. He approached me in a friendly manner and listened to my needs of what I wanted. Using his experience he was able to line me up with a few bikes to test ride. He wasn't pushy in any way which was a refreshing experience compared to some sales persons in the past. Keep up the great work and thank you for your time.

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

Recently bought a new bike from…

Recently bought a new bike from blademotorcycles can’t rate them high enough the staff are friendly and approachable, they are happy to leave you to look around and sit on as many bikes as you want but are there if you need help. Marius dealt with my sale he was friendly knowledgeable and helpful throughout the sale. I’d recommend anyone looking for a bike goes there.

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

My recent experience with Blade Motorcycle Swindon

My recent experience with BladeMotorcycle Ltd was one among the Best. I purchased one of my dream bikes from Blade(Swindon). The sales team, specifically Marius Steyn ensured the process was smooth with paper work, delivered on time, on a planned special day and sacrificed his own personal time to ensure he made my day. The after sales experience has been good as well with regard to advising bike accessories, service etc. The entire team co-operated well right from advising the best bike to ensuring it was delivered on time. Also, appreciate Colin Stanton for his in depth knowledge and explanation on KTM. I would strongly recommend Blade.

October 15, 2023
Unprompted review
Rated 4 out of 5 stars

CRF 300 rally purchase

Marius was very helpful when I went in to look at my options, showing me several bikes. I chose the Honda crf300 rally and it was ready for collection within a week.
Only negative point was that the manual was missing but this is being rectified at the moment.
So far so good and loving the bike

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience buying my Honda ADV…

Great experience buying my Honda ADV from Carl Brookes, my order was placed and the bike was ordered and arrived fresh from the factory stock within 2 weeks! Adam Jakeman (Aftersales) sorted my service plan out whilst I took delivery. Awesome service……. Thanks guys 👏🛵

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Just bought a bike for my son from…

Just bought a bike for my son from blade KTM, I did an enquiry online and the next day I had a personalised video showing me around the bike in question which was a nice touch. All it took was a couple of phone calls to ask them some questions and I picked it up that weekend 👌 Colin Stanton was great throughout the process and made it so straightforward, so thanks for that! Would highly recommend

November 25, 2023
Unprompted review
Rated 5 out of 5 stars

Relaxed, enjoyable, informative visit

I went to the bike show last week and came away with a desire to try out a few different bikes, I phoned KTM Swindon and spoke to Ben who was really informative and helped book me in for two test rides that week.

Ben was very welcoming on the day, showed me a multiple versions of the models I was interested in that they had instock while explaining the different features and levels available.

Both test rides went really well and again, the walk through on the features available for while I was out on the bike gave me a great insight to what’s available.

Ben was really understanding when discussing what options I was looking for and helped with providing me really clear options to move forward.

Overall I had a great experience at Blade KTM, even other members of the dealership stepped in to add their experiences and guidance on the models I was looking at which made it feel more relaxed and enjoyable.

I’d happily use again and already looking forward to my next visit!

November 25, 2023
Unprompted review
Rated 5 out of 5 stars

What a fantastic all round experience…

What a fantastic all round experience at Cheltenham Triumph. Great bikes and experienced service team. First class! From sales to service, these guys are a credit to the industry.

November 25, 2023
Unprompted review
Rated 4 out of 5 stars

2023 KTM 125sx

I Just recently Bought a 2023 KTM 125sx motocross bike from blade swindon, I dealt with Marius as my salesman and hes a great laugh, and makes the process of handover pretty smooth and easy, unfortunately he was away for the hand over but enjoying a well deserved holiday so fair play.

The young chap who dealt with the handover whilst Marius was away was pleasant, he did forget to give me some bits and bobs that come with the bike from KTM so had to make a trip back out to grab them.

I frequently visit blade swindon as I'm into all types of motorcycles and brands and is a friendly environment. Unfortunately for blade and their customers they seem to be going through staff faster than Michael Dunlop goes through a set of tyres. They clearly have a staffing/hr/management issue that needs to be sorted.

Reading other reviews on trust pilot on the negative side of things it seems that the main issue is customer service "after" the bikes have been sold to their new owners and the term "customer service" comes up in nearly every negative review which would indicate a managerial issue / service management issue rather than a sales staff issue.

Overall it's a so far good dealership as I haven't personally had any issues as of yet with blade they just need to sort the turnover rate of staff out and it'll really turn around.

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

Popped into Blade Motorcycles Swindon…

Popped into Blade Motorcycles Swindon to have a look around and take a test drive on a 1290 Super Duke. Had a lovely chat with Marius from their sales team who set me up in no time. Great when the sales guy gets as excited as you about bikes! Excellent service with a smile.

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

Big thanks to Rian and the team at…

Big thanks to Rian and the team at Blade Triumph in Swindon. I've never really ventured towards Triumph's but their knowledge and expertise was great in finding me my new bike! Thanks for all your help and I'll be back once the bike is all run in!

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Great Team at Blades Motorcycles Swindon

Marius (sales), Chris (Service Dept) couldn't be more helpful or knowledgeable. Together they made my experience with Swindon Blade Motorcycles a pleasant one. Marius always took time to ensure that he provided me with the information I needed. Chris addressed a small issue on the new bike in quick time. Ensuring that the issue was fully resolved to his and my satisfaction. There is definitely a great team ethics at Blades Motorcycles. From sales to service. My thanks to Marius and to Chris for all their continued support.

November 24, 2023
Unprompted review
Rated 4 out of 5 stars

Friendly, knowledgeable sales

Four stars purely for the service from Marius the salesman in Suzuki. Enquired about two bikes (GSXS-750 and 1000) where Marius took time to hear what I wanted out of the bike, what is best for me and my style of riding. Super friendly, not forceful or pushy in the slightest, sent videos after my initial online enquiry about the bike detailing everything beyond photos, a real nice little personal touch. If Carlsberg did salesman, it would be Marius. Bought a bike some time ago from Blade, which had a couple teething issue and just wish Marius was the one to sell it as I know I wouldn’t have had any issues, will hopefully purchase from him soon.

November 23, 2023
Unprompted review

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